Thoughtly
Thoughtly is an AI voice and chat agent platform that helps revenue and support teams contact every lead across every channel — voice, SMS, email, WhatsApp, and iMessage. The product combines a no-code agent designer (decision-tree builder, Vibes AI assistant, Genius knowledge base), a managed telephony layer (purchased numbers, branded calling, BYOC, voice cloning), and a public REST API for programmatically creating contacts, triggering outbound calls, and subscribing to call-completion webhooks. Thoughtly integrates natively with Salesforce, HubSpot, Zoho, GoHighLevel, Keap, Pipedrive, Attio, Calendly, Acuity, Cal.com, Mindbody, Gmail, Slack, Zendesk, Shopify, Zapier, and Make.
1 APIs
16 Features
Voice AIChat AIConversational AIAI AgentsOutbound CallingInbound CallingLead ConversionSMSWhatsAppCRMTelephony
No-code Agent Builder with decision-tree nodes, variables, outcomes, and branching logic
Vibes AI assistant for generating and editing agent workflows from natural language
Genius knowledge base (RAG) for grounding agents in customer documents and data
Voice library plus voice cloning and Bring Your Own Key (BYOK) TTS
Branded calling, Bring Your Own Carrier (BYOC), and phone number purchase/management
Public REST API for agents, contacts, calls, webhooks, and automations
Webhook events NEW_RESPONSE, PHONE_TRANSFER, FOLDER_NEW_RESPONSE, FOLDER_PHONE_TRANSFER, ACTION_FAILED
Webhook-triggered Automations for chaining Agent calls with HTTP, CRM, SMS, and email steps
Omnichannel agents — voice → SMS → email → WhatsApp follow-up cadence
Bulk upload + bulk call workflows with Audiences segmentation
Multilingual agents and call screening bypass
Mid-call SMS and mid-call website lookup actions
Analytics dashboard, audit log, and call history with outcome classification
Workspaces with role-based access and team invites
Native integrations with 25+ tools including Salesforce, HubSpot, Zapier, Make, and Shopify
100 requests per minute API rate limit; subscriber 429s retried once with Retry-After