Updox

Updox is a healthcare communication and patient engagement platform for in-person and virtual care, offering a single inbox for secure/direct messaging, electronic fax, document management, patient reminders, forms, and telehealth video chat, integrated with 100+ EHR and pharmacy management systems. Updox has been a part of EverCommerce (NASDAQ - EVCM) since its December 2020 acquisition. Updox exposes a documented public/partner API (an IO Docs explorer plus a knowledge-base API reference) used mainly by EHR, pharmacy, and integration partners; API access is granted via application credentials rather than open self-serve signup, and much of the endpoint surface below is modeled from Updox's documented functional areas and webhook catalog.

Updox publishes 4 APIs on the APIs.io network, including Address Book API, Faxing API, Ping API, and 1 more. Tagged areas include Healthcare, Patient Engagement, Secure Messaging, Electronic Fax, and Telehealth.

Updox’s developer surface includes documentation, API reference, support, engineering blog, and 7 more developer resources.

🌐 Visit website 📡 Source on GitHub
32.8/100 thin ▬ flat Agent 22/100 agent aware Full breakdown ↓
scored 2026-08-05 · rubric v0.9.1
AccessPaid
12 APIs
HealthcarePatient EngagementSecure MessagingElectronic FaxTelehealthDocument ManagementHIPAAEverCommerce

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-08-05 · rubric v0.9.1
Composite quality — 32.8/100 · thin
Contract Quality 13.5 / 25
Developer Ergonomics 4.3 / 20
Commercial Clarity 7.9 / 20
Operational Transparency 4.1 / 13
Governance 0.0 / 12
Discoverability 7.4 / 10
Agent readiness — 22/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/updox: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 12

Individual APIs this provider publishes, each with its own machine-readable definition.

Updox Direct Messaging API

Send and receive HISP Direct secure messages between providers, with Direct Messaging webhooks for delivery/receipt events. Endpoints modeled from Updox's documented Direct Mess...

Updox Secure Conversation API

Manage secure two-way patient conversations (secure text/SMS threads), with Secure Conversation Management webhooks for new-message events. Endpoints modeled from Updox's docume...

Updox Document Management API

Create, retrieve, and route documents within the Updox inbox, with Document Management webhooks for document lifecycle events. Endpoints modeled from Updox's documented function...

Updox Patient Management API

Create and update patient records and demographics that anchor reminders, forms, portal access, and conversations, with Patient Management webhooks. Endpoints modeled from Updox...

Updox Patient Portal API

Provision and manage patient portal access and portal messaging, with Patient Portal webhooks for portal activity. Endpoints modeled from Updox's documented functional area and ...

Updox Reminders API

Schedule and manage appointment reminders and broadcast messages across text, voice, and email, with Reminders webhooks for confirmation/response events. Endpoints modeled from ...

Updox Forms API

Send electronic intake and consent forms to patients and receive completed submissions, with Forms webhooks for completion events. Endpoints modeled from Updox's documented func...

Updox Account Management API

Administer accounts, users, and application connectivity, including the tiered Ping health-check actions (Ping, PingWithApplicationAuth, PingWithAccountAuth, PingWithAuth) and A...

Updox Address Book API

Practice-level contact/address-book actions.

Updox Faxing API

Inbound electronic fax retrieval.

Updox Ping API

Connectivity and authentication health checks.

Updox Video Chat API

Telehealth video call actions.

Scroll for all 12

Pricing Plans 1

Published pricing tiers and plan structures.

Updox Plans Pricing

4 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Updox Rate Limits

3 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Updox Finops

FINOPS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Updox Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Updox Agentic Access

10 operations · 10 acting

10 operations · 10 acting

AGENTIC

Resources

Documentation 2

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support
Support
 RateLimits
RateLimits

Commercial 2

Pricing, plans, and the legal terms of use

Plans
Plans
 FinOps
FinOps

Company 3

The organization behind the API

LinkedIn
LinkedIn
 Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: updox
url: https://raw.githubusercontent.com/api-evangelist/updox/refs/heads/main/apis.yml
name: Updox
kind: company
description: Updox is a healthcare communication and patient engagement platform for in-person and virtual care, offering
  a single inbox for secure/direct messaging, electronic fax, document management, patient reminders, forms, and telehealth
  video chat, integrated with 100+ EHR and pharmacy management systems. Updox has been a part of EverCommerce (NASDAQ - EVCM)
  since its December 2020 acquisition. Updox exposes a documented public/partner API (an IO Docs explorer plus a knowledge-base
  API reference) used mainly by EHR, pharmacy, and integration partners; API access is granted via application credentials
  rather than open self-serve signup, and much of the endpoint surface below is modeled from Updox's documented functional
  areas and webhook catalog.
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: medium
  source:
  - plans
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/updox.png
tags:
- Healthcare
- Patient Engagement
- Secure Messaging
- Electronic Fax
- Telehealth
- Document Management
- HIPAA
- EverCommerce
created: '2026-07-04'
modified: '2026-07-04'
specificationVersion: '0.19'
apis:
- aid: updox:updox-direct-messaging-api
  name: Updox Direct Messaging API
  tags:
  - Direct Messaging
  - Interoperability
  - Secure Messaging
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Send and receive HISP Direct secure messages between providers, with Direct Messaging webhooks for delivery/receipt
    events. Endpoints modeled from Updox's documented Direct Messaging functional area and webhook catalog.
- aid: updox:updox-secure-conversation-api
  name: Updox Secure Conversation API
  tags:
  - Secure Messaging
  - SMS
  - Patient Communication
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Manage secure two-way patient conversations (secure text/SMS threads), with Secure Conversation Management
    webhooks for new-message events. Endpoints modeled from Updox's documented functional area and webhook catalog.
- aid: updox:updox-document-management-api
  name: Updox Document Management API
  tags:
  - Documents
  - Inbox
  - Storage
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Create, retrieve, and route documents within the Updox inbox, with Document Management webhooks for document
    lifecycle events. Endpoints modeled from Updox's documented functional area and webhook catalog.
- aid: updox:updox-patient-management-api
  name: Updox Patient Management API
  tags:
  - Patients
  - Demographics
  - EHR
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Create and update patient records and demographics that anchor reminders, forms, portal access, and conversations,
    with Patient Management webhooks. Endpoints modeled from Updox's documented functional area and webhook catalog.
- aid: updox:updox-patient-portal-api
  name: Updox Patient Portal API
  tags:
  - Patient Portal
  - Engagement
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Provision and manage patient portal access and portal messaging, with Patient Portal webhooks for portal activity.
    Endpoints modeled from Updox's documented functional area and webhook catalog.
- aid: updox:updox-reminders-api
  name: Updox Reminders API
  tags:
  - Appointments
  - Reminders
  - Notifications
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Schedule and manage appointment reminders and broadcast messages across text, voice, and email, with Reminders
    webhooks for confirmation/response events. Endpoints modeled from Updox's documented functional area and webhook catalog.
- aid: updox:updox-forms-api
  name: Updox Forms API
  tags:
  - Forms
  - Intake
  - eSignature
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Send electronic intake and consent forms to patients and receive completed submissions, with Forms webhooks
    for completion events. Endpoints modeled from Updox's documented functional area and webhook catalog.
- aid: updox:updox-account-management-api
  name: Updox Account Management API
  tags:
  - Accounts
  - Provisioning
  - Administration
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://help.updox.com/help/api-usage
  baseURL: https://updoxqa.com/api/io
  properties:
  - url: https://help.updox.com/help/api-usage
    type: Documentation
  description: Administer accounts, users, and application connectivity, including the tiered Ping health-check actions (Ping,
    PingWithApplicationAuth, PingWithAccountAuth, PingWithAuth) and Account Management webhooks. Ping actions are confirmed
    in the IO Docs explorer; remaining account endpoints are modeled from the documented functional area.
- aid: updox:updox-address-book-api
  name: Updox Address Book API
  description: Practice-level contact/address-book actions.
  humanURL: https://help.updox.com/help/public-api
  baseURL: https://updoxqa.com/api/io
  tags:
  - Address Book
  properties:
  - type: OpenAPI
    url: openapi/updox-address-book-api-openapi.yml
  - type: Documentation
    url: https://help.updox.com/help/public-api
  - type: APIReference
    url: https://updoxqa.com/api/newio
  - type: Documentation
    url: https://help.updox.com/help/faxoempop
  - type: Documentation
    url: https://help.updox.com/help/faxing-webhooks
  - type: Documentation
    url: https://help.updox.com/help/api-usage
- aid: updox:updox-faxing-api
  name: Updox Faxing API
  description: Inbound electronic fax retrieval.
  humanURL: https://help.updox.com/help/public-api
  baseURL: https://updoxqa.com/api/io
  tags:
  - Faxing
  properties:
  - type: OpenAPI
    url: openapi/updox-faxing-api-openapi.yml
  - type: Documentation
    url: https://help.updox.com/help/public-api
  - type: APIReference
    url: https://updoxqa.com/api/newio
  - type: Documentation
    url: https://help.updox.com/help/faxoempop
  - type: Documentation
    url: https://help.updox.com/help/faxing-webhooks
  - type: Documentation
    url: https://help.updox.com/help/api-usage
- aid: updox:updox-ping-api
  name: Updox Ping API
  description: Connectivity and authentication health checks.
  humanURL: https://help.updox.com/help/public-api
  baseURL: https://updoxqa.com/api/io
  tags:
  - Ping
  properties:
  - type: OpenAPI
    url: openapi/updox-ping-api-openapi.yml
  - type: Documentation
    url: https://help.updox.com/help/public-api
  - type: APIReference
    url: https://updoxqa.com/api/newio
  - type: Documentation
    url: https://help.updox.com/help/faxoempop
  - type: Documentation
    url: https://help.updox.com/help/faxing-webhooks
  - type: Documentation
    url: https://help.updox.com/help/api-usage
- aid: updox:updox-video-chat-api
  name: Updox Video Chat API
  description: Telehealth video call actions.
  humanURL: https://help.updox.com/help/public-api
  baseURL: https://updoxqa.com/api/io
  tags:
  - Video Chat
  properties:
  - type: OpenAPI
    url: openapi/updox-video-chat-api-openapi.yml
  - type: Documentation
    url: https://help.updox.com/help/public-api
  - type: APIReference
    url: https://updoxqa.com/api/newio
  - type: Documentation
    url: https://help.updox.com/help/faxoempop
  - type: Documentation
    url: https://help.updox.com/help/faxing-webhooks
  - type: Documentation
    url: https://help.updox.com/help/api-usage
common:
- type: AgenticAccess
  url: agentic-access/updox-agentic-access.yml
- type: DomainSecurity
  url: security/updox-domain-security.yml
- type: LinkedIn
  url: https://www.linkedin.com/company/updox
- type: Website
  url: https://www.updox.com
- type: Documentation
  url: https://help.updox.com/help/public-api
- type: APIReference
  url: https://updoxqa.com/api/newio
- type: Support
  url: https://www.updox.com/support/
- type: Plans
  url: plans/updox-plans-pricing.yml
- type: RateLimits
  url: rate-limits/updox-rate-limits.yml
- type: FinOps
  url: finops/updox-finops.yml
- type: Blog
  url: https://blog.updox.com
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com