Route

Route is a post-purchase platform for e-commerce brands that helps merchants own the customer experience after checkout. Its core products are package protection (shipping insurance covering lost, stolen, or damaged orders), AI-driven returns that reduce refunds and returns fraud, and real-time order and package tracking for shoppers. Route serves both merchants and their customers through storefront widgets, a mobile app, and a developer API documented on Stoplight. The company is backed by Craft Ventures.

Route is profiled on the APIs.io network. Tagged areas include Company, Software-as-a-Service, E-Commerce, Shipping, and Package Tracking.

Route’s developer surface includes engineering blog, documentation, API reference, support, pricing, and 6 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

14.7/100 emerging ▬ flat Agent 0/100 human only Front door AI 3/6 light Heartbeat 77/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

0 APIs

Company Software-as-a-Service E-Commerce Shipping Package Tracking Shipping Protection Returns Post-Purchase Logistics

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 14.7/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 4.9 / 17

Access Clarity 3.6 / 17

Operational Transparency 0.0 / 11

Contract Governance 0.0 / 10

Discoverability 4.7 / 9

Regulatory Posture 1.5 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey)
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes

13 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Access Clarity scores 21.1 — up to +15.8 composite points
Developer Ergonomics scores 28.6 — up to +14.3 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/route/apis.yml: open an issue on github.com/api-evangelist/route to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
MACH & Headless Commerce	builds-on	51.7	-	-
E-commerce Extension Marketplaces (Adobe Commerce / Magento, Shopware)	builds-on	51.7	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Route Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

Pricing

Pricing

PrivacyPolicy

PrivacyPolicy

Company 3

The organization behind the API

Blog

Blog

BlogRSS

BlogRSS

Website

Website

Source (apis.yml)

aid: route
name: Route
description: Route is a post-purchase platform for e-commerce brands that helps merchants own the customer experience after
  checkout. Its core products are package protection (shipping insurance covering lost, stolen, or damaged orders), AI-driven
  returns that reduce refunds and returns fraud, and real-time order and package tracking for shoppers. Route serves both
  merchants and their customers through storefront widgets, a mobile app, and a developer API documented on Stoplight. The
  company is backed by Craft Ventures.
url: https://raw.githubusercontent.com/api-evangelist/route/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- craft-ventures
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - security
  generated: '2026-11-06'
  method: derived
image: https://www.route.com/route-og.png
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
x-docs-platform: stoplight
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-10-04
tags:
- Company
- Software-as-a-Service
- E-Commerce
- Shipping
- Package Tracking
- Shipping Protection
- Returns
- Post-Purchase
- Logistics
tags_raw:
- Company
- SaaS
- E-commerce
- Shipping
- Package Tracking
- Shipping Protection
- Returns
- Post-Purchase
- Logistics
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- url: https://www.route.com/newsroom
  type: Blog
- url: https://www.route.com/newsroom/feed.xml
  type: BlogRSS
- type: Website
  url: https://route.com
- type: DeveloperPortal
  url: https://docs.route.com
- type: Documentation
  url: https://docs.route.com
- type: APIReference
  url: https://docs.route.com
- type: Support
  url: https://help.route.com
- type: Pricing
  url: https://route.com/pricing
- type: PrivacyPolicy
  url: https://route.com/privacy
- type: LLMsTxt
  url: llms/route-llms.txt
- type: DomainSecurity
  url: security/route-domain-security.yml
x-enrichment:
  date: '2026-07-21'
  status: minimal
  artifacts_added: 2
  pass: local-v1

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