Support Fusion

Support Fusion provides a platform that connects IT teams across companies and platforms, enabling bidirectional sync, multi‑platform integration, and zero‑storage ticketing. It offers features such as field mapping, sync filters, history, and extensive partner integrations, targeting service providers, vendors, and internal IT teams. The solution aims to streamline collaboration, improve productivity, and reduce friction in cross‑company support workflows.

Support Fusion is listed with 1 API on the APIs.io network. Tagged areas include Company, IT, Integration, Collaboration, and Support.

Support Fusion’s developer surface includes changelog, getting-started guide, documentation, engineering blog, pricing, and 21 more developer resources.

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36.1/100 thin ▲ 10.6 Agent 0/100 human only Heartbeat 54/100 slowing Full breakdown ↓
scored 2026-11-13 · rubric v0.28.0 · Show this score on your site →

AccessFreemium

1 API

Company IT Integration Collaboration Support

Kin Score

Kin Score How this is scored →
scored 2026-11-13 · rubric v0.28.0

Composite quality — 36.1/100 · thin

Contract Quality 0.0 / 21

Developer Ergonomics 5.7 / 17

Access Clarity 13.0 / 17

Operational Transparency 3.2 / 11

Contract Governance 1.9 / 10

Discoverability 5.9 / 9

Regulatory Posture 3.5 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document Ask about this →
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship Ask about this →
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author Ask about this →
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey) Ask about this →
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented) Ask about this →
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes Ask about this →

13 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points Ask about this →
Developer Ergonomics scores 33.3 — up to +13.3 composite points Ask about this →
Contract Governance scores 18.2 — up to +9.8 composite points Ask about this →

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Not sure how this applies to your stack? Ask about any one item. Kin Lane reads every question, looks at your profile and your situation, and replies with what a fix would take — scoped to that one area, priced up front, yours whether you ship it or not. Ask a question →

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/suppfusion/apis.yml: open an issue on github.com/api-evangelist/suppfusion to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Support Fusion API

API documented via developer portal but no machine-readable spec found

Support Fusion API pricing

Prices published by Support Fusion, read 2026-10-21 from www.suppfusion.com/pricing/. A free plan or tier is listed.

Plan	Price
Free	Free
Express	$300 per connection, per month
Managed	$500 per connection, per month
Enterprise	Contact us

Plan details, limits and sources →

Pricing Plans 1

Published pricing tiers and plan structures.

Support Fusion Plans Pricing

4 plans

PLANS

Terms of Service 1

What its API terms permit and prohibit, quoted from its own page.

Support Fusion

8 quoted statements, read from Support Fusion's own page on 2026-11-10.

TERMS

Privacy & Data 1

Its role, the data it processes, retention and transfers, quoted from its own privacy page.

Support Fusion

25 quoted statements, read from Support Fusion's own page on 2026-11-10.

PRIVACY

Eligibility 1

Who may sign up and where, quoted from its own terms.

Support Fusion

2 quoted statements, read from Support Fusion's own page on 2026-11-10.

ELIGIBILITY

Data License 1

How its data and outputs may be reused, quoted from its own terms.

Support Fusion

1 quoted statement, read from Support Fusion's own page on 2026-11-10.

LICENSE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Support Fusion Domain Security

TLSv1.3 · DMARC

SECURITY

Support Fusion Trust Center

SOC 2, ISO 27001, PCI DSS

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

DeveloperPortal

DeveloperPortal

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Access & Security 5

Authentication, authorization, and security posture

Compliance

SecurityTxt

Security

TrustCenter

DomainSecurity

Operate 3

Status, limits, changes, and where to get help

ChangeLog

ChangeLog

Roadmap

Roadmap

ChangeLog

ChangeLog

Commercial 6

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

UsageTerms

DataLicense

Company 3

The organization behind the API

Newsroom

Newsroom

Website

Website

Blog

Blog

Other 4

Properties that don't map to a standard resource type

Hosts

Vendors

DataProcessing

Eligibility

Source (apis.yml)

aid: suppfusion
name: Support Fusion
accessModel:
  pricing: freemium
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Freemium
  confidence: low
  probe_state: unreadable
  source:
  - plans
  - security
  generated: '2026-11-13'
  method: derived
image: https://www.suppfusion.com/og/default.png
description: Support Fusion provides a platform that connects IT teams across companies and platforms, enabling bidirectional
  sync, multi‑platform integration, and zero‑storage ticketing. It offers features such as field mapping, sync filters, history,
  and extensive partner integrations, targeting service providers, vendors, and internal IT teams. The solution aims to streamline
  collaboration, improve productivity, and reduce friction in cross‑company support workflows.
url: https://raw.githubusercontent.com/api-evangelist/suppfusion/refs/heads/main/apis.yml
x-type: company
x-source: harvest:g2-catalog
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-21 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-21'
modified: '2026-10-21'
tags:
- Company
- IT
- Integration
- Collaboration
- Support
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/suppfusion-plans-pricing.yml
- type: ChangeLog
  url: changelog/suppfusion-changelog.yml
- type: Compliance
  url: https://trust.suppfusion.com/
- type: Conformance
  url: conformance/suppfusion-conformance.yml
- type: SecurityTxt
  url: well-known/suppfusion-help-security.txt
- type: WellKnown
  url: well-known/suppfusion-well-known.yml
- type: Hosts
  url: hosts/suppfusion-hosts.yml
- type: Vendors
  url: vendors/suppfusion-vendors.yml
- type: Security
  url: https://www.suppfusion.com/security/
- type: Roadmap
  url: https://www.suppfusion.com/roadmap/
- type: Newsroom
  url: https://www.suppfusion.com/press/
- type: ChangeLog
  url: https://www.suppfusion.com/changelog/
- type: GettingStarted
  url: https://help.suppfusion.com/en/collections/19635534-integrations
- type: TrustCenter
  url: security/suppfusion-trust-center.yml
- type: DomainSecurity
  url: security/suppfusion-domain-security.yml
- type: Website
  url: https://www.suppfusion.com/
- type: DeveloperPortal
  url: https://app.suppfusion.com
- type: Documentation
  url: https://help.suppfusion.com
- type: Blog
  url: https://www.suppfusion.com/blog
- type: Pricing
  url: https://www.suppfusion.com/pricing
- type: TermsOfService
  url: https://www.suppfusion.com/terms
- type: PrivacyPolicy
  url: https://www.suppfusion.com/privacy
- type: UsageTerms
  url: terms/suppfusion-terms-of-service.yml
- type: DataProcessing
  url: privacy/suppfusion-privacy-policy.yml
- type: Eligibility
  url: eligibility/suppfusion-eligibility.yml
- type: DataLicense
  url: data-license/suppfusion-data-license.yml
apis:
- name: Support Fusion API
  description: API documented via developer portal but no machine-readable spec found
  humanURL: https://app.suppfusion.com
  baseURL: null
  aid: suppfusion:support-fusion-api
x-coverage:
  state: unreadable
  reason: js-rendered-docs
  detail: Developer portal pages render via JavaScript, no machine‑readable OpenAPI spec discovered.
  evidence:
  - url: https://app.suppfusion.com/api-docs
    status: 200
  checked: '2026-10-21'
x-enrichment:
  date: '2026-10-21'
  status: enriched
  artifacts_added: 15
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

Support Fusion API — frequently asked questions

Does Support Fusion have an API?

Yes. APIs.io lists 1 API from Support Fusion, including Support Fusion API.

How much does the Support Fusion API cost?

Support Fusion publishes its prices; its Express plan is $300 per connection, per month as of 2026-10-21. APIs.io lists 4 pricing plans for Support Fusion, with each plan's price, limits and inclusions under Pricing on this page.

Is the Support Fusion API ready for AI agents?

Support Fusion has a Kin Score of 36.1 out of 100 (thin) and an Agent Readiness score of 0.0 (human-only), scored by API Evangelist on 2026-11-13.

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