Haptik · AsyncAPI Specification

Haptik Webhooks

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AsyncAPI Specification

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generated: '2026-10-13'
method: searched
generator: extract-docs-artifacts.py (local)
source: https://docs.haptik.ai/bot-as-an-api/which-information-is-sent-as-webhook-payload
sources:
- https://docs.haptik.ai/bot-as-an-api/which-information-is-sent-as-webhook-payload
- https://docs.haptik.ai/what-is-a-webhook-how-does-a-webhook-work
- https://docs.haptik.ai/sms-notifications
- https://docs.haptik.ai/notifications-success-measurement
description: Haptik sends webhook events for various conversation actions.
events:
- event: message
  description: Message sent by an agent or a bot.
- event: chat_pinned
  description: A chat has been assigned to an agent.
- event: chat_complete
  description: A chat has been marked as complete by an agent from Smart Agent Chat (deprecated in favor of webhook_conversation_complete).
- event: webhook_conversation_complete
  description: Conversation has been marked complete by an agent or a bot.
- event: webhook_agent_chat_close
  description: The agent has marked the chat as closed from his end.
- event: webhook_conversation_inactivity
  description: The conversation has been inactive for greater than 8 minutes.
- event: webhook_agent_chat_complete
  description: A new event when an agent completes a chat.
- event: webhook_conversation_complete_partial
  description: A new event with 8 min of inactivity.
delivery:
  content_type: application/json
note: The documentation does not specify signature headers, authentication method, or retry behavior for webhook deliveries.
docs: https://docs.haptik.ai/bot-as-an-api/which-information-is-sent-as-webhook-payload

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