Cisco Support APIs

The Cisco Support APIs are the machine-readable side of Cisco's TAC and lifecycle operations: EoX for end-of-life milestones, Serial Number to Information for entitlement and coverage, Product Information, Software Suggestion, Bug, Case, Automated Software Distribution, and Service Order Return. They are the APIs that let an enterprise reconcile its Cisco estate against support status programmatically, and are documented on Cisco DevNet behind a Smart Net Total Care or partner entitlement.

Cisco Support APIs is listed with 8 APIs on the APIs.io network. Tagged areas include Support, Lifecycle, Asset Management, Entitlements, and Enterprise.

Cisco Support APIs’ developer surface includes documentation, API reference, developer portal, getting-started guide, support, changelog, authentication, and 28 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

36.8/100 thin ▬ flat Agent 21/100 agent aware saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessApproval

8 APIs

Support Lifecycle Asset Management Entitlements Enterprise Networking End of Life Defects Case Management Software Distribution RMASmart Net Total Care

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 36.8/100 · thin

Contract Quality 0.0 / 21

Developer Ergonomics 10.1 / 17

Access Clarity 7.2 / 17

Operational Transparency 4.9 / 11

Contract Governance 0.5 / 10

Discoverability 6.1 / 9

Regulatory Posture 5.3 / 15

Agent readiness — 21/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link

8 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Access Clarity scores 42.1 — up to +11.6 composite points
Contract Governance scores 4.5 — up to +11.5 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/cisco-support-apis/apis.yml: open an issue on github.com/api-evangelist/cisco-support-apis to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Cisco DevNet Ecosystem (builders on Meraki, Catalyst, ISE, ThousandEyes, Splunk)	undeclared	-	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Dynamic Client Registration

measured — observed by APIs.io (published)

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

Cisco EoX API

The EoX API returns Cisco end-of-life and end-of-support milestones for hardware and software, queried by product ID, serial number, software release string, or a date range acr...

Cisco Serial Number to Information API

The Serial Number to Information (SN2INFO) API translates Cisco device serial numbers and instance numbers into entitlement facts: coverage status, coverage summary with contrac...

Cisco Product Information API

The Product Information API returns Cisco product attributes for a set of serial numbers or product identifiers, including the MDF product-hierarchy identifiers that the Softwar...

Cisco Software Suggestion API

The Software Suggestion API returns the software release Cisco recommends for a product, chosen on stability, longevity and adoption rate, along with the available images and co...

Cisco Bug API

The Bug API exposes the Cisco defect database: lookup by bug ID, by base product ID with or without a software release, by product series or product name against affected or fix...

Cisco Case API

The Case API returns Cisco TAC support case information — a summary or full detail for specific case IDs, or an aggregate view of cases by contract ID or by up to ten Cisco.com ...

Cisco Automated Software Distribution API

The Automated Software Distribution API provides software release and image metadata for a device, MD5 checksums, and signed download URLs, and it electronically signs the K9 cr...

Cisco Service Order Return (RMA) API

The Service Order Return API returns Return Material Authorization (RMA) information — detail for a specific RMA number, or every RMA raised by a Cisco.com user within a date ra...

Scroll for all 8

Cisco Support APIs pricing

Pricing Plans 1

Published pricing tiers and plan structures.

Cisco Support Apis Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Cisco Support Apis Rate Limits

0 limits

RATE LIMITS

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Cisco Support Apis Authentication

0 schemes

SECURITY

Cisco Support Apis Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Cisco Support Apis Vulnerability Disclosure

security.txt · contact published

SECURITY

Cisco Support Apis Trust Center

trust center published

SECURITY

Resources

Get Started 4

Portal, sign-up, and the first successful call

Portal

Portal

GettingStarted

GettingStarted

Login

x-SandboxAbsence

x-SandboxAbsence

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

LLMsTxt

LLMsTxt

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

ErrorCatalog

Conventions

Lifecycle

Conformance

DataModel

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Postman

Postman

Packages

Packages

PostmanCollection

PostmanCollection

Access & Security 7

Authentication, authorization, and security posture

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

TrustCenter

Security

SecurityTxt

Authentication

x-TrustCenterProbe

x-TrustCenterProbe

Scroll for all 7

Operate 5

Status, limits, changes, and where to get help

Support

StatusPage

ChangeLog

RateLimits

ChangeLog

Commercial 3

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Plans

Plans

Company 1

The organization behind the API

Website

Website

Other 2

Properties that don't map to a standard resource type

ParentCompany

ParentCompany

x-ContractAvailability

x-ContractAvailability

Source (apis.yml)

aid: cisco-support-apis
name: Cisco Support APIs
description: 'The Cisco Support APIs are the machine-readable side of Cisco''s TAC and lifecycle operations: EoX for end-of-life
  milestones, Serial Number to Information for entitlement and coverage, Product Information, Software Suggestion, Bug, Case,
  Automated Software Distribution, and Service Order Return. They are the APIs that let an enterprise reconcile its Cisco
  estate against support status programmatically, and are documented on Cisco DevNet behind a Smart Net Total Care or partner
  entitlement.'
url: https://raw.githubusercontent.com/api-evangelist/cisco-support-apis/refs/heads/main/apis.yml
type: Index
access: 3rd-Party
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: approval
  trial: false
  try_now: false
  public: false
  label: Requires approval
  confidence: medium
  source:
  - plans
  - authentication
  - rate-limits
  - security
  - sandbox
  generated: '2026-11-06'
  method: derived
position: Consuming
x-type: company
x-source: cisco-family-buildout:2026-08-19
x-parent: cisco
x-relationship: product
x-contract-status: gated
x-contract-note: The Cisco Support APIs require a Smart Net Total Care or partner entitlement; no anonymously fetchable contract
  is served. API Evangelist has not authored a substitute.
specificationVersion: '0.23'
created: '2026-08-19'
modified: '2026-08-19'
tags:
- Support
- Lifecycle
- Asset Management
- Entitlements
- Enterprise
- Networking
- End of Life
- Defects
- Case Management
- Software Distribution
- RMA
- Smart Net Total Care
tags_raw:
- Support
- Lifecycle
- Asset Management
- Entitlement
- Enterprise
- Networking
- End of Life
- Defects
- Case Management
- Software Distribution
- RMA
- Smart Net Total Care
apis:
- aid: cisco-support-apis:cisco-eox-api
  name: Cisco EoX API
  description: The EoX API returns Cisco end-of-life and end-of-support milestones for hardware and software, queried by product
    ID, serial number, software release string, or a date range across all products. It is the machine-readable form of the
    Cisco End-of-Life bulletins, and the API an enterprise uses to reconcile an installed base against Cisco's lifecycle calendar.
    Batches are capped at 20 identifiers per request and the page index is a path segment rather than a query parameter.
  humanURL: https://developer.cisco.com/docs/support-apis/eox/
  baseURL: https://apix.cisco.com/supporttools/eox/rest/5
  tags:
  - Lifecycle
  - End of Life
  - Asset Management
  - Networking
  - Support
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/eox/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/eox/
- aid: cisco-support-apis:cisco-serial-number-to-information-api
  name: Cisco Serial Number to Information API
  description: 'The Serial Number to Information (SN2INFO) API translates Cisco device serial numbers and instance numbers
    into entitlement facts: coverage status, coverage summary with contract and warranty dates, orderable product identifier,
    and whether the requesting user is the covered owner. It is the entitlement lookup behind most Smart Net Total Care reconciliation
    work, and the first call in almost every Cisco support automation.'
  humanURL: https://developer.cisco.com/docs/support-apis/serial-number-to-information/
  baseURL: https://apix.cisco.com/sn2info/v2
  tags:
  - Entitlements
  - Asset Management
  - Support
  - Warranty
  - Networking
  tags_raw:
  - Entitlement
  - Asset Management
  - Support
  - Warranty
  - Networking
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/serial-number-to-information/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/serial-number-to-information/
- aid: cisco-support-apis:cisco-product-information-api
  name: Cisco Product Information API
  description: 'The Product Information API returns Cisco product attributes for a set of serial numbers or product identifiers,
    including the MDF product-hierarchy identifiers that the Software Suggestion and Bug APIs consume. It is the joining table
    of the Support API portfolio: the service that turns a serial number found on a device into the identifiers the rest of
    the APIs accept. Responses page at 500 records.'
  humanURL: https://developer.cisco.com/docs/support-apis/product-information/
  baseURL: https://apix.cisco.com/product/v1
  tags:
  - Product Data
  - Asset Management
  - Support
  - Networking
  - Reference Data
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/product-information/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/product-information/
- aid: cisco-support-apis:cisco-software-suggestion-api
  name: Cisco Software Suggestion API
  description: The Software Suggestion API returns the software release Cisco recommends for a product, chosen on stability,
    longevity and adoption rate, along with the available images and compatibility against a currently-installed release.
    It answers the question every network operations team asks before a maintenance window — what should this device be running
    — for up to ten product IDs or MDF IDs at a time.
  humanURL: https://developer.cisco.com/docs/support-apis/software-suggestion/
  baseURL: https://apix.cisco.com/software/suggestion/v2
  tags:
  - Software Lifecycle
  - Upgrades
  - Support
  - Networking
  - Recommendations
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/software-suggestion/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/software-suggestion/
- aid: cisco-support-apis:cisco-bug-api
  name: Cisco Bug API
  description: 'The Bug API exposes the Cisco defect database: lookup by bug ID, by base product ID with or without a software
    release, by product series or product name against affected or fixed-in releases, and free-text keyword search. It is
    how an operator finds out whether a symptom in production is a known Cisco defect, and whether a candidate upgrade release
    fixes it, without opening a TAC case first.'
  humanURL: https://developer.cisco.com/docs/support-apis/bug/
  baseURL: https://apix.cisco.com/bug/v2.0
  tags:
  - Defects
  - Support
  - Search
  - Networking
  tags_raw:
  - Defects
  - Support
  - Search
  - Networking
  - Operations
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/bug/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/bug/
- aid: cisco-support-apis:cisco-case-api
  name: Cisco Case API
  description: The Case API returns Cisco TAC support case information — a summary or full detail for specific case IDs, or
    an aggregate view of cases by contract ID or by up to ten Cisco.com user IDs within a date range. It is how a customer
    or partner pulls their TAC case load into their own ticketing or reporting system instead of working out of Support Case
    Manager.
  humanURL: https://developer.cisco.com/docs/support-apis/case/
  baseURL: https://apix.cisco.com/case/v3
  tags:
  - Support
  - Ticketing
  - Case Management
  - Enterprise
  tags_raw:
  - Support
  - Ticketing
  - Case Management
  - Operations
  - Enterprise
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/case/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/case/
- aid: cisco-support-apis:cisco-automated-software-distribution-api
  name: Cisco Automated Software Distribution API
  description: 'The Automated Software Distribution API provides software release and image metadata for a device, MD5 checksums,
    and signed download URLs, and it electronically signs the K9 cryptographic-software and End User License agreements required
    before a download. It is the only write surface in the Support API portfolio: every operation is a POST, two of them execute
    legal agreements, and none has a documented idempotency mechanism.'
  humanURL: https://developer.cisco.com/docs/support-apis/automated-software-distribution/
  baseURL: https://apix.cisco.com/software/v4.0
  tags:
  - Software Distribution
  - Downloads
  - Compliance
  - Support
  - Networking
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/automated-software-distribution/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/automated-software-distribution/
- aid: cisco-support-apis:cisco-service-order-return-api
  name: Cisco Service Order Return (RMA) API
  description: The Service Order Return API returns Return Material Authorization (RMA) information — detail for a specific
    RMA number, or every RMA raised by a Cisco.com user within a date range. It is the machine-readable side of the Service
    Order RMA Tool, used to track hardware replacement flowing out of a support contract without polling a web UI.
  humanURL: https://developer.cisco.com/docs/support-apis/service-order-return-rma/
  baseURL: https://apix.cisco.com/return/v1.0
  tags:
  - RMA
  - Returns
  - Logistics
  - Support
  - Enterprise
  properties:
  - type: Documentation
    url: https://developer.cisco.com/docs/support-apis/service-order-return-rma/
  - type: APIReference
    url: https://developer.cisco.com/docs/support-apis/service-order-return-rma/
common:
- type: Website
  url: https://www.cisco.com/
- type: VulnerabilityDisclosure
  url: security/cisco-support-apis-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/cisco-support-apis-domain-security.yml
- type: ParentCompany
  url: https://apis.io/providers/cisco/
  name: Cisco
  x-relationship: product
  x-generated-by: cisco-family:2026-08-19
- type: Documentation
  url: https://developer.cisco.com/docs/support-apis/
- type: APIReference
  url: https://developer.cisco.com/docs/support-apis/
- type: Portal
  url: https://developer.cisco.com/site/support-apis/
  name: Cisco Support APIs developer site
- type: GettingStarted
  url: https://developer.cisco.com/docs/support-apis/user-onboarding-process/
  name: User onboarding process
- type: Support
  url: https://developer.cisco.com/docs/support-apis/developer-support/
  name: Developer Support
- type: GitHubOrganization
  url: https://github.com/CiscoDevNet
- type: Login
  url: https://apiconsole.cisco.com/
  name: Cisco API Console — register an application and obtain credentials
- type: TermsOfService
  url: https://www.cisco.com/c/en/us/about/legal/terms-conditions.html
- type: PrivacyPolicy
  url: https://www.cisco.com/c/en/us/about/legal/privacy-full.html
- type: StatusPage
  url: https://status.cisco.com/
- type: ChangeLog
  url: https://developer.cisco.com/docs/support-apis/api-changelog/
  x-note: Published, but contains zero entries as of 2026-08-19 — see changelog/cisco-support-apis-changelog.yml
- type: Postman
  url: https://github.com/CiscoDevNet/Cisco_Support_API_Postman
  name: Support APIs - DevNet (first-party Postman collection)
- type: TrustCenter
  url: https://trustportal.cisco.com/c/r/ctp/trust-portal.html
- type: Security
  url: security/cisco-support-apis-vulnerability-disclosure.yml
  name: Cisco PSIRT vulnerability disclosure policy
- type: WellKnown
  url: well-known/cisco-support-apis-well-known.yml
- type: SecurityTxt
  url: well-known/cisco-support-apis-security.txt
- type: Authentication
  url: authentication/cisco-support-apis-authentication.yml
- type: ErrorCatalog
  url: errors/cisco-support-apis-problem-types.yml
- type: Conventions
  url: conventions/cisco-support-apis-conventions.yml
- type: RateLimits
  url: rate-limits/cisco-support-apis-rate-limits.yml
- type: Plans
  url: plans/cisco-support-apis-plans-pricing.yml
- type: ChangeLog
  url: changelog/cisco-support-apis-changelog.yml
- type: Lifecycle
  url: lifecycle/cisco-support-apis-lifecycle.yml
- type: Packages
  url: packages/cisco-support-apis-packages.yml
- type: Conformance
  url: conformance/cisco-support-apis-conformance.yml
- type: DataModel
  url: data-model/cisco-support-apis-data-model.yml
- type: LLMsTxt
  url: llms/cisco-support-apis-llms.txt
- type: PostmanCollection
  url: postman/cisco-support-apis-postman.yml
- type: x-ContractAvailability
  url: contracts/cisco-support-apis-published-contracts.yml
  name: Published but credential-gated WADL + Swagger contracts
- type: x-SandboxAbsence
  url: sandbox/cisco-support-apis-sandbox.yml
  name: No sandbox published; the only try-it console is behind the API Console sign-in (403).
- type: x-TrustCenterProbe
  url: security/cisco-support-apis-trust-center.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/cisco.png
x-enrichment:
  date: '2026-08-19'
  status: enriched
  artifacts_added: 23
  pass: local-v1

Cisco Support APIs — frequently asked questions

Does Cisco Support APIs have an API?

Yes. APIs.io lists 8 APIs from Cisco Support APIs, including Cisco EoX API, Cisco Serial Number to Information API and Cisco Product Information API, and 5 more.

How do I authenticate with the Cisco Support APIs?

Cisco Support APIs documents its authentication (0 schemes). The details are profiled on APIs.io as Cisco Support Apis Authentication.

Is the Cisco Support APIs ready for AI agents?

Cisco Support APIs has a Kin Score of 36.8 out of 100 (thin) and an Agent Readiness score of 20.5 (agent-aware), scored by API Evangelist on 2026-11-06.

Work with this as data

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get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

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