ServiceMax

ServiceMax is asset-centric field service management (FSM) software that helps equipment manufacturers and service organizations maximize equipment uptime, optimize technician productivity, and streamline service delivery. Its cloud platform, built natively on the Salesforce platform (ServiceMax Core and Asset 360), spans work order and workflow management, scheduling and dispatch (Service Board), preventive and predictive maintenance, contract and entitlement management, parts and inventory, offline-capable mobile tools (ServiceMax Go), real-time technician collaboration (Zinc), and customer self-service (Engage). Founded in 2007 and acquired by PTC in 2023, ServiceMax integrates with PTC's IoT and PLM portfolio (ThingWorx, Windchill) and exposes its data and workflows through the underlying Salesforce API surface rather than a standalone public developer API.

ServiceMax is profiled on the APIs.io network. Tagged areas include Company, Enterprise Software, Field Service Management, Asset Management, and Salesforce.

ServiceMax’s developer surface includes support, documentation, and 10 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

16.6/100 emerging ▬ flat Agent 11/100 agent aware saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

0 APIs

Company Enterprise Software Field Service Management Asset Management Salesforce Maintenance Service Management Mobile Workforce IoT

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 16.6/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 2.0 / 17

Access Clarity 4.9 / 17

Operational Transparency 1.2 / 11

Contract Governance 0.0 / 10

Discoverability 4.1 / 9

Regulatory Posture 4.6 / 15

Agent readiness — 11/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0

11 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 11.9 — up to +17.6 composite points
Access Clarity scores 28.9 — up to +14.2 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/servicemax/apis.yml: open an issue on github.com/api-evangelist/servicemax to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Field Service, Home Services and Trades	standard	36.6 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Dynamic Client Registration

measured — observed by APIs.io (published)

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Servicemax Domain Security

TLSv1.3 · DMARC

SECURITY

Servicemax Vulnerability Disclosure

disclosure policy published

SECURITY

Servicemax Trust Center

trust center published

SECURITY

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Security

Security

DomainSecurity

DomainSecurity

VulnerabilityDisclosure

VulnerabilityDisclosure

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Website

Website

Other 2

Properties that don't map to a standard resource type

ParentCompany

ParentCompany

ProductPage

ProductPage

Source (apis.yml)

aid: servicemax
name: ServiceMax
description: ServiceMax is asset-centric field service management (FSM) software that helps equipment manufacturers and service
  organizations maximize equipment uptime, optimize technician productivity, and streamline service delivery. Its cloud platform,
  built natively on the Salesforce platform (ServiceMax Core and Asset 360), spans work order and workflow management, scheduling
  and dispatch (Service Board), preventive and predictive maintenance, contract and entitlement management, parts and inventory,
  offline-capable mobile tools (ServiceMax Go), real-time technician collaboration (Zinc), and customer self-service (Engage).
  Founded in 2007 and acquired by PTC in 2023, ServiceMax integrates with PTC's IoT and PLM portfolio (ThingWorx, Windchill)
  and exposes its data and workflows through the underlying Salesforce API surface rather than a standalone public developer
  API.
url: https://raw.githubusercontent.com/api-evangelist/servicemax/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - security
  - url: https://www.servicemax.com
    status: 301
    note: declared website redirects to https://www.ptc.com/en/products/servicemax — a different registrable domain (servicemax.com
      -> ptc.com), possible rename or acquisition (probed 2026-09-03, roadmap#169)
  generated: '2026-11-06'
  method: derived
image: https://ptc-p-001.sitecorecontenthub.cloud/api/public/content/3e1780ab87ea4df98c59075789e76e83?v=ac279162
x-type: company
x-source: vc-portfolio
x-backed-by:
- emergence-capital
- trinity-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-08'
tags:
- Company
- Enterprise Software
- Field Service Management
- Asset Management
- Salesforce
- Maintenance
- Service Management
- Mobile Workforce
- IoT
tags_raw:
- Company
- Enterprise Software
- Field Service Management
- Asset Management
- Salesforce
- Maintenance
- Service Management
- Mobile Workforce
- IoT
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: ParentCompany
  url: https://apis.io/providers/ptc/
  name: PTC
  x-relationship: acquired
  x-evidence: Founded in 2007 and acquired by PTC in 2023, ServiceMax integrates with PTC's IoT and PLM portfolio (ThingWorx,
    Windchill) and exposes its data and workflows through the underlying Salesforce API surface rather than a standalone public
    deve
- type: Website
  url: https://www.servicemax.com
- type: ProductPage
  url: https://www.ptc.com/en/products/servicemax
- type: Support
  url: https://community.servicemax.com/s/
- type: TermsOfService
  url: https://www.ptc.com/en/documents/legal-agreements
- type: PrivacyPolicy
  url: https://www.ptc.com/en/documents/legal-agreements
- type: TrustCenter
  url: https://www.ptc.com/en/about/trust-center/
- type: Security
  url: https://www.ptc.com/en/about/trust-center/
- type: WellKnown
  url: well-known/servicemax-well-known.yml
- type: DomainSecurity
  url: security/servicemax-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/servicemax-vulnerability-disclosure.yml
- type: Documentation
  url: https://www.ptc.com/en/products/servicemax
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 4
  pass: local-v1
x-merged-from:
- service-max

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