ServiceMax

ServiceMax is asset-centric field service management (FSM) software that helps equipment manufacturers and service organizations maximize equipment uptime, optimize technician productivity, and streamline service delivery. Its cloud platform, built natively on the Salesforce platform (ServiceMax Core and Asset 360), spans work order and workflow management, scheduling and dispatch (Service Board), preventive and predictive maintenance, contract and entitlement management, parts and inventory, offline-capable mobile tools (ServiceMax Go), real-time technician collaboration (Zinc), and customer self-service (Engage). Founded in 2007 and acquired by PTC in 2023, ServiceMax integrates with PTC's IoT and PLM portfolio (ThingWorx, Windchill) and exposes its data and workflows through the underlying Salesforce API surface rather than a standalone public developer API.

ServiceMax is profiled on the APIs.io network. Tagged areas include Company, Enterprise Software, Field Service Management, Asset Management, and Salesforce.

ServiceMax’s developer surface includes support and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub
14.8/100 minimal ▬ flat Agent 4/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5
0 APIs
CompanyEnterprise SoftwareField Service ManagementAsset ManagementSalesforceMaintenanceService ManagementMobile WorkforceIoT

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 14.8/100 · minimal
Contract Quality 0.0 / 25
Developer Ergonomics 0.9 / 20
Commercial Clarity 5.8 / 20
Operational Transparency 1.4 / 13
Governance 0.0 / 12
Discoverability 6.8 / 10
Agent readiness — 4/100 · human only
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 15
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 4 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/servicemax: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Servicemax Domain Security

TLSv1.3 · DMARC

SECURITY

Servicemax Vulnerability Disclosure

disclosure policy published

SECURITY

Servicemax Trust Center

trust center published

SECURITY

Resources

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

WellKnown
WellKnown

Access & Security 4

Authentication, authorization, and security posture

TrustCenter
TrustCenter
 Security
Security
 DomainSecurity
DomainSecurity
 VulnerabilityDisclosure
VulnerabilityDisclosure

Operate 1

Status, limits, changes, and where to get help

Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 1

The organization behind the API

Website
Website

Other 1

Properties that don't map to a standard resource type

ProductPage
ProductPage

Source (apis.yml)

apis.yml Raw ↑ 
aid: servicemax
name: ServiceMax
description: ServiceMax is asset-centric field service management (FSM) software that helps equipment manufacturers and service
  organizations maximize equipment uptime, optimize technician productivity, and streamline service delivery. Its cloud platform,
  built natively on the Salesforce platform (ServiceMax Core and Asset 360), spans work order and workflow management, scheduling
  and dispatch (Service Board), preventive and predictive maintenance, contract and entitlement management, parts and inventory,
  offline-capable mobile tools (ServiceMax Go), real-time technician collaboration (Zinc), and customer self-service (Engage).
  Founded in 2007 and acquired by PTC in 2023, ServiceMax integrates with PTC's IoT and PLM portfolio (ThingWorx, Windchill)
  and exposes its data and workflows through the underlying Salesforce API surface rather than a standalone public developer
  API.
url: https://raw.githubusercontent.com/api-evangelist/servicemax/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://ptc-p-001.sitecorecontenthub.cloud/api/public/content/3e1780ab87ea4df98c59075789e76e83?v=ac279162
x-type: company
x-source: vc-portfolio
x-backed-by:
- emergence-capital
- trinity-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Enterprise Software
- Field Service Management
- Asset Management
- Salesforce
- Maintenance
- Service Management
- Mobile Workforce
- IoT
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.servicemax.com
- type: ProductPage
  url: https://www.ptc.com/en/products/servicemax
- type: Support
  url: https://community.servicemax.com/s/
- type: TermsOfService
  url: https://www.ptc.com/en/documents/legal-agreements
- type: PrivacyPolicy
  url: https://www.ptc.com/en/documents/legal-agreements
- type: TrustCenter
  url: https://www.ptc.com/en/about/trust-center/
- type: Security
  url: https://www.ptc.com/en/about/trust-center/
- type: WellKnown
  url: well-known/servicemax-well-known.yml
- type: DomainSecurity
  url: security/servicemax-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/servicemax-vulnerability-disclosure.yml
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 4
  pass: local-v1