Service Max

ServiceMax is a cloud-based field service management (FSM) platform that helps asset-centric and equipment-dependent businesses improve technician productivity, streamline service operations, and maximize equipment uptime. Its product suite spans work order management, scheduling and dispatch, mobile field-technician apps, installed-base and asset management, entitlements and contracts, inventory and parts, and service analytics. Founded in 2007 and an early Mayfield portfolio company, ServiceMax was acquired by GE Digital in 2016, sold to Silver Lake in 2018, and acquired by PTC in early 2023, where it is now offered as PTC ServiceMax. This profile tracks the company within the API Evangelist network; its developer and API surface is folded into PTC.

Service Max is profiled on the APIs.io network. Tagged areas include Company, Field Service Management, Service Management, Asset Management, and Work Order Management.

Service Max’s developer surface includes documentation, support, and 2 more developer resources.

🌐 Visit website 📡 Source on GitHub

9.4/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-28 · rubric v0.5

0 APIs

CompanyField Service ManagementService ManagementAsset ManagementWork Order ManagementEnterprise SoftwareSaaSIoT

Kin Score

Kin Score How this is scored →
scored 2026-07-28 · rubric v0.5

Composite quality — 9.4/100 · minimal

Contract Quality 0.0 / 25

Developer Ergonomics 2.6 / 20

Commercial Clarity 0.0 / 20

Operational Transparency 0.0 / 13

Governance 0.0 / 12

Discoverability 6.8 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 15

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/service-max: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Company 1

The organization behind the API

Website

Website

Source (apis.yml)

aid: service-max
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/service-max.png
name: Service Max
description: ServiceMax is a cloud-based field service management (FSM) platform that helps asset-centric and equipment-dependent
  businesses improve technician productivity, streamline service operations, and maximize equipment uptime. Its product suite
  spans work order management, scheduling and dispatch, mobile field-technician apps, installed-base and asset management,
  entitlements and contracts, inventory and parts, and service analytics. Founded in 2007 and an early Mayfield portfolio
  company, ServiceMax was acquired by GE Digital in 2016, sold to Silver Lake in 2018, and acquired by PTC in early 2023,
  where it is now offered as PTC ServiceMax. This profile tracks the company within the API Evangelist network; its developer
  and API surface is folded into PTC.
url: https://raw.githubusercontent.com/api-evangelist/service-max/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- mayfield
x-tier: stub
x-tier-reason: portfolio-lead
x-acquired-by: PTC
x-acquired-date: 2023-01
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Field Service Management
- Service Management
- Asset Management
- Work Order Management
- Enterprise Software
- SaaS
- IoT
apis: []
common:
- type: DomainSecurity
  url: security/service-max-domain-security.yml
- type: Website
  url: https://www.servicemax.com
- type: Documentation
  url: https://www.ptc.com/en/products/servicemax
- type: Support
  url: https://community.servicemax.com/s/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
x-enrichment:
  date: '2026-07-21'
  status: minimal
  artifacts_added: 1
  pass: local-v1