Haptik User API

openapi: 3.2.0
info:
  title: Haptik User API
  version: '2026-10-13'
  description: 'GENERATED FROM DOCUMENTATION by API Evangelist on 2026-10-13: 12 operation(s) read from 6 public documentation page(s) (each operation names its page in x-source). This is not the provider''s published contract; Haptik has published no machine-readable contract that the pipeline could find. Engine: local.'
  x-evidence-tiers:
    code-example: 5
    documentation: 7
    pages-with-code: 6
    pages-read: 6
  x-generated-from: documentation
  x-provenance: generated
  x-authored-by: API Evangelist
  x-generated: '2026-10-13'
  x-generator: generate-contract-from-docs.py
  x-engine: local
  x-sources:
  - https://docs.haptik.ai/bot-as-an-api/how-to-send-file-to-haptik-using-api
  - https://docs.haptik.ai/bot-as-an-api/how-to-send-message-to-haptik-using-api
  - https://docs.haptik.ai/bot-as-an-api/how-to-send-feedback-to-haptik-using-api
  - https://docs.haptik.ai/bot-as-an-api/how-to-createupdate-a-haptik-user-using-api
  - https://docs.haptik.ai/developer-guides/what-are-the-different-apis-that-can-be-used-on-conversation-studio
  - https://docs.haptik.ai/cibil-integration/how-to-generate-p12-certificate-for-cibil
servers:
- url: https://staging-messenger.haptikapi.com
security:
- bearer: []
tags:
- name: User
paths:
  /v1.0/user:
    put:
      operationId: put_v1_0_user
      tags:
      - User
      summary: PUT /v1.0/user
      x-source: https://docs.haptik.ai/bot-as-an-api/how-to-createupdate-a-haptik-user-using-api
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PutV10UserRequest'
      responses:
        '200':
          description: Success (status as documented)
      x-evidence:
        kind: code-example
        language: curl
        snippet: "curl -X PUT  https://staging-messenger.haptikapi.com/v1.0/user/  -H 'Authorization: Bearer <TOKEN>'  -H 'client-id: <CLIENT_ID>'  -H 'Content-Type: application/json'  -d '{\"auth_id\": \"<AUTH_ID>\", \"name\": \"guest user\", \"language_code\":\"<LANGUAGE_CODE>\",\n \"custom_data\": {\n \"<key_1>\": \"<value_1>\",\n \"<key_2>\": \"<value_2>\"\n }}' \n Was this article helpful? \n \U0001F44D Yes \n \U0001F44E No \n Thanks! How could we make this"
  /v1.0/user/:
    post:
      operationId: post_v1_0_user
      tags:
      - User
      summary: Create or Update Haptik User API
      x-source: https://docs.haptik.ai/bot-as-an-api/how-to-createupdate-a-haptik-user-using-api
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PostV10UserRequest'
      responses:
        '200':
          description: Success (status as documented)
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PostV10UserResponse'
      x-evidence:
        kind: documentation
    put:
      operationId: putV10User
      tags:
      - User
      summary: Create or Update Haptik User API
      x-source: https://docs.haptik.ai/bot-as-an-api/how-to-createupdate-a-haptik-user-using-api
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PutV10UserRequest2'
      responses:
        '200':
          description: Success (status as documented)
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PutV10UserResponse'
      x-evidence:
        kind: documentation
      x-operation-id-source: normalized
      x-operation-id-original: put_v1_0_user
components:
  schemas:
    PutV10UserRequest2:
      type: object
      properties:
        auth_id:
          type: string
          description: This is an alphanumeric User identifier from your System
        mobile_no:
          type: string
          description: Mobile no of the user
        email:
          type: string
          description: Email of the user
        name:
          type: string
          description: Name of the user
        language_code:
          type: string
          description: Language identifier for user's preferred language based on ISO 639-1
        custom_data:
          type: object
          description: Flat JSON object with additional user information
      required:
      - auth_id
    PostV10UserResponse:
      type: object
      properties:
        auth_id:
          type: string
        mobile_no:
          type: string
        email:
          type: string
        name:
          type: string
    PostV10UserRequest:
      type: object
      properties:
        auth_id:
          type: string
          description: This is an alphanumeric User identifier from your System
        mobile_no:
          type: string
          description: Mobile no of the user
        email:
          type: string
          description: Email of the user
        name:
          type: string
          description: Name of the user
        language_code:
          type: string
          description: Language identifier for user's preferred language based on ISO 639-1
        custom_data:
          type: object
          description: Flat JSON object with additional user information
      required:
      - auth_id
    PutV10UserResponse:
      type: object
      properties:
        auth_id:
          type: string
        mobile_no:
          type: string
        email:
          type: string
        name:
          type: string
    PutV10UserRequest:
      type: object
      properties:
        auth_id:
          type: string
        name:
          type: string
        language_code:
          type: string
        custom_data:
          type: object
          properties:
            <key_1>:
              type: string
            <key_2>:
              type: string
  securitySchemes:
    bearer:
      type: http
      scheme: bearer