HotDoc

aid: hotdoc
url: https://raw.githubusercontent.com/api-evangelist/hotdoc/refs/heads/main/apis.yml
name: HotDoc
kind: company
description: 'HotDoc is an Australian patient-engagement platform, founded in 2012 and headquartered in Melbourne, that connects
  patients with general practices, dentists, and specialists. Roughly one in three Australians use HotDoc to find and book
  healthcare, and the platform serves more than 21,000 practitioners across the country. Its clinic-facing SaaS provides online
  bookings, telehealth, appointment reminders, SMS recalls for clinical reminders and results, mobile and kiosk check-in,
  digital new-patient registration forms, online repeat prescription requests, and preventative-health outreach. HotDoc operates
  as an engagement layer on top of Australian practice-management systems (Best Practice, MedicalDirector, Zedmed, Genie,
  Cliniko, Nookal and others): a clinic connects HotDoc by entering its practice-management-system API key into the HotDoc
  dashboard, so HotDoc consumes those PMS APIs rather than publishing its own. HotDoc does operate a real OpenID Connect /
  OAuth 2.0 authorization server (Rails/Doorkeeper) for clinic and partner sign-in, served with live discovery metadata and
  a JWKS, but exposes no self-serve public developer portal, no documented third-party REST/OpenAPI, and no HL7 FHIR CapabilityStatement;
  its integration surface is partner/PMS-gated. HotDoc was acquired by Potentia in February 2026.'
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  - scopes
  - security
  generated: '2026-09-02'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Healthcare
- Australia
- Patient Engagement
- Online Booking
- Appointment Scheduling
- Telehealth
- Practice Management
- Primary Care
- Digital Health
- e-Prescribing
created: '2026-07-24'
modified: '2026-07-24'
specificationVersion: '0.23'
apis:
- name: HotDoc OpenID Connect
  description: HotDoc's OpenID Connect / OAuth 2.0 authorization server (Rails/Doorkeeper) for clinic and partner sign-in.
    Discovery metadata (OIDC + RFC 8414) and a live RS256 JWKS are served publicly; authorization_code and implicit flows
    are supported with the openid scope and identity claims carrying practice/PMS context. Client registration is partner/clinic-gated.
  humanURL: https://practices.hotdoc.com.au/security/
  baseURL: https://api.hotdoc.com.au/
  properties:
  - type: OpenIDConnect
    url: well-known/hotdoc-openid-configuration.json
  - type: Authentication
    url: authentication/hotdoc-authentication.yml
  - type: OAuthScopes
    url: scopes/hotdoc-scopes.yml
common:
- type: Website
  url: https://www.hotdoc.com.au/
- type: Portal
  url: https://practices.hotdoc.com.au/
- type: Blog
  url: https://www.hotdoc.com.au/blog/
- type: Support
  url: https://support.hotdoc.com.au/hc/en-gb
- type: Pricing
  url: https://support.hotdoc.com.au/hc/en-gb/articles/9993384697753-How-much-does-HotDoc-cost
- type: SignUp
  url: https://www.hotdoc.com.au/medical-centres/signup
- type: TermsOfService
  url: https://practices.hotdoc.com.au/terms-of-services-clinics/
- type: PrivacyPolicy
  url: https://practices.hotdoc.com.au/privacy-policy/
- type: StatusPage
  url: https://status.hotdoc.com.au/
- type: GitHubOrganization
  url: https://github.com/htdc
- type: LinkedIn
  url: https://www.linkedin.com/company/hotdoc
- type: Authentication
  url: authentication/hotdoc-authentication.yml
- type: OAuthScopes
  url: scopes/hotdoc-scopes.yml
- type: WellKnown
  url: well-known/hotdoc-well-known.yml
- type: Conformance
  url: conformance/hotdoc-conformance.yml
- type: Compliance
  url: https://practices.hotdoc.com.au/security/
- type: Lifecycle
  url: lifecycle/hotdoc-lifecycle.yml
- type: DomainSecurity
  url: security/hotdoc-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/hotdoc-vulnerability-disclosure.yml
- type: Security
  url: https://practices.hotdoc.com.au/security/
- type: TrustCenter
  url: security/hotdoc-trust-center.yml
- type: LLMsTxt
  url: llms/hotdoc-llms.txt
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com