Send and retrieve electronic faxes. FaxOemPop and PopPDF are multifunction poll endpoints that report whether inbound faxes are queued, return the fax image (PNG or PDF) in the JSON response, and mark it handled via lastRetrievedFaxId until endOfQueue. Faxing webhooks notify partners of inbound/outbound fax events.
openapi: 3.0.3
info:
title: Updox IO API (Modeled)
version: '1.0'
description: >-
Modeled OpenAPI for the confirmed actions of the Updox "IO" API. Updox
exposes a POST-based partner API surfaced through an IO Docs explorer
(https://updoxqa.com/api/newio) with tiered application / account / user
authentication. This document transcribes only the actions confirmed in the
IO Docs explorer and knowledge base (Ping health checks, Address Book
contacts, Faxing poll functions, and Video Chat actions); request/response
bodies are modeled from the documented behavior, not a machine-readable
Updox spec. Updox is part of EverCommerce (NASDAQ - EVCM).
contact:
name: Updox Support
url: https://www.updox.com/support/
x-modeled: true
servers:
- url: https://updoxqa.com/api/io
description: Updox IO Docs / QA reference host (production base is provisioned per partner)
tags:
- name: Ping
description: Connectivity and authentication health checks.
- name: Address Book
description: Practice-level contact/address-book actions.
- name: Faxing
description: Inbound electronic fax retrieval.
- name: Video Chat
description: Telehealth video call actions.
paths:
/Ping:
post:
tags: [Ping]
summary: Ping (no authentication)
description: Unauthenticated connectivity check.
operationId: ping
responses:
'200':
description: Service reachable.
content:
application/json:
schema:
$ref: '#/components/schemas/PingResponse'
/PingWithApplicationAuth:
post:
tags: [Ping]
summary: Ping with application authentication
operationId: pingWithApplicationAuth
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/ApplicationAuth'
responses:
'200':
description: Application credentials validated.
content:
application/json:
schema:
$ref: '#/components/schemas/PingResponse'
/PingWithAccountAuth:
post:
tags: [Ping]
summary: Ping with application + account authentication
operationId: pingWithAccountAuth
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/AccountAuth'
responses:
'200':
description: Application + account credentials validated.
content:
application/json:
schema:
$ref: '#/components/schemas/PingResponse'
/PingWithAuth:
post:
tags: [Ping]
summary: Ping with full authentication (application + account + user)
operationId: pingWithAuth
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/FullAuth'
responses:
'200':
description: Full credentials validated.
content:
application/json:
schema:
$ref: '#/components/schemas/PingResponse'
/AddressBookList:
post:
tags: [Address Book]
summary: List address book contacts
description: Get all contacts associated with the supplied account.
operationId: addressBookList
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/AccountAuth'
responses:
'200':
description: Contacts for the account.
content:
application/json:
schema:
$ref: '#/components/schemas/ContactList'
/AddressBookSearch:
post:
tags: [Address Book]
summary: Search the practice address book
description: Search the practice-level address book by criteria.
operationId: addressBookSearch
requestBody:
required: true
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/AccountAuth'
- type: object
properties:
searchCriteria:
type: string
description: Name, phone, or other match criteria.
responses:
'200':
description: Matching contacts.
content:
application/json:
schema:
$ref: '#/components/schemas/ContactList'
/ContactCreate:
post:
tags: [Address Book]
summary: Create a contact
description: Create a contact with the supplied information.
operationId: contactCreate
requestBody:
required: true
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/AccountAuth'
- $ref: '#/components/schemas/Contact'
responses:
'200':
description: Contact created.
content:
application/json:
schema:
$ref: '#/components/schemas/Contact'
/FaxOemPop:
post:
tags: [Faxing]
summary: Retrieve next inbound fax (PNG)
description: >-
Multifunction poll. Reports whether inbound faxes are queued, returns the
oldest unhandled fax image (PNG) in the response, and marks the prior fax
handled via lastRetrievedFaxId. Repeat until endOfQueue is true.
operationId: faxOemPop
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/FaxPopRequest'
responses:
'200':
description: Fax payload or end-of-queue marker.
content:
application/json:
schema:
$ref: '#/components/schemas/FaxPopResponse'
/PopPDF:
post:
tags: [Faxing]
summary: Retrieve next inbound fax (PDF)
description: Same behavior and parameters as FaxOemPop, but returns the fax as a PDF.
operationId: popPdf
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/FaxPopRequest'
responses:
'200':
description: Fax payload or end-of-queue marker.
content:
application/json:
schema:
$ref: '#/components/schemas/FaxPopResponse'
/VideoCallActions:
post:
tags: [Video Chat]
summary: Video call actions (SendInvite / retrieval)
description: >-
Telehealth video actions. SendInvite invites a patient into an Updox
Video Chat session; retrieval actions return call state. The action is
selected by the request body.
operationId: videoCallActions
requestBody:
required: true
content:
application/json:
schema:
allOf:
- $ref: '#/components/schemas/FullAuth'
- type: object
properties:
action:
type: string
enum: [SendInvite, GetCall, ListCalls]
patientId:
type: string
phoneOrEmail:
type: string
description: Destination for the video invite.
responses:
'200':
description: Action result (invite confirmation or call state).
content:
application/json:
schema:
type: object
additionalProperties: true
components:
schemas:
ApplicationAuth:
type: object
required: [applicationId, applicationPassword]
properties:
applicationId:
type: string
applicationPassword:
type: string
AccountAuth:
allOf:
- $ref: '#/components/schemas/ApplicationAuth'
- type: object
required: [accountId]
properties:
accountId:
type: string
FullAuth:
allOf:
- $ref: '#/components/schemas/AccountAuth'
- type: object
required: [userId]
properties:
userId:
type: string
PingResponse:
type: object
properties:
status:
type: string
example: ok
timestamp:
type: string
format: date-time
Contact:
type: object
properties:
contactId:
type: string
firstName:
type: string
lastName:
type: string
organization:
type: string
phone:
type: string
fax:
type: string
email:
type: string
address:
type: string
ContactList:
type: object
properties:
contacts:
type: array
items:
$ref: '#/components/schemas/Contact'
FaxPopRequest:
allOf:
- $ref: '#/components/schemas/AccountAuth'
- type: object
properties:
lastRetrievedFaxId:
type: string
description: >-
ID of the previously retrieved fax, marking it handled so the
next unhandled fax is returned. Omit on the first call.
FaxPopResponse:
type: object
properties:
faxId:
type: string
endOfQueue:
type: boolean
description: True when no more unhandled faxes remain.
contentType:
type: string
enum: [image/png, application/pdf]
content:
type: string
format: byte
description: Base64-encoded fax image, present when a fax is available.
maintainers:
- FN: Kin Lane
email: kin@apievangelist.com