Ovation

aid: ovation
name: Ovation
description: 'Ovation is an AI-first guest experience and feedback platform for restaurants, founded by Zack Oates and voted
  the #1 guest feedback platform in a RestaurantOwner.com survey. It uses a frictionless, SMS-based two-question survey to
  capture real-time guest sentiment on- and off-premise, then applies AI to categorize feedback across 35+ restaurant-specific
  topics, surface operational insights, generate guest-recovery responses, manage online reviews, and run text marketing campaigns.
  Ovation connects to 50+ POS, online ordering, and loyalty systems, including Olo, to source guest interactions. These are
  pre-built partner integrations; Ovation does not publish a public, self-service developer API or API reference. Where integration
  is technical it is inbound and partner-driven: for example, Ovation receives Olo webhook events (OrderPlaced, OrderClosed,
  OrderCancelled, GuestOptIn, UserOptOut, and similar) authenticated with a shared secret, and the connection is configured
  directly through the partner''s customer success and developer teams rather than via a self-serve Ovation API. Integration
  access is arranged directly with the company.'
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Restaurant
- Guest Feedback
- Guest Experience
- Reputation Management
- SMS Marketing
- Analytics
url: https://raw.githubusercontent.com/api-evangelist/ovation/refs/heads/main/apis.yml
created: '2026-06-02'
modified: '2026-06-02'
specificationVersion: '0.19'
apis:
- aid: ovation:rest-api
  name: Ovation Integrations
  description: Ovation captures guest feedback through frictionless integrations with online ordering, POS, loyalty, reservations,
    and digital signage platforms, then routes sentiment data into its guest-recovery, reputation, and analytics workflows.
    Integrations are delivered as pre-built partner connections rather than a documented public API; no public API reference,
    base URL, or self-serve authentication is published. Technical connections are inbound and partner-driven (for example,
    Olo delivers order and guest webhook events to Ovation using a shared-secret key, configured through Olo's customer success
    and developer support), and integration access is arranged directly with Ovation. Online ordering partners include Olo,
    Incentivio, ChowNow, Lunchbox, Flipdish, Bbot, Appfront, Captain AI, Ordering360, OrderB4, and xDine; POS partners include
    Toast, Square, SpotOn, Revel, Auphan, CBS NorthStar, QU Beyond POS, and Crisp; loyalty partners include Paytronix, Punchh,
    Thanx, Como, Spendgo, CityGro by Patch, and Incentivio; with OpenTable (reservations), Glyde (table pay), and Raydiant
    (digital signage).
  humanURL: https://ovationup.com/integrations/
  tags:
  - Integrations
  - Guest Feedback
  - Webhooks
  - Point Of Sale
  - Online Ordering
  - Loyalty
  properties:
  - type: Documentation
    url: https://ovationup.com/integrations/
  - type: Documentation
    title: Onboarding & Integration Guide
    url: https://ovation.gitbook.io/
  - type: Documentation
    title: Olo Integration
    url: https://go.ovationup.com/integration/
common:
- type: Website
  url: https://ovationup.com/
- type: Documentation
  url: https://ovationup.com/integrations/
- type: Documentation
  title: Onboarding & Integration Guide
  url: https://ovation.gitbook.io/
- type: GitHubOrganization
  url: https://github.com/ovationup
- type: Signup
  url: https://ovationup.com/pricing/
- type: Login
  url: https://v2.ovationup.com/login
- type: Pricing
  url: https://ovationup.com/pricing/
- type: Support
  url: https://ovationup.com/contact-us/
- type: Blog
  url: https://ovationup.com/blog/
- type: LinkedIn
  url: https://www.linkedin.com/company/ovationup
- type: X
  url: https://x.com/ovationup
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com