Ovation Olo Webhooks

generated: '2026-08-13'
method: searched
source: https://ovation.gitbook.io/ovation-onboarding/integrations/olo-integration
spec_type: none
description: >-
  Ovation's documented webhook surface. IMPORTANT DIRECTION OF FLOW: Ovation is the
  webhook CONSUMER here, not the publisher. Ovation operates HTTPS receiver endpoints
  (a production endpoint and a sandbox endpoint) and asks Olo to POST guest and order
  events to them; the event names and payload schemas are defined by Olo, not by
  Ovation. This artifact records the event catalog Ovation itself publishes on its own
  docs host as part of its onboarding guide, so an integrator can see exactly which
  events an Ovation connection subscribes to. Ovation publishes no AsyncAPI document
  and no outbound webhook catalog of its own, and none was fabricated here.
role: subscriber
publisher: Olo
publisher_slug: olo
transport: https-webhook
security:
  mechanism: shared-secret
  detail: >-
    Olo issues a Production Shared Secret Key and a Sandbox Shared Secret Key to
    Ovation for the connection. Quoted from the Ovation onboarding guide: "requesting
    to be subscribed to the webhook events, indicating the endpoints the payloads
    should be sent to and requesting the shared secret keys."
  keys_public: false
endpoints:
  - environment: production
    url: null
    note: >-
      Templated as "{{PRODUCTION ENDPOINT}}" in Ovation's published request template.
      The concrete receiver URL is exchanged privately per connection and is not
      published; recorded as null rather than guessed.
  - environment: sandbox
    url: null
    note: Templated as "{{SANDBOX ENDPOINT}}" in the same published template.
onboarding:
  gate: >-
    The restaurant customer must request the integration from their Olo CSM and sign a
    data waiver authorizing Ovation to access the data. Ovation then emails
    developersupport@olo.com to be subscribed to the events. There is no self-service
    path and no public developer portal.
  self_service: false
events:
  - name: OrderPlaced
    category: order
  - name: OrderClosed
    category: order
  - name: OrderCancelled
    category: order
  - name: OrderAdjusted
    category: order
  - name: ScheduledOrderFired
    category: order
  - name: ScheduledOrderFailed
    category: order
  - name: StandingOrderInstantiationFailed
    category: order
  - name: ExternalOrderEvent
    category: order
  - name: DispatchStatusUpdate
    category: fulfillment
  - name: UserSignedUp
    category: guest
  - name: UserUpdated
    category: guest
  - name: GuestOptIn
    category: consent
  - name: UserOptOut
    category: consent
  - name: LocationParticipationChanged
    category: location
event_count: 14
schemas_published: false
schemas_note: >-
  Ovation publishes only the event NAMES. No payload schema, no example body, and no
  AsyncAPI/JSON Schema is published by Ovation for any of these events; the schemas are
  Olo's. Nothing was derived or invented to fill that gap.
related_integrations:
  - partner: Bbot
    source: https://ovation.gitbook.io/ovation-onboarding/integrations/bbot-integration
    mechanism: >-
      Not a webhook. The customer pastes the Ovation `locationID` into Bbot's
      "API Key/ID for Integration" field under Account Settings > Feedback and
      Intelligence. Per-location, configured on Bbot's side.
  - partner: Olo
    landing_page: https://go.ovationup.com/integration/
x-evidence:
  - {url: 'https://ovation.gitbook.io/llms.txt', status: 200, note: docs index that names the Olo Integration page}
  - {url: 'https://ovation.gitbook.io/ovation-onboarding/integrations/olo-integration', status: 200}
  - {url: 'https://ovationup.com/integrations/', status: 200, note: 50+ partner listings, no API or webhook reference}