Haptik

Haptik, part of Jio Platforms, provides AI‑powered conversational agents for enterprises, enabling customer service, sales, bookings, and lead qualification across messaging channels like WhatsApp, Voice, Instagram, and web chat. Their platform offers analytics, generative AI consulting, and integration tools for building intelligent chatbots that enhance customer experience and drive business outcomes.

Haptik is listed with 7 APIs on the APIs.io network, including Gccs Ws API, Haptik API, and 5 more. Tagged areas include Company, Artificial Intelligence, Conversational AI, Messaging, and Enterprise.

The Haptik catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 1 Spectral governance ruleset.

Haptik’s developer surface includes changelog, support, engineering blog, getting-started guide, documentation, and 16 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

29.1/100 thin ▼ -7.6 Agent 23/100 agent aware Heartbeat 100/100 alive Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

7 APIs

Company Artificial Intelligence Conversational AI Messaging Enterprise

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 29.1/100 · thin

Contract Quality 6.2 / 19

Developer Ergonomics 2.1 / 15

Access Clarity 3.4 / 15

Operational Transparency 1.5 / 10

Contract Governance 3.2 / 9

Discoverability 4.4 / 8

Regulatory Posture 2.4 / 15

Create-or-Update Ergonomics 2.2 / 10

Agent readiness — 23/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 0 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)

10 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Developer Ergonomics scores 14.3 — up to +17.1 composite points
Contract Quality scores 33.3 — up to +16.7 composite points
Access Clarity scores 22.4 — up to +15.5 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/haptik/apis.yml: open an issue on github.com/api-evangelist/haptik to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 2

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OAuth 2.0 Protected Resource Metadata

measured — observed by APIs.io (verified)

OpenAPI

measured — observed by APIs.io (published)

APIs 7

Individual APIs this provider publishes, each with its own machine-readable definition.

Haptik API

Conversational AI platform API documented at Haptik Docs

Haptik Gccs Ws API

The Gccs Ws API from Haptik — 1 operation(s) for gccs ws.

Haptik Haptik API

The Haptik API API from Haptik — 2 operation(s) for haptik api.

Haptik Integration API

The Integration API from Haptik — 2 operation(s) for integration.

Haptik Log File From User API

The Log File From User API from Haptik — 1 operation(s) for log file from user.

Haptik Mogambo API

The Mogambo Api API from Haptik — 2 operation(s) for mogambo api.

Haptik User API

The User API from Haptik — 2 operation(s) for user.

Scroll for all 7

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Haptik Webhooks

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Haptik Context

14 classes · 24 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Haptik API Rules

9 rules · 7 errors 1 warnings 1 info

SPECTRAL

JSON Schema 6

Standalone JSON Schema definitions for this provider's data models.

GetMogamboApiNodesFaqCreateStatusTaskidResponse

2 properties

JSON SCHEMA

PostIntegrationExternalV20SendChatToAgentRequest

5 properties

JSON SCHEMA

PostV10LogFileFromUserRequest

5 properties

JSON SCHEMA

PostV10LogFileFromUserResponse

5 properties

JSON SCHEMA

PostV10UserRequest

6 properties

JSON SCHEMA

PutV10UserRequest2

6 properties

JSON SCHEMA

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Haptik Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Haptik Trust Center

ISO 27001, HIPAA, GDPR, FIPS 140

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

Design & Contract 6

Pagination, idempotency, versioning, errors, and events

Spectral

JSONLD

Vocabulary

Webhooks

DataModel

Conformance

Access & Security 3

Authentication, authorization, and security posture

Compliance

Compliance

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Operate 3

Status, limits, changes, and where to get help

ChangeLog

ChangeLog

Support

Support

ChangeLog

ChangeLog

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Blog

Blog

Website

Website

Other 2

Properties that don't map to a standard resource type

Hosts

Hosts

Vendors

Vendors

Source (apis.yml)

aid: haptik
name: Haptik
description: Haptik, part of Jio Platforms, provides AI‑powered conversational agents for enterprises, enabling customer service,
  sales, bookings, and lead qualification across messaging channels like WhatsApp, Voice, Instagram, and web chat. Their platform
  offers analytics, generative AI consulting, and integration tools for building intelligent chatbots that enhance customer
  experience and drive business outcomes.
url: https://raw.githubusercontent.com/api-evangelist/haptik/refs/heads/main/apis.yml
x-type: company
x-source: harvest:tag-qc
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-13 (modular-v1; was harvest)
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  probe_state: unreadable
  source:
  - security
  generated: '2026-11-06'
  method: derived
specificationVersion: '0.20'
created: '2026-10-13'
modified: '2026-10-13'
tags:
- Company
- Artificial Intelligence
- Conversational AI
- Messaging
- Enterprise
tags_raw:
- Company
- AI
- Conversational
- Messaging
- Enterprise
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: WellKnown
  url: well-known/haptik-well-known.yml
- type: Spectral
  url: rules/haptik-rules.yml
- type: JSONLD
  url: json-ld/haptik-context.jsonld
- type: Vocabulary
  url: vocabulary/haptik-vocabulary.yml
- type: Webhooks
  url: asyncapi/haptik-webhooks.yml
- type: DataModel
  url: data-model/haptik-data-model.yml
- type: ChangeLog
  url: changelog/haptik-changelog.yml
- type: Compliance
  url: https://trust.haptik.ai/
- type: Conformance
  url: conformance/haptik-conformance.yml
- type: Hosts
  url: hosts/haptik-hosts.yml
- type: Vendors
  url: vendors/haptik-vendors.yml
- type: TermsOfService
  url: https://www.haptik.ai/terms-india
- type: Support
  url: https://www.haptik.ai/ai-agents/support
- type: PrivacyPolicy
  url: https://www.haptik.ai/privacy-policy
- type: ChangeLog
  url: https://docs.haptik.ai/release-notes
- type: Blog
  url: https://www.haptik.ai/blog
- type: GettingStarted
  url: https://docs.haptik.ai/getting-started-guides
- type: Documentation
  url: https://docs.haptik.ai/
- type: TrustCenter
  url: security/haptik-trust-center.yml
- type: DomainSecurity
  url: security/haptik-domain-security.yml
- type: Website
  url: https://www.haptik.ai
apis:
- name: Haptik API
  description: Conversational AI platform API documented at Haptik Docs
  humanURL: https://docs.haptik.ai/
  aid: haptik:haptik-api
  properties:
  - type: OpenAPI
    url: openapi/_ae-authored/haptik-openapi-generated.yml
    x-provenance: generated
- aid: haptik:haptik-gccs-ws-api
  name: Haptik Gccs Ws API
  description: The Gccs Ws API from Haptik — 1 operation(s) for gccs ws.
  humanURL: https://docs.haptik.ai/
  baseURL: https://staging-messenger.haptikapi.com
  tags:
  - Gccs Ws
  properties:
  - type: OpenAPI
    url: openapi/haptik-gccs-ws-api-openapi.yml
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-integration-external-v20-send-chat-to-agent-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-put-v10-user-request2-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-response-schema.json
  - type: JSONSchema
    url: json-schema/haptik-get-mogambo-api-nodes-faq-create-status-taskid-response-schema.json
- aid: haptik:haptik-haptik-api-api
  name: Haptik Haptik API
  description: The Haptik API API from Haptik — 2 operation(s) for haptik api.
  humanURL: https://docs.haptik.ai/
  baseURL: https://staging-messenger.haptikapi.com
  tags:
  - Haptik API
  properties:
  - type: OpenAPI
    url: openapi/haptik-haptik-api-api-openapi.yml
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-integration-external-v20-send-chat-to-agent-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-put-v10-user-request2-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-response-schema.json
  - type: JSONSchema
    url: json-schema/haptik-get-mogambo-api-nodes-faq-create-status-taskid-response-schema.json
- aid: haptik:haptik-integration-api
  name: Haptik Integration API
  description: The Integration API from Haptik — 2 operation(s) for integration.
  humanURL: https://docs.haptik.ai/
  baseURL: https://staging-messenger.haptikapi.com
  tags:
  - Integration
  properties:
  - type: OpenAPI
    url: openapi/haptik-integration-api-openapi.yml
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-integration-external-v20-send-chat-to-agent-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-put-v10-user-request2-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-response-schema.json
  - type: JSONSchema
    url: json-schema/haptik-get-mogambo-api-nodes-faq-create-status-taskid-response-schema.json
- aid: haptik:haptik-log-file-from-user-api
  name: Haptik Log File From User API
  description: The Log File From User API from Haptik — 1 operation(s) for log file from user.
  humanURL: https://docs.haptik.ai/
  baseURL: https://staging-messenger.haptikapi.com
  tags:
  - Log File From User
  properties:
  - type: OpenAPI
    url: openapi/haptik-log-file-from-user-api-openapi.yml
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-integration-external-v20-send-chat-to-agent-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-put-v10-user-request2-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-response-schema.json
  - type: JSONSchema
    url: json-schema/haptik-get-mogambo-api-nodes-faq-create-status-taskid-response-schema.json
- aid: haptik:haptik-mogambo-api-api
  name: Haptik Mogambo API
  description: The Mogambo Api API from Haptik — 2 operation(s) for mogambo api.
  humanURL: https://docs.haptik.ai/
  baseURL: https://staging-messenger.haptikapi.com
  tags:
  - Mogambo Api
  properties:
  - type: OpenAPI
    url: openapi/haptik-mogambo-api-api-openapi.yml
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-integration-external-v20-send-chat-to-agent-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-put-v10-user-request2-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-response-schema.json
  - type: JSONSchema
    url: json-schema/haptik-get-mogambo-api-nodes-faq-create-status-taskid-response-schema.json
- aid: haptik:haptik-user-api
  name: Haptik User API
  description: The User API from Haptik — 2 operation(s) for user.
  humanURL: https://docs.haptik.ai/
  baseURL: https://staging-messenger.haptikapi.com
  tags:
  - User
  properties:
  - type: OpenAPI
    url: openapi/haptik-user-api-openapi.yml
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-integration-external-v20-send-chat-to-agent-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-user-request-schema.json
  - type: JSONSchema
    url: json-schema/haptik-put-v10-user-request2-schema.json
  - type: JSONSchema
    url: json-schema/haptik-post-v10-log-file-from-user-response-schema.json
  - type: JSONSchema
    url: json-schema/haptik-get-mogambo-api-nodes-faq-create-status-taskid-response-schema.json
x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: Documentation is public but no OpenAPI, AsyncAPI, GraphQL, gRPC, or WSDL files were found on the provider's hosts.
  evidence:
  - url: https://docs.haptik.ai/openapi.json
    status: 404
  checked: '2026-10-13'
x-enrichment:
  date: '2026-10-13'
  status: enriched
  artifacts_added: 21
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

Haptik API — frequently asked questions

Does Haptik have an API?

Yes. APIs.io lists 7 APIs from Haptik, including Haptik API, Haptik Gccs Ws API and Haptik Haptik API, and 4 more.

Is there an OpenAPI specification for the Haptik API?

Yes. APIs.io indexes 7 OpenAPI specifications for Haptik, each linked for download from this page.

How do I authenticate with the Haptik API?

Haptik uses bearer-token authentication.

Is the Haptik API ready for AI agents?

Haptik has a Kin Score of 29.1 out of 100 (thin) and an Agent Readiness score of 22.9 (agent-aware), scored by API Evangelist on 2026-11-06.

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