Route

Route is a post-purchase platform for e-commerce brands that helps merchants own the customer experience after checkout. Its core products are package protection (shipping insurance covering lost, stolen, or damaged orders), AI-driven returns that reduce refunds and returns fraud, and real-time order and package tracking for shoppers. Route serves both merchants and their customers through storefront widgets, a mobile app, and a developer API documented on Stoplight. The company is backed by Craft Ventures.

Route is profiled on the APIs.io network. Tagged areas include Company, Software-as-a-Service, E-Commerce, Shipping, and Package Tracking.

Route’s developer surface includes documentation, API reference, support, pricing, and 5 more developer resources.

🌐 Visit website 📡 Source on GitHub

11.0/100 emerging ▬ flat Agent 0/100 human only saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

0 APIs

Company Software-as-a-Service E-Commerce Shipping Package Tracking Shipping Protection Returns Post-Purchase Logistics

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 11.0/100 · emerging

Contract Quality 0.0 / 25

Developer Ergonomics 5.2 / 20

Access Clarity 0.0 / 20

Operational Transparency 0.0 / 13

Contract Governance 0.0 / 12

Discoverability 5.7 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/route: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Route Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

Pricing

Pricing

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Website

Website

Source (apis.yml)

aid: route
name: Route
description: Route is a post-purchase platform for e-commerce brands that helps merchants own the customer experience after
  checkout. Its core products are package protection (shipping insurance covering lost, stolen, or damaged orders), AI-driven
  returns that reduce refunds and returns fraud, and real-time order and package tracking for shoppers. Route serves both
  merchants and their customers through storefront widgets, a mobile app, and a developer API documented on Stoplight. The
  company is backed by Craft Ventures.
url: https://raw.githubusercontent.com/api-evangelist/route/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- craft-ventures
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://www.route.com/route-og.png
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Software-as-a-Service
- E-Commerce
- Shipping
- Package Tracking
- Shipping Protection
- Returns
- Post-Purchase
- Logistics
tags_raw:
- Company
- SaaS
- E-commerce
- Shipping
- Package Tracking
- Shipping Protection
- Returns
- Post-Purchase
- Logistics
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://route.com
- type: DeveloperPortal
  url: https://docs.route.com
- type: Documentation
  url: https://docs.route.com
- type: APIReference
  url: https://docs.route.com
- type: Support
  url: https://help.route.com
- type: Pricing
  url: https://route.com/pricing
- type: PrivacyPolicy
  url: https://route.com/privacy
- type: LLMsTxt
  url: llms/route-llms.txt
- type: DomainSecurity
  url: security/route-domain-security.yml
x-enrichment:
  date: '2026-07-21'
  status: minimal
  artifacts_added: 2
  pass: local-v1

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