InsideSales (XANT / InsideSales.com)

InsideSales — branded XANT from 2019 until Aurea Software (ESW Capital) acquired the company in August 2021 and revived the original name — sells Playbooks, an AI-assisted sales engagement platform that layers cadence, automation, prioritization, scoring and call recording on top of a customer's existing CRM (Salesforce, Microsoft Dynamics, SAP) rather than replacing it. Its only publicly documented programmable surface is the Playbooks Call Recording API, an access-key protected service for downloading call recordings by Call Detail Record (CDR) ID and for starting/pausing recording from third-party applications; the company also publishes a first-party React UI component library on npm and GitHub. The developer surface is materially decayed: the API reference host and the call-recording host named in the company's own documentation no longer resolve in DNS, product release notes stop in July 2021, and the Atlassian status page is titled "Deprecated InsideSales".

InsideSales (XANT / InsideSales.com) publishes 1 API on the APIs.io network. Tagged areas include Company, Sales, Sales Engagement, Sales Automation, and CRM.

InsideSales (XANT / InsideSales.com)’s developer surface includes documentation, getting-started guide, support, engineering blog, pricing, changelog, authentication, and 15 more developer resources.

🌐 Visit website 📡 Source on GitHub

29.5/100 thin ▬ flat Agent 5/100 human only saas Full breakdown ↓
scored 2026-09-14 · rubric v0.22.0

1 APIs

Company Sales Sales Engagement Sales Automation CRM Call Recording Artificial Intelligence SalesforceMicrosoft DynamicsEnterprise Software

Kin Score

Kin Score How this is scored →
scored 2026-09-14 · rubric v0.22.0

Composite quality — 29.5/100 · thin

Contract Quality 0.0 / 25

Developer Ergonomics 8.1 / 20

Access Clarity 7.9 / 20

Operational Transparency 4.4 / 13

Contract Governance 2.2 / 12

Discoverability 6.9 / 10

Agent readiness — 5/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/insidesales-com: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Playbooks Call Recording API

Access-key protected HTTP API that lets an organization or a third-party application download call recordings produced by Playbooks, and — with the second permission enabled — s...

Pricing Plans 1

Published pricing tiers and plan structures.

Insidesales Com Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Insidesales Com Rate Limits

0 limits

RATE LIMITS

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Insidesales Com Authentication

apiKey · 1 scheme

SECURITY

Insidesales Com Domain Security

TLSv1.3 · HSTS

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Components

Lifecycle

Conventions

Conformance

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

Access & Security 3

Authentication, authorization, and security posture

Compliance

Compliance

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 4

Status, limits, changes, and where to get help

Support

StatusPage

ChangeLog

RateLimits

Commercial 4

Pricing, plans, and the legal terms of use

Pricing

TermsOfService

PrivacyPolicy

Plans

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: insidesales-com
name: InsideSales (XANT / InsideSales.com)
description: 'InsideSales — branded XANT from 2019 until Aurea Software (ESW Capital) acquired the company in August 2021
  and revived the original name — sells Playbooks, an AI-assisted sales engagement platform that layers cadence, automation,
  prioritization, scoring and call recording on top of a customer''s existing CRM (Salesforce, Microsoft Dynamics, SAP) rather
  than replacing it. Its only publicly documented programmable surface is the Playbooks Call Recording API, an access-key
  protected service for downloading call recordings by Call Detail Record (CDR) ID and for starting/pausing recording from
  third-party applications; the company also publishes a first-party React UI component library on npm and GitHub. The developer
  surface is materially decayed: the API reference host and the call-recording host named in the company''s own documentation
  no longer resolve in DNS, product release notes stop in July 2021, and the Atlassian status page is titled "Deprecated InsideSales".'
url: https://raw.githubusercontent.com/api-evangelist/insidesales-com/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - rate-limits
  - security
  generated: '2026-09-03'
  method: derived
image: https://www.insidesales.com/wp-content/uploads/2020/03/InsideSales_Logo_Web.png
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-23'
modified: '2026-08-23'
tags:
- Company
- Sales
- Sales Engagement
- Sales Automation
- CRM
- Call Recording
- Artificial Intelligence
- Salesforce
- Microsoft Dynamics
- Enterprise Software
apis:
- name: Playbooks Call Recording API
  description: 'Access-key protected HTTP API that lets an organization or a third-party application download call recordings
    produced by Playbooks, and — with the second permission enabled — start and pause recording on a call. Recordings are
    addressed by Call Detail Record (CDR) ID, the identifier that appears at the end of the Playbooks Call Recording URL written
    back to the CRM. Access keys are minted by an administrator in the Playbooks Manager App under Settings > Calls > Call
    Recording; each key must carry at least one of the two permissions and permissions are immutable after creation. NOTE:
    the recording host published in the vendor''s own documentation (callrecordings.insidesales.com) returns SERVFAIL and
    the API reference host (ci-global-api.pdlmpapis.insidesales.com) is likewise unresolvable as of 2026-08-23.'
  humanURL: https://helpcenter.insidesales.com/playbooks/call-recording-api/
  baseURL: https://callrecordings.insidesales.com
  tags:
  - Call Recording
  - Sales Engagement
  properties:
  - type: Documentation
    url: https://helpcenter.insidesales.com/playbooks/call-recording-api/
  - type: Authentication
    url: authentication/insidesales-com-authentication.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.insidesales.com/
- type: Documentation
  url: https://helpcenter.insidesales.com/
- type: GettingStarted
  url: https://helpcenter.insidesales.com/playbooks/getting-started/new-user/getting-started-with-playbooks/
- type: Support
  url: https://helpcenter.insidesales.com/contact/
- type: Blog
  url: https://www.insidesales.com/blog/
- type: GitHubOrganization
  url: https://github.com/InsideSalesOfficial
- type: Pricing
  url: https://resources.insidesales.com/pricing/
- type: TermsOfService
  url: https://resources.insidesales.com/terms/
- type: PrivacyPolicy
  url: https://resources.insidesales.com/platform-privacy-policy/
- type: Compliance
  url: https://resources.insidesales.com/commitment-to-gdpr-compliance/
- type: StatusPage
  url: https://status.insidesales.com/
- type: ChangeLog
  url: https://helpcenter.insidesales.com/release-notes/
- type: Packages
  url: packages/insidesales-com-packages.yml
- type: Components
  url: components/insidesales-com-components.yml
- type: Authentication
  url: authentication/insidesales-com-authentication.yml
- type: Lifecycle
  url: lifecycle/insidesales-com-lifecycle.yml
- type: Conventions
  url: conventions/insidesales-com-conventions.yml
- type: Conformance
  url: conformance/insidesales-com-conformance.yml
- type: RateLimits
  url: rate-limits/insidesales-com-rate-limits.yml
- type: Plans
  url: plans/insidesales-com-plans-pricing.yml
- type: DomainSecurity
  url: security/insidesales-com-domain-security.yml
- type: LLMsTxt
  url: llms/insidesales-com-llms.txt
x-enrichment:
  date: '2026-08-23'
  status: enriched
  artifacts_added: 12
  pass: local-v1

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