Glia (fka SaleMove)

Glia (formerly SaleMove) is a digital customer service and unified interaction management platform purpose-built for banks, credit unions, and other financial institutions. Its ChannelLess platform combines voice AI, digital self-service, live chat and messaging, co-browsing, secure video, and workforce analytics into a single engagement stack so frontline agents can move across channels within one conversation. Glia also ships Glia Functions — a serverless JavaScript platform (workerd runtime) similar to AWS Lambda or Cloudflare Workers — plus first-party iOS, Android, and web SDKs for embedding customer service into apps, and a REST API (api.glia.com) with a bearer-token authentication model. Developer tooling includes the Glia Functions CLI and an embedded Model Context Protocol (MCP) server that exposes 23 tools for AI assistants to manage functions.

Glia (fka SaleMove) publishes 1 API on the APIs.io network. Tagged areas include Company, Customer Service, Customer-Support, Digital Customer Service, and Contact Center.

Glia (fka SaleMove)’s developer surface includes documentation, engineering blog, pricing, support, authentication, CLI, and 17 more developer resources.

🌐 Visit website 📡 Source on GitHub

33.6/100 thin ▬ flat Agent 9/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

1 APIs 1 MCP Servers

Company Customer Service Customer-SupportDigital Customer ServiceContact Center Conversational AI Voice AI Co-Browsing Financial-Services Banking Serverless SDK

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 33.6/100 · thin

Contract Quality 0.0 / 21

Developer Ergonomics 8.9 / 17

Access Clarity 8.1 / 17

Operational Transparency 1.5 / 11

Contract Governance 1.9 / 10

Discoverability 6.5 / 9

Regulatory Posture 6.8 / 15

Agent readiness — 9/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Banking & Open Finance regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/glia-fka-salemove: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Glia Platform API

Glia's REST API for managing engagements, operators, sites, and Glia Functions. Authenticates via a bearer token exchanged from a Site ID and API Key (POST /operator_authenticat...

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Glia (fka SaleMove) MCP Server

First-party MCP (Model Context Protocol) server shipped inside the Glia Functions CLI (github.com/salemove/glia-functions-tools). Lets AI assistants like Claude manage Glia Func...

MCP SERVER

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Glia Fka Salemove Authentication

bearer/apiKey · 2 schemes

SECURITY

Glia Fka Salemove Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Glia Fka Salemove Vulnerability Disclosure

contact published

SECURITY

Glia Fka Salemove Trust Center

SOC 2 Type 2, SOC 1, SOC 3, PCI DSS, HIPAA/HITECH, ISO/IEC 27001, FedRAMP/FISMA, CCPA, SSAE-16

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

WellKnown

WellKnown

LLMsTxt

LLMsTxt

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Conventions

Conventions

Conformance

Conformance

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

Access & Security 6

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

VulnerabilityDisclosure

VulnerabilityDisclosure

Security

Security

TrustCenter

TrustCenter

Compliance

Compliance

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: glia-fka-salemove
name: Glia (fka SaleMove)
description: Glia (formerly SaleMove) is a digital customer service and unified interaction management platform purpose-built
  for banks, credit unions, and other financial institutions. Its ChannelLess platform combines voice AI, digital self-service,
  live chat and messaging, co-browsing, secure video, and workforce analytics into a single engagement stack so frontline
  agents can move across channels within one conversation. Glia also ships Glia Functions — a serverless JavaScript platform
  (workerd runtime) similar to AWS Lambda or Cloudflare Workers — plus first-party iOS, Android, and web SDKs for embedding
  customer service into apps, and a REST API (api.glia.com) with a bearer-token authentication model. Developer tooling includes
  the Glia Functions CLI and an embedded Model Context Protocol (MCP) server that exposes 23 tools for AI assistants to manage
  functions.
url: https://raw.githubusercontent.com/api-evangelist/glia-fka-salemove/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://www.glia.com/favicon.ico
x-type: company
x-source: vc-portfolio
x-backed-by:
- insight-partners
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Customer Service
- Customer-Support
- Digital Customer Service
- Contact Center
- Conversational AI
- Voice AI
- Co-Browsing
- Financial-Services
- Banking
- Serverless
- SDK
tags_raw:
- Company
- Customer Service
- Customer Support
- Digital Customer Service
- Contact Center
- Conversational AI
- Voice AI
- Co-Browsing
- Financial Services
- Banking
- Serverless
- SDK
apis:
- name: Glia Platform API
  description: Glia's REST API for managing engagements, operators, sites, and Glia Functions. Authenticates via a bearer
    token exchanged from a Site ID and API Key (POST /operator_authentication/tokens).
  humanURL: https://docs.glia.com
  baseURL: https://api.glia.com
  properties:
  - type: Documentation
    url: https://docs.glia.com
  - type: Authentication
    url: authentication/glia-fka-salemove-authentication.yml
  - type: Conventions
    url: conventions/glia-fka-salemove-conventions.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.glia.com/
- type: DeveloperPortal
  url: https://docs.glia.com
- type: Documentation
  url: https://docs.glia.com
- type: Blog
  url: https://www.glia.com/blog
- type: Pricing
  url: https://www.glia.com/pricing
- type: Support
  url: https://www.glia.com/contact-us
- type: TermsOfService
  url: https://www.glia.com/security-compliance/terms-of-service
- type: PrivacyPolicy
  url: https://www.glia.com/security-compliance/privacy-policy
- type: GitHubOrganization
  url: https://github.com/salemove
- type: Authentication
  url: authentication/glia-fka-salemove-authentication.yml
- type: Conventions
  url: conventions/glia-fka-salemove-conventions.yml
- type: Packages
  url: packages/glia-fka-salemove-packages.yml
- type: SDKs
  url: packages/glia-fka-salemove-packages.yml
- type: CLI
  url: cli/glia-fka-salemove-cli.yml
- type: MCPServer
  url: mcp/glia-fka-salemove-mcp.yml
- type: WellKnown
  url: well-known/glia-fka-salemove-well-known.yml
- type: LLMsTxt
  url: llms/glia-fka-salemove-llms.txt
- type: DomainSecurity
  url: security/glia-fka-salemove-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/glia-fka-salemove-vulnerability-disclosure.yml
- type: Security
  url: https://www.glia.com/security-bounty
- type: TrustCenter
  url: security/glia-fka-salemove-trust-center.yml
- type: Conformance
  url: conformance/glia-fka-salemove-conformance.yml
- type: Compliance
  url: https://www.glia.com/security
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence
x-parent: glia
x-relationship: product

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