Thoughtly · Example Payload

Thoughtly New Response Webhook Example

Example payload Thoughtly POSTs to your subscriber URL when a NEW_RESPONSE event fires (a call has completed).

Voice AIChat AIConversational AIAI AgentsOutbound CallingInbound CallingLead ConversionSMSWhatsAppCRMTelephony

Thoughtly New Response Webhook Example is an example object payload from Thoughtly, with 3 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

descriptionheadersbody

Example Payload

{
  "description": "Example payload Thoughtly POSTs to your subscriber URL when a NEW_RESPONSE event fires (a call has completed).",
  "headers": {
    "Content-Type": "application/json",
    "User-Agent": "Thoughtly-Webhook/1.0"
  },
  "body": {
    "event": "NEW_RESPONSE",
    "call": {
      "id": "call_01J0...",
      "interview_id": "agt_01HZ...",
      "contact_id": "cnt_01HXY...",
      "direction": "outbound",
      "status": "success",
      "outcome": "qualified",
      "duration_seconds": 184,
      "recording_url": "https://recordings.thoughtly.com/call_01J0....mp3",
      "started_at": "2026-05-24T15:31:10Z",
      "ended_at": "2026-05-24T15:34:14Z"
    },
    "agent": {
      "id": "agt_01HZ...",
      "title": "Spring Outbound — Tier 1",
      "phone_number": "+14155557788"
    },
    "transcript": [
      {
        "transcript": "Hi, this is Maya from Acme. Is now a good time?",
        "speaker": "ai",
        "createdAt": "2026-05-24T15:31:14Z",
        "step": 1,
        "node_id": "node_intro"
      },
      {
        "transcript": "Yes, what's this about?",
        "speaker": "user",
        "createdAt": "2026-05-24T15:31:18Z"
      },
      {
        "transcript": "You requested a demo of our analytics platform. Quick question — how many seats are you looking for?",
        "speaker": "ai",
        "createdAt": "2026-05-24T15:31:22Z",
        "step": 2,
        "node_id": "node_qualify_seats"
      }
    ],
    "custom_fields": {
      "campaign": "spring-outbound",
      "source": "hubspot",
      "lead_score": "82"
    }
  }
}