Decagon

aid: decagon-ai
name: Decagon
description: 'Decagon is a San Francisco-based AI customer experience company founded in August 2023 by Jesse Zhang and Ashwin
  Sreenivas, with additional offices in New York City and London. The company builds, optimizes, and scales AI agents that
  resolve customer support across voice, chat, email, and SMS channels for enterprise brands including Notion, Eventbrite,
  Duolingo, Chime, ClassPass, Hertz, Rippling, Noom, Oura, Samsara, Dropbox, Mercado Libre, Bilt, Cash App, Square, Fanatics,
  and Riot Games. Its platform centers on Agent Operating Procedures (AOPs) — natural-language workflow definitions executed
  by AI agents — alongside Watchtower for continuous QA, Experiments for live A/B testing, Insights & Reporting analytics,
  and Suggestions for AI-powered knowledge management. Decagon connects to customer stacks through pre-built integrations
  (Salesforce, Zendesk, Intercom, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Stripe), Model Context Protocol
  (MCP) servers, and custom API endpoints, but the platform''s own developer-facing APIs, SDKs, OpenAPI specs, and technical
  setup documentation are not published publicly and are made available only to contracted enterprise customers and implementation
  partners. Decagon has raised $481M across rounds led by Accel, Andreessen Horowitz, Index Ventures, and Coatue Management,
  reaching a $4.5B valuation following its January 2026 Series D, and was ranked #38 on the 2026 CNBC Disruptor 50 list.'
type: Index
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
position: Provider
access: 3rd-Party
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/decagon-ai.png
tags:
- AI
- Artificial Intelligence
- AI Agents
- Customer Support
- Customer Experience
- Customer Service
- Contact Center
- Conversational AI
- Voice AI
- Chatbots
- Email
- SMS
- Model Context Protocol
- Enterprise
url: https://raw.githubusercontent.com/api-evangelist/decagon-ai/refs/heads/main/apis.yml
created: '2026-05-24'
modified: '2026-05-24'
specificationVersion: '0.20'
apis: []
common:
- type: VulnerabilityDisclosure
  url: security/decagon-ai-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/decagon-ai-domain-security.yml
- url: https://decagon.ai/blog
  type: Blog
- type: Website
  url: https://decagon.ai
- type: About
  url: https://decagon.ai/about
- type: ProductOverview
  url: https://decagon.ai/product/overview
- type: Voice
  url: https://decagon.ai/product/voice
- type: Chat
  url: https://decagon.ai/product/chat
- type: Email
  url: https://decagon.ai/product/email
- type: AgentOperatingProcedures
  url: https://decagon.ai/product/aop
- type: Integrations
  url: https://decagon.ai/product/integrations
- type: Experiments
  url: https://decagon.ai/product/experiments
- type: TestingQA
  url: https://decagon.ai/product/testing-qa
- type: InsightsReporting
  url: https://decagon.ai/product/insights-and-reporting
- type: Watchtower
  url: https://decagon.ai/product/watchtower
- type: Suggestions
  url: https://decagon.ai/product/suggestions
- type: IndustryRetail
  url: https://decagon.ai/industry/retail
- type: IndustryTravelHospitality
  url: https://decagon.ai/industry/travel-hospitality
- type: IndustryTechnology
  url: https://decagon.ai/industry/technology
- type: IndustryFinancialServices
  url: https://decagon.ai/industry/financial-services
- type: IndustryHealthWellness
  url: https://decagon.ai/industry/health-wellness
- type: IndustryMedia
  url: https://decagon.ai/industry/media
- type: IndustryTelecommunications
  url: https://decagon.ai/industry/telecommunication
- type: CaseStudies
  url: https://decagon.ai/case-studies
- type: Resources
  url: https://decagon.ai/resources
- type: Glossary
  url: https://decagon.ai/glossary
- type: Security
  url: https://decagon.ai/security
- type: TrustCenter
  url: https://trust.decagon.ai/
- type: Privacy
  url: https://decagon.ai/legal/privacy
- type: Careers
  url: https://decagon.ai/careers
- type: Login
  url: https://decagon.ai/signin
- type: ContactSales
  url: https://decagon.ai/get-a-demo
- type: Support
  url: mailto:support@decagon.ai
- type: Twitter
  url: https://x.com/DecagonAI
- type: LinkedIn
  url: https://www.linkedin.com/company/decagon-ai
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com