Support Fusion privacy & data

we act as that customer's service provider or processor and process such information only on the customer's documented instructions

name, work email address, phone number, employer name, job title, account credentials

billing and payment details (processed by our payment processors)

IP address, device and browser information, operating system, language preferences, log and diagnostic data

information about your interactions with the Services (including pages viewed, actions taken and timestamps)

the content of support enquiries and feedback

ticket reference numbers, identifiers and routing metadata

to provide, operate, secure, support and maintain the Services and to route tickets and related records between Connected Systems

to bill and collect fees, and to detect and prevent fraud, abuse and security incidents

with your consent or as permitted by law, to send you marketing communications about Support Fusion

to develop new products, features and services

Ticket free-text content is processed in transient memory only and is not persistently retained by Support Fusion.

Account information, routing metadata, ticket reference numbers, technical logs and similar Service-Generated Data are retained for the duration of the subscription and for a reasonable period thereafter for the purposes set out above.

Aggregated and de-identified data may be retained indefinitely.

our customers and service providers are located in the United States, Australia and other jurisdictions

we take reasonable steps to ensure that the recipient handles the information in a way that is consistent with the APPs, including by entering into appropriate contractual protections with our service providers

we will enter into a data processing addendum with that customer on request (see our Data Processing Addendum )

request deletion of personal information, subject to our legal and operational retention requirements

request access to the personal information we hold about you

request correction of inaccurate or incomplete personal information

request deletion of personal information, subject to our legal and operational retention requirements

withdraw consent where we rely on consent (without affecting prior processing)

opt out of marketing communications, by following the unsubscribe instructions in those communications or by contacting us

lodge a complaint with a supervisory authority (see Section 11)

We do not sell personal information, and we do not "sell" or "share" personal information as those terms are defined under applicable US state privacy laws