Support

An index and topic collection covering customer support, help desk, ticketing, knowledge base, and live chat APIs. Customer support platforms power the interfaces and back-office systems that companies use to receive, route, resolve, and learn from customer inquiries across email, chat, phone, social, and self-service channels. This collection includes traditional help desk and ticketing suites like Zendesk, Freshdesk, and Help Scout, conversational customer support platforms like Intercom and Front, enterprise service clouds from Salesforce, ServiceNow, and Microsoft, knowledge base and self-service systems, live chat and messaging platforms like Crisp, LiveChat, and Olark, and modern API-first support tools like Plain and Chatwoot.

Support is profiled on the APIs.io network. Tagged areas include Customer Support, Help Desk, Ticketing, Knowledge Base, and Live Chat.

The Support catalog on APIs.io includes 1 JSON-LD context.

Support’s developer surface includes developer portal and 1 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

9.6/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-10-23 · rubric v0.25.0 · Show this score on your site →

0 APIs 8 Features 7 Use Cases

Customer SupportHelp Desk Ticketing Knowledge Base Live Chat Customer Service

Kin Score

Kin Score How this is scored →
scored 2026-10-23 · rubric v0.25.0

Composite quality — 9.6/100 · minimal

Contract Quality 3.1 / 21

Developer Ergonomics 1.6 / 17

Access Clarity 0.0 / 17

Operational Transparency 0.6 / 11

Contract Governance 0.0 / 10

Discoverability 4.1 / 9

Regulatory Posture 0.7 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/support: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Features 8

Notable capabilities this provider offers.

Ticket and Case Management

Support APIs expose create, read, update, and resolve operations on tickets, cases, or conversations representing each customer inquiry, with status, priority, and assignment wo...

Omnichannel Conversation Threads

Modern support platforms unify email, chat, social, SMS, and voice into a single conversation thread per customer, exposed through APIs that abstract the underlying channel.

Knowledge Base and Self-Service

Knowledge base APIs let teams publish, version, and search help articles that power customer self-service portals, in-product help, and AI deflection agents.

SLA and Routing Policies

Service-level agreements, business hours, queues, and skills-based routing rules are exposed as configurable API resources that drive how tickets flow through support teams.

Contact and Organization Records

Support APIs maintain customer contact and organization records that link conversations, ticket history, custom attributes, and integrations to CRM systems.

Macros, Triggers, and Automations

Reusable macros, event-driven triggers, and workflow automations are exposed as APIs so teams can codify common responses and resolution patterns.

Live Chat and Messaging

Live chat APIs power real-time conversations between customers and agents through web, mobile, and messaging channel widgets with presence, typing, and file sharing primitives.

Reporting and CSAT

Reporting APIs expose ticket volume, response and resolution times, agent productivity, and customer satisfaction (CSAT) scores for dashboards and warehouse export.

Scroll for all 8

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Support Context

12 classes · 15 properties

JSON-LD

JSON Schema 2

Standalone JSON Schema definitions for this provider's data models.

SupportKnowledgeBaseArticle

14 properties

JSON SCHEMA

SupportTicket

13 properties

JSON SCHEMA

JSON Structure 2

JSON Structure definitions describing this provider's data shapes.

Support Kb Article Structure

14 properties

JSON STRUCTURE

Support Ticket Structure

13 properties

JSON STRUCTURE

Examples 2

Example request and response payloads for these APIs.

Support Kb Article Example

14 fields

EXAMPLE

Support Ticket Example

13 fields

EXAMPLE

Use Cases 7

What developers build with this provider.

Omnichannel Help Desk

Companies use platforms like Zendesk, Freshdesk, and Help Scout to route customer email, chat, and social inquiries into a single ticket queue worked by a shared support team.

In-Product Messaging and Customer Support

Platforms like Intercom and Crisp embed conversational support widgets directly in web and mobile products, blending live chat, chatbots, and help articles.

Enterprise Customer Service

Salesforce Service Cloud, ServiceNow, and Microsoft Dynamics 365 Customer Service handle enterprise-scale case management, integrated with CRM, field service, and back-office sy...

Status Communication and Incident Updates

Atlassian Statuspage and similar tools publish service status, incident timelines, and scheduled maintenance through APIs and customer-facing status pages.

Self-Service Knowledge Bases

Document360, Archbee, and DeveloperHub power public and private help centers, customer documentation portals, and AI-searchable knowledge bases.

E-commerce and Subscription Support

Gorgias, Kustomer, and Zendesk integrate deeply with Shopify, Stripe, and other commerce platforms so support agents see orders, refunds, and subscription state alongside each t...

Internal IT Service Desk

ServiceDesk Plus, SysAid, TOPdesk, and Spiceworks deliver IT service management (ITSM) workflows for employees raising IT, HR, and facilities requests.

Scroll for all 7

Integrations 8

Pre-built integrations with other platforms and tools.

Zendesk

Market-leading customer support and ticketing suite with deep APIs for tickets, users, organizations, macros, triggers, and help center articles.

Intercom

Conversational customer engagement platform with APIs for conversations, contacts, articles, and AI-powered Fin support automation.

Freshdesk

Freshworks' omnichannel customer support and ticketing platform with APIs for tickets, contacts, agents, and knowledge base solutions.

Help Scout

Shared inbox and help desk platform designed for small and mid-market teams, with APIs for conversations, customers, mailboxes, and Docs articles.

Salesforce Service Cloud

Enterprise customer service platform built on the Salesforce CRM, with REST and SOAP APIs for cases, knowledge articles, entitlements, and omnichannel routing.

ServiceNow

Enterprise service management platform with APIs covering customer service management, incident, problem, change, and knowledge management.

Front

Shared inbox and customer operations platform with APIs for conversations, contacts, comments, and team collaboration on customer email.

Statuspage

Atlassian's incident communication platform with APIs to publish component status, incidents, scheduled maintenance, and subscriber notifications.

Scroll for all 8

Resources

Get Started 1

Portal, sign-up, and the first successful call

Portal

Portal

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Source (apis.yml)

aid: support
name: Support
description: An index and topic collection covering customer support, help desk, ticketing, knowledge base, and live chat
  APIs. Customer support platforms power the interfaces and back-office systems that companies use to receive, route, resolve,
  and learn from customer inquiries across email, chat, phone, social, and self-service channels. This collection includes
  traditional help desk and ticketing suites like Zendesk, Freshdesk, and Help Scout, conversational customer support platforms
  like Intercom and Front, enterprise service clouds from Salesforce, ServiceNow, and Microsoft, knowledge base and self-service
  systems, live chat and messaging platforms like Crisp, LiveChat, and Olark, and modern API-first support tools like Plain
  and Chatwoot.
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Customer Support
- Help Desk
- Ticketing
- Knowledge Base
- Live Chat
- Customer Service
url: https://raw.githubusercontent.com/api-evangelist/support/refs/heads/main/apis.yml
created: '2026-05-19'
modified: '2026-05-19'
specificationVersion: '0.19'
apis: []
network:
- name: Zendesk
  url: https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/apis.yml
- name: Intercom
  url: https://raw.githubusercontent.com/api-evangelist/intercom/refs/heads/main/apis.yml
- name: Freshdesk
  url: https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml
- name: Freshworks
  url: https://raw.githubusercontent.com/api-evangelist/freshworks/refs/heads/main/apis.yml
- name: Freshchat
  url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/apis.yml
- name: Help Scout
  url: https://raw.githubusercontent.com/api-evangelist/helpscout/refs/heads/main/apis.yml
- name: HubSpot
  url: https://raw.githubusercontent.com/api-evangelist/hubspot/refs/heads/main/apis.yml
- name: Salesforce Service Cloud
  url: https://raw.githubusercontent.com/api-evangelist/salesforce-service-cloud/refs/heads/main/apis.yml
- name: ServiceNow
  url: https://raw.githubusercontent.com/api-evangelist/servicenow/refs/heads/main/apis.yml
- name: Atlassian Jira
  url: https://raw.githubusercontent.com/api-evangelist/atlassian-jira/refs/heads/main/apis.yml
- name: Statuspage
  url: https://raw.githubusercontent.com/api-evangelist/statuspage/refs/heads/main/apis.yml
- name: Front
  url: https://raw.githubusercontent.com/api-evangelist/front/refs/heads/main/apis.yml
- name: Kustomer
  url: https://raw.githubusercontent.com/api-evangelist/kustomer/refs/heads/main/apis.yml
- name: Gorgias
  url: https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/apis.yml
- name: Groove
  url: https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/apis.yml
- name: Crisp
  url: https://raw.githubusercontent.com/api-evangelist/crisp/refs/heads/main/apis.yml
- name: LiveChat
  url: https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/apis.yml
- name: Olark
  url: https://raw.githubusercontent.com/api-evangelist/olark/refs/heads/main/apis.yml
- name: Zoho Desk
  url: https://raw.githubusercontent.com/api-evangelist/zoho-desk/refs/heads/main/apis.yml
- name: Microsoft Dynamics 365
  url: https://raw.githubusercontent.com/api-evangelist/microsoft-dynamics-365/refs/heads/main/apis.yml
- name: Spiceworks
  url: https://raw.githubusercontent.com/api-evangelist/spiceworks/refs/heads/main/apis.yml
- name: ServiceDesk Plus
  url: https://raw.githubusercontent.com/api-evangelist/servicedesk-plus/refs/heads/main/apis.yml
- name: SysAid
  url: https://raw.githubusercontent.com/api-evangelist/sysaid/refs/heads/main/apis.yml
- name: TOPdesk
  url: https://raw.githubusercontent.com/api-evangelist/topdesk/refs/heads/main/apis.yml
- name: LivePerson
  url: https://raw.githubusercontent.com/api-evangelist/liveperson/refs/heads/main/apis.yml
- name: Document360
  url: https://raw.githubusercontent.com/api-evangelist/document360/refs/heads/main/apis.yml
- name: Archbee
  url: https://raw.githubusercontent.com/api-evangelist/archbee/refs/heads/main/apis.yml
- name: DeveloperHub
  url: https://raw.githubusercontent.com/api-evangelist/developerhub/refs/heads/main/apis.yml
common:
- type: Portal
  url: https://apievangelist.com
- type: GitHubOrganization
  url: https://github.com/api-evangelist
- type: Features
  data:
  - name: Ticket and Case Management
    description: Support APIs expose create, read, update, and resolve operations on tickets, cases, or conversations representing
      each customer inquiry, with status, priority, and assignment workflows.
  - name: Omnichannel Conversation Threads
    description: Modern support platforms unify email, chat, social, SMS, and voice into a single conversation thread per
      customer, exposed through APIs that abstract the underlying channel.
  - name: Knowledge Base and Self-Service
    description: Knowledge base APIs let teams publish, version, and search help articles that power customer self-service
      portals, in-product help, and AI deflection agents.
  - name: SLA and Routing Policies
    description: Service-level agreements, business hours, queues, and skills-based routing rules are exposed as configurable
      API resources that drive how tickets flow through support teams.
  - name: Contact and Organization Records
    description: Support APIs maintain customer contact and organization records that link conversations, ticket history,
      custom attributes, and integrations to CRM systems.
  - name: Macros, Triggers, and Automations
    description: Reusable macros, event-driven triggers, and workflow automations are exposed as APIs so teams can codify
      common responses and resolution patterns.
  - name: Live Chat and Messaging
    description: Live chat APIs power real-time conversations between customers and agents through web, mobile, and messaging
      channel widgets with presence, typing, and file sharing primitives.
  - name: Reporting and CSAT
    description: Reporting APIs expose ticket volume, response and resolution times, agent productivity, and customer satisfaction
      (CSAT) scores for dashboards and warehouse export.
- type: UseCases
  data:
  - name: Omnichannel Help Desk
    description: Companies use platforms like Zendesk, Freshdesk, and Help Scout to route customer email, chat, and social
      inquiries into a single ticket queue worked by a shared support team.
  - name: In-Product Messaging and Customer Support
    description: Platforms like Intercom and Crisp embed conversational support widgets directly in web and mobile products,
      blending live chat, chatbots, and help articles.
  - name: Enterprise Customer Service
    description: Salesforce Service Cloud, ServiceNow, and Microsoft Dynamics 365 Customer Service handle enterprise-scale
      case management, integrated with CRM, field service, and back-office systems.
  - name: Status Communication and Incident Updates
    description: Atlassian Statuspage and similar tools publish service status, incident timelines, and scheduled maintenance
      through APIs and customer-facing status pages.
  - name: Self-Service Knowledge Bases
    description: Document360, Archbee, and DeveloperHub power public and private help centers, customer documentation portals,
      and AI-searchable knowledge bases.
  - name: E-commerce and Subscription Support
    description: Gorgias, Kustomer, and Zendesk integrate deeply with Shopify, Stripe, and other commerce platforms so support
      agents see orders, refunds, and subscription state alongside each ticket.
  - name: Internal IT Service Desk
    description: ServiceDesk Plus, SysAid, TOPdesk, and Spiceworks deliver IT service management (ITSM) workflows for employees
      raising IT, HR, and facilities requests.
- type: Integrations
  data:
  - name: Zendesk
    description: Market-leading customer support and ticketing suite with deep APIs for tickets, users, organizations, macros,
      triggers, and help center articles.
  - name: Intercom
    description: Conversational customer engagement platform with APIs for conversations, contacts, articles, and AI-powered
      Fin support automation.
  - name: Freshdesk
    description: Freshworks' omnichannel customer support and ticketing platform with APIs for tickets, contacts, agents,
      and knowledge base solutions.
  - name: Help Scout
    description: Shared inbox and help desk platform designed for small and mid-market teams, with APIs for conversations,
      customers, mailboxes, and Docs articles.
  - name: Salesforce Service Cloud
    description: Enterprise customer service platform built on the Salesforce CRM, with REST and SOAP APIs for cases, knowledge
      articles, entitlements, and omnichannel routing.
  - name: ServiceNow
    description: Enterprise service management platform with APIs covering customer service management, incident, problem,
      change, and knowledge management.
  - name: Front
    description: Shared inbox and customer operations platform with APIs for conversations, contacts, comments, and team collaboration
      on customer email.
  - name: Statuspage
    description: Atlassian's incident communication platform with APIs to publish component status, incidents, scheduled maintenance,
      and subscriber notifications.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
humanURL: https://apievangelist.com

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