Orum

aid: orum-com
name: Orum
description: 'Orum is an AI-powered sales calling and performance platform, marketed as "The Calling Performance System for
  Sales Teams" and "the AI-powered Live Conversation Platform to supercharge sales activity, connect teams, and drive more
  revenue." Its products are a parallel Dialer (up to 5 lines on the Launch plan, 10 on Ascend), Salesfloor for virtual co-selling,
  a Coaching and Enablement suite, Orum AI trained on a claimed one billion-plus sales calls, and Scout, a set of AI data
  agents. It positions itself as purpose-built for maximizing live conversations and explicitly distinct from the dialers
  built into CRMs and sales-engagement platforms, integrating instead with Salesforce, HubSpot, Outreach, Salesloft, Gong
  Engage and Apollo. Pricing is two named plans, Launch and Ascend, both contact-sales with a three-seat minimum and no published
  figures, plus a free trial capped at 500 dials; AI Coaching and Webhooks are paid add-ons. Orum publishes NO request API
  — no OpenAPI, no API reference, no developer portal, no SDKs, no CLI, no MCP server, no llms.txt, and api./docs./developers.orum.com
  do not resolve. Its one machine-facing contract is an outbound webhook, and contrary to the first profiling pass it IS publicly
  documented: a help-center article publishes the single `call-disposition-added` event, the `{event, payload, test}` envelope,
  HMAC-SHA256 signature verification over an `x-webhook-signature` header, a 15-second ack timeout, an 8-attempt/30-minute
  exponential-backoff retry policy and three egress IPs. The article is simply unlinked from any directory and reachable only
  from the 2025-04-14 launch blog post. Orum also publishes a dated product-update feed, a status page, a trust portal, a
  responsible-disclosure policy, Auth0-backed SSO (SAML/OIDC/OAuth 2.0), a Chrome extension, and SOC 2 Type 2 plus ISO 27001:2022,
  27017:2015, 27018:2019 and 27701:2019 attestations.'
url: https://raw.githubusercontent.com/api-evangelist/orum-com/refs/heads/main/apis.yml
x-type: company
x-source: conversation:graph8
x-tier: stub
x-tier-reason: conversation-lead
x-disambiguation: Slugged `orum-com` for orum.com, the AI sales dialer. NOT to be confused with `all/orum`, which is orum.io
  — an unrelated payments-infrastructure company (FedNow/RTP/ACH money movement and bank-account verification). Two different
  companies, near-identical names, same product-adjacent buyer. `all/orum` keeps its bare slug because it is already referenced
  by four published paper bundles and ~25k generated pages; per the domain-slug convention the TLD is appended only where
  needed to disambiguate, which is here.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: sales-led
  trial: true
  try_now: false
  public: false
  label: Contact sales, 3-seat minimum, 500-dial free trial
  confidence: high
  source:
  - https://www.orum.com/pricing
  generated: '2026-08-04'
  method: searched
specificationVersion: '0.23'
created: '2026-08-04'
modified: '2026-08-13'
image: https://cdn.sanity.io/images/w0eqmudi/production/2b821b473a58f9c3510eb28647c02e861d32727c-2000x1050.heif
tags:
- Company
- Artificial Intelligence
- Sales
- Sales Engagement
- Sales Dialer
- Outbound Sales
- Sales Coaching
- Conversation Intelligence
- Telephony
- Revenue Operations
- Webhook
- Parallel Dialing
- Sales Automation
tags_raw:
- Company
- AI
- Sales
- Sales Engagement
- Sales Dialer
- Outbound Sales
- Sales Coaching
- Conversation Intelligence
- Telephony
- Revenue Operations
- Webhooks
- Parallel Dialing
- Sales Automation
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: TrustCenter
  url: security/orum-com-trust-center.yml
- type: DomainSecurity
  url: security/orum-com-domain-security.yml
- type: Webhooks
  url: asyncapi/orum-com-webhooks.yml
- type: Authentication
  url: authentication/orum-com-authentication.yml
- type: Conventions
  url: conventions/orum-com-conventions.yml
- type: ChangeLog
  url: changelog/orum-com-changelog.yml
- type: ChangeLog
  url: https://www.orum.com/product-updates
- type: Lifecycle
  url: lifecycle/orum-com-lifecycle.yml
- type: VulnerabilityDisclosure
  url: security/orum-com-vulnerability-disclosure.yml
- type: Conformance
  url: conformance/orum-com-conformance.yml
- type: Plans
  url: plans/orum-com-plans-pricing.yml
- type: RateLimits
  url: rate-limits/orum-com-rate-limits.yml
- type: Sandbox
  url: sandbox/orum-com-sandbox.yml
- type: Packages
  url: packages/orum-com-packages.yml
- type: Components
  url: components/orum-com-components.yml
- type: LLMsTxt
  url: llms/orum-com-llms.txt
- type: GitHubOrganization
  url: https://github.com/orumhq
- type: Documentation
  url: https://support.orum.com/en-US/orum/directories
- type: GettingStarted
  url: https://support.orum.com/en-US/orum/directories/4XGqC47h
- type: Website
  url: https://www.orum.com/
- type: Pricing
  url: https://www.orum.com/pricing
- type: Support
  url: https://support.orum.com/en-US/orum
- type: Blog
  url: https://www.orum.com/blog
- type: StatusPage
  url: https://status.orum.com
- type: TrustCenter
  url: https://trust.orum.com
- type: Compliance
  url: https://www.orum.com/platform/security
- type: Security
  url: https://www.orum.com/responsible_disclosure
- type: TermsOfService
  url: https://www.orum.com/terms
- type: PrivacyPolicy
  url: https://www.orum.com/privacy
- type: DataProcessingAddendum
  url: https://www.orum.com/data_processing_addendum
- type: TechnicalAndOrganizationalMeasures
  url: https://www.orum.com/platform/security/technical-and-organizational-measures
- type: Integrations
  url: https://www.orum.com/platform/integrations
- type: Partners
  url: https://www.orum.com/partners
- type: CaseStudies
  url: https://www.orum.com/customer-stories
- type: Reports
  url: https://www.orum.com/reports-and-guides
- type: Podcast
  url: https://www.orum.com/podcasts
- type: Demo
  url: https://www.orum.com/request-demo
- type: About
  url: https://www.orum.com/about
- type: Careers
  url: https://www.orum.com/careers
x-evidence:
  harvested: '2026-08-04'
  request: Surfaced by the graph8 / Thomas Cornelius call 2026-08-04, where Orum was named as a power-dialer competitor. Catalog
    held only orum.io under the `orum` slug, so the dialer was entirely absent.
  probes:
  - https://www.orum.com/ -> HTTP 200 (orum.com redirects to www)
  - https://orum.com/llms.txt -> HTTP 404
  - https://orum.com/openapi.json -> HTTP 404
  - https://orum.com/.well-known/api-catalog -> HTTP 404
  - https://orum.com/mcp -> HTTP 404
  - https://orum.com/developers -> HTTP 404
  - https://orum.com/api -> HTTP 404
  - https://docs.orum.com -> DNS does not resolve (curl 000)
  - https://developers.orum.com -> DNS does not resolve (curl 000)
  - https://api.orum.com/openapi.json -> DNS does not resolve (curl 000)
  - https://app.orum.com -> DNS does not resolve (curl 000)
  - https://status.orum.com -> HTTP 200, components Dialer / Salesfloor / Analytics / Coaching suite, third-party Vonage Voice
    API + HubSpot API
  - https://trust.orum.com -> HTTP 200
  - https://support.orum.com/en-US/orum -> HTTP 200, help center only, no API articles found
  - https://www.orum.com/pricing -> HTTP 200, Launch + Ascend, contact-sales, 3-seat minimum
  - https://www.orum.com/platform/security -> HTTP 200, SOC 2 Type 2 + ISO 27001/27017/27018/27701
  - https://www.orum.com/{blog,about,careers,terms,privacy,responsible_disclosure} -> HTTP 200
  - https://www.orum.com/{data_processing_addendum,partners,customer-stories} -> HTTP 200
  - https://www.orum.com/{podcasts,reports-and-guides,platform/integrations} -> HTTP 200
  - https://github.com/orumcom -> HTTP 404 (no GitHub org found)
  - https://www.orum.com/software_and_services_agreement -> HTTP 404 (linked in footer, dead)
  - https://www.orum.com/oauth -> HTTP 404 (linked in nav as "Sign in", dead to a plain GET)
  findings:
    no_public_api: 'No request API. No OpenAPI at any conventional path on any host, no docs/developers/api host in DNS, no
      GraphQL, no MCP server, no A2A agent card, no SDKs, no CLI, no llms.txt, no .well-known/api-catalog. `apis: []` is deliberate
      and correct — nothing was scaffolded or generated for this provider.'
    webhooks_undocumented: 'SUPERSEDED 2026-08-13 — this finding was wrong. Orum DOES publish a webhook reference at https://support.orum.com/en-US/orum/article/ART-463-webhooks
      (HTTP 200, no credentials required): one event `call-disposition-added`, a `{event, payload, test}` envelope, the 13
      documented call properties, HMAC-SHA256 base64 signing in `x-webhook-signature` formatted `t={timestamp},s={sig}` over
      `{timestamp}.{body}`, a 2xx-before-processing contract with a ~15s timeout, 8 retries over 30 minutes with exponential
      backoff and jitter, no historical replay, and three egress IPs. Captured in asyncapi/orum-com-webhooks.yml. The first
      pass missed it because the article is absent from all eight help-center directories and from the site sitemap''s own
      nav — the ONLY public path to it is the 2025-04-14 launch blog post, and the un-localised URL that post links to (support.orum.com/orum/article/ART-463-webhooks)
      returns a Vercel 502. The reference exists; its discoverability is the actual defect.'
    github_org_found: CORRECTS the 2026-08-04 probe of github.com/orumcom (404, "no GitHub org found"). The org is github.com/orumhq
      — name "Orum", blog https://orum.com/, email support@orum.com, created 2018-09-23, 4 public repos. Three are forks of
      third-party VoIP tooling (SIP.js, hepipe.js, purview); the fourth, sundial_api, is a ~100-line fastify mock server on
      localhost:4830 that is a hiring-exercise fixture, NOT a product API, and nothing was derived from it.
    chrome_extension_found: A first-party Chrome/Edge extension is published on the Chrome Web Store (id mgldaplfkpdgnojhbmllomokgeabokdd,
      publisher "Orum", developer email publisher@orum.com, host permissions *://*.orum.com/*), v0.1.1, updated 2026-02-25,
      ~6,000 users. It is the only versioned first-party distribution Orum ships. It is NOT an SDK, so no SDKs pointer was
      emitted.
    security_txt_belongs_to_atlassian: status.orum.com/.well-known/security.txt returns HTTP 200, but the document is Atlassian's
      — signed by security@atlassian.com with Canonical https://www.atlassian.com/.well-known/security.txt — because status.orum.com
      is Atlassian Statuspage infrastructure. Orum serves no security.txt of its own on any host it controls, so no WellKnown
      and no SecurityTxt pointer was emitted. Publishing one at www.orum.com pointing at the existing /responsible_disclosure
      page and security@orum.com is the cheapest remaining fix.
    no_idempotency: Orum retries webhook delivery up to 8 times over 30 minutes on any non-2xx or timeout, but publishes no
      idempotency key, no delivery id in the payload, and no de-duplication guidance. Duplicate delivery is expected and the
      consumer has nothing to de-duplicate on. No Idempotency pointer was emitted, because there is no idempotency contract.
    two_broken_footer_links: /software_and_services_agreement (footer, legal) and /oauth (nav, "Sign in") both 404 to a plain
      GET. Worth telling them if the relationship ever warrants it.
    competitive_claim_corrected: The graph8 call characterized Orum as "about $250 per seat, a year contract and a minimum
      of 10 seats." Orum's published pricing page shows no dollar figure, a 3-seat minimum, and a 500-dial free trial. Thomas's
      competitive framing does not match what Orum publishes.
x-enrichment:
  date: '2026-08-13'
  status: enriched
  artifacts_added: 16
  pass: local-v1