Artera

aid: artera
name: Artera
description: Artera is a healthcare technology company providing an AI-powered patient communication and engagement platform
  used by hospitals, health systems, and medical practices to unify how they reach and care for patients. The platform orchestrates
  SMS, voice, email, and chat across the patient journey — appointment scheduling and reminders, patient intake, payments,
  referral management, care-gap closure, prescription refills, multilingual engagement, and after-hours call routing and triage
  — increasingly through agentic AI. Artera connects to the EHR and patient-facing vendors via API, FHIR, and HL7v2 integrations
  with major systems including Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, Veradigm, NextGen, Greenway, ModMed,
  AdvancedMD, and Netsmart. The company maintains a strong security and compliance posture (SOC 2 Type 2, HITRUST, ISO 27001/27017/27018/27701,
  FedRAMP, HIPAA). It was surfaced as a Techstars portfolio company and added to the API Evangelist network.
url: https://raw.githubusercontent.com/api-evangelist/artera/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://artera.io/wp-content/uploads/2024/03/cropped-favicon-300x300.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- techstars
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Healthcare
- Patient Communication
- Patient Engagement
- Health IT
- EHR Integration
- FHIR
- Agentic AI
apis:
- name: Artera Messaging API (MAPI)
  description: Artera's outbound SMS API, marketed to health systems and Artera Marketplace vendors as the SendMessage API.
    It sends real-time text messages to patients from the health system's trusted Artera number, authenticated with OAuth
    2.0 plus an API key and restricted by IP allowlist. It optionally returns a Deliverability Webhook carrying the message
    status (received, sent, delivered, undelivered, failed) and a Patient Response Webhook when a patient replies through
    the Secure Messaging Portal. MAPI is SMS-only — not voice or email — delivers immediately with no advance scheduling,
    permits and auto-shortens URLs, and deliberately does NOT apply Artera's TCPA quiet-hours or Holiday Hours adjustments,
    leaving send-time compliance to the caller. The full specification is published only inside Artera's registration-gated
    developer portal.
  humanURL: https://knowledge.artera.io/en_US/use-cases-and-add-ons/messaging-api-mapi
  baseURL: https://api.artera.io
  tags:
  - Messaging
  - SMS
  - Patient Communication
  - Healthcare
  - Webhooks
  properties:
  - type: Documentation
    url: https://knowledge.artera.io/en_US/use-cases-and-add-ons/messaging-api-mapi
  - type: APIReference
    url: https://apidocs.artera.io/docs/0dbfeef0-de7e-4dee-8435-09c5cffd7ed1/specification
  - type: DeveloperPortal
    url: https://apidocs.artera.io/login
  - type: Webhooks
    url: asyncapi/artera-webhooks.yml
  - type: Authentication
    url: authentication/artera-authentication.yml
  - type: ErrorCatalog
    url: errors/artera-problem-types.yml
  - type: StatusPage
    url: https://status.artera.io/
- name: Artera Extended Data API
  description: A Marketplace-vendor API that attaches custom partner content to a patient's upcoming or past appointment or
    encounter, including post-discharge content. Vendors call Artera with Appointment and/or Encounter IDs that must match
    the EMR records already stored in Artera, together with the corresponding Location ID, and the supplied content is rendered
    into Artera messages through named Smart Phrase tokens — {eventPartnerPreCheckIn}, {eventPartnerPostApptRx}, {eventPartnerRescheduling},
    {eventPartnerTelehealth}, {eventPartnerCheckIn} for appointments and {dischargePartnerRx} for encounters. The tokens can
    be used in manual messages, Quick Responses, Triggers, Conversation Flows and Broadcasts; missing data renders blank and
    the message still sends. Specification access requires developer-portal registration.
  humanURL: https://knowledge.artera.io/en_US/marketplace/extended-data-api-appointments-and-encounters
  baseURL: https://api.artera.io
  tags:
  - Appointments
  - Encounters
  - Healthcare
  - Marketplace
  - Patient Engagement
  properties:
  - type: Documentation
    url: https://knowledge.artera.io/en_US/marketplace/extended-data-api-appointments-and-encounters
  - type: DeveloperPortal
    url: https://apidocs.artera.io/login
  - type: Authentication
    url: authentication/artera-authentication.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://artera.io/
- type: Blog
  url: https://artera.io/blog/
- type: Integrations
  url: https://artera.io/integrations/
- type: Support
  url: https://artera.io/contact-us/
- type: TermsOfService
  url: https://artera.io/terms-of-service/
- type: PrivacyPolicy
  url: https://artera.io/privacy-policy/
- type: TrustCenter
  url: https://safebase.artera.io/
- type: Compliance
  url: https://artera.io/trust-center/
- type: Security
  url: https://artera.io/vulnerability-disclosure/
- type: VulnerabilityDisclosure
  url: security/artera-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/artera-domain-security.yml
- type: Documentation
  url: https://knowledge.artera.io/
- type: DeveloperPortal
  url: https://apidocs.artera.io/login
- type: APIReference
  url: https://apidocs.artera.io/docs/0dbfeef0-de7e-4dee-8435-09c5cffd7ed1/specification
- type: GettingStarted
  url: https://knowledge.artera.io/en_US/get-started
- type: HelpCenter
  url: https://support.wellapp.com/s/
- type: StatusPage
  url: https://status.artera.io/
- type: ChangeLog
  url: changelog/artera-changelog.yml
- type: ReleaseNotes
  url: https://knowledge.artera.io/en_US/release-notes/2026-releases
- type: Deprecation
  url: lifecycle/artera-lifecycle.yml
- type: Lifecycle
  url: lifecycle/artera-lifecycle.yml
- type: Authentication
  url: authentication/artera-authentication.yml
- type: Conventions
  url: conventions/artera-conventions.yml
- type: ErrorCatalog
  url: errors/artera-problem-types.yml
- type: Webhooks
  url: asyncapi/artera-webhooks.yml
- type: Conformance
  url: conformance/artera-conformance.yml
- type: Sandbox
  url: sandbox/artera-sandbox.yml
- type: Plans
  url: plans/artera-plans-pricing.yml
- type: RateLimits
  url: rate-limits/artera-rate-limits.yml
- type: Packages
  url: packages/artera-packages.yml
- type: LLMsTxt
  url: llms/artera-llms.txt
- type: SignUp
  url: https://artera.io/request-a-demo/
- type: Login
  url: https://app.wellapp.com/login
- type: TechnicalSpecifications
  url: https://knowledge.artera.io/en_US/technical-specifications/1239793-technical-specifications
x-enrichment:
  date: '2026-08-15'
  status: minimal
  artifacts_added: 14
  pass: local-v1
x-coverage:
  state: gated
  reason: partner-login
  detail: Artera runs a real API program — a Messaging API (MAPI) and an Extended Data API, both named in its public knowledge
    base and monitored as "SendMessage API" on its status page — but every specification sits behind account registration
    at apidocs.artera.io, whose own TLS certificate expired 2026-01-27, so the documented portal link fails certificate validation
    and only resolves over plain http to an SPA that returns the same HTML shell for /openapi.json as for every other path.
  evidence:
  - url: https://apidocs.artera.io/docs/0dbfeef0-de7e-4dee-8435-09c5cffd7ed1/specification
    status: 0
  - url: https://apidocs.artera.app/openapi.json
    status: 200
  - url: https://api.artera.io/openapi.json
    status: 404
  - url: https://api.artera.io/health
    status: 200
  - url: https://knowledge.artera.io/en_US/use-cases-and-add-ons/messaging-api-mapi
    status: 200
  checked: '2026-08-15'