Customer Alliance

Customer Alliance provides stress‑free review management software for hotels and hospitality groups. Their platform centralises guest reviews from multiple travel platforms, offers customizable guest surveys, AI‑powered sentiment analysis, and detailed reporting to help hotels improve service and revenue. The solution supports multi‑property portfolios, enabling benchmarking across locations and roles such as general managers and revenue managers.

Customer Alliance publishes 10 API contracts indexed on the APIs.io network, including Analytics API, Guests API, Identity API, and 7 more. Tagged areas include Company, Hospitality, Review Management, SaaS, and Hotels.

The Customer Alliance catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 1 Spectral governance ruleset.

Customer Alliance’s developer surface includes authentication, getting-started guide, API reference, pricing, and 22 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

45.4/100 developing Agent 44/100 agent ready Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →

1 published contract 1 Agent Skills

Company Hospitality Review ManagementSaaSHotels

Kin Score

Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0

Composite quality — 45.4/100 · developing

Contract Quality 14.2 / 21

Developer Ergonomics 5.6 / 17

Access Clarity 8.9 / 17

Operational Transparency 1.5 / 11

Contract Governance 2.2 / 10

Discoverability 5.5 / 9

Regulatory Posture 3.1 / 15

Agent readiness — 44/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 0 / 5

Distinct Operations 3 / 3

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Documented Reversibility +6 pts — a reversal operation in the contract, graded up when a window is documented too

5 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Developer Ergonomics scores 32.7 — up to +13.5 composite points
Operational Transparency scores 13.2 — up to +11.3 composite points
Access Clarity scores 52.6 — up to +9.5 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/customer-alliance/apis.yml: open an issue on github.com/api-evangelist/customer-alliance to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 10

Individual APIs this provider publishes, each with its own machine-readable definition.

Customer Alliance API

Review management, surveys & feedback for hospitality API.

Customer Alliance Analytics API

Score and rating aggregates.

Customer Alliance Guests API

Push guests into a property (write-only; grants no read of guest data).

Customer Alliance Identity API

Who the key is.

Customer Alliance Insights API

AI recommendations, mentions and topics.

Customer Alliance Nodes API

Hierarchy discovery, and the property attributes that group your properties.

Customer Alliance Reviews API

Collected reviews and owner replies, and pushing reviews in from other platforms.

Customer Alliance Surveys API

Surveys, responses and answers (PII-free), and pushing responses in from other survey tools.

Customer Alliance Webhook events API

The signed events Customer Alliance POSTs to your endpoints.

Customer Alliance Webhooks API

Manage outbound webhook endpoints and inspect deliveries. Account-scoped: these endpoints ignore the key's node binding (unlike the read endpoints).

Scroll for all 10

Agent Skills 1

Packaged agent skills for driving this provider's APIs from an AI assistant.

customer-alliance-survey-workflow

AGENT SKILL

Pricing Plans 1

Published pricing tiers and plan structures.

Customer Alliance Plans Pricing

4 plans

PLANS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Customer Alliance Webhooks

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Customer Alliance Context

37 classes · 109 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Customer Alliance API Rules

17 rules · 13 errors 2 warnings 2 info

SPECTRAL

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Customer Alliance Openapi Overlay

0 actions · update

UNRECORDED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Customer Alliance Authentication

1 scheme

SECURITY

Customer Alliance Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Customer Alliance Agentic Access

22 operations · 7 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Documentation 1

Reference material describing how the API behaves

APIReference

APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgentSkill

LLMsTxt

WellKnown

Design & Contract 8

Pagination, idempotency, versioning, errors, and events

Spectral

JSONLD

Vocabulary

Webhooks

DataModel

Conventions

ErrorCatalog

Conformance

Scroll for all 8

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Contact

Contact

Commercial 3

Pricing, plans, and the legal terms of use

Plans

Plans

PrivacyPolicy

PrivacyPolicy

Pricing

Pricing

Company 3

The organization behind the API

Newsroom

Newsroom

Website

Website

AboutUs

AboutUs

Other 2

Properties that don't map to a standard resource type

Hosts

Hosts

Vendors

Vendors

Source (apis.yml)

aid: customer-alliance
name: Customer Alliance
description: Customer Alliance provides stress‑free review management software for hotels and hospitality groups. Their platform
  centralises guest reviews from multiple travel platforms, offers customizable guest surveys, AI‑powered sentiment analysis,
  and detailed reporting to help hotels improve service and revenue. The solution supports multi‑property portfolios, enabling
  benchmarking across locations and roles such as general managers and revenue managers.
url: https://raw.githubusercontent.com/api-evangelist/customer-alliance/refs/heads/main/apis.yml
x-type: company
x-source: harvest:new-submission
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-27 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-27'
modified: '2026-10-27'
tags:
- Company
- Hospitality
- Review Management
- SaaS
- Hotels
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: AgenticAccess
  url: agentic-access/customer-alliance-agentic-access.yml
- type: Plans
  url: plans/customer-alliance-plans-pricing.yml
- type: Spectral
  url: rules/customer-alliance-rules.yml
- type: JSONLD
  url: json-ld/customer-alliance-context.jsonld
- type: Vocabulary
  url: vocabulary/customer-alliance-vocabulary.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Webhooks
  url: asyncapi/customer-alliance-webhooks.yml
- type: DataModel
  url: data-model/customer-alliance-data-model.yml
- type: Conventions
  url: conventions/customer-alliance-conventions.yml
- type: Authentication
  url: authentication/customer-alliance-authentication.yml
- type: ErrorCatalog
  url: errors/customer-alliance-problem-types.yml
- type: Conformance
  url: conformance/customer-alliance-conformance.yml
- type: LLMsTxt
  url: llms/customer-alliance-llms.txt
- type: WellKnown
  url: well-known/customer-alliance-well-known.yml
- type: Hosts
  url: hosts/customer-alliance-hosts.yml
- type: Vendors
  url: vendors/customer-alliance-vendors.yml
- type: PrivacyPolicy
  url: https://app.customer-alliance.com/privacy
- type: Newsroom
  url: https://www.customer-alliance.com/en/news
- type: GettingStarted
  url: https://docs.customer-alliance.com/getting-started
- type: APIReference
  url: https://docs.customer-alliance.com/
- type: GitHubOrganization
  url: https://github.com/customer-alliance
- type: DomainSecurity
  url: security/customer-alliance-domain-security.yml
- type: Website
  url: https://customer-alliance.com/
- type: AboutUs
  url: https://www.customer-alliance.com/en/about-us
- type: Pricing
  url: https://www.customer-alliance.com/en/pricing-and-packaging
- type: Contact
  url: https://www.customer-alliance.com/en/contact-us
apis:
- name: Customer Alliance API
  description: Review management, surveys & feedback for hospitality API.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  properties: []
  aid: customer-alliance:customer-alliance-api
- aid: customer-alliance:customer-alliance-analytics-api
  name: Customer Alliance Analytics API
  description: Score and rating aggregates.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-analytics-api-openapi.yml
- aid: customer-alliance:customer-alliance-guests-api
  name: Customer Alliance Guests API
  description: Push guests into a property (write-only; grants no read of guest data).
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Guests
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-guests-api-openapi.yml
- aid: customer-alliance:customer-alliance-identity-api
  name: Customer Alliance Identity API
  description: Who the key is.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Identity
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-identity-api-openapi.yml
- aid: customer-alliance:customer-alliance-insights-api
  name: Customer Alliance Insights API
  description: AI recommendations, mentions and topics.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Insights
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-insights-api-openapi.yml
- aid: customer-alliance:customer-alliance-nodes-api
  name: Customer Alliance Nodes API
  description: Hierarchy discovery, and the property attributes that group your properties.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Nodes
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-nodes-api-openapi.yml
- aid: customer-alliance:customer-alliance-reviews-api
  name: Customer Alliance Reviews API
  description: Collected reviews and owner replies, and pushing reviews in from other platforms.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Reviews
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-reviews-api-openapi.yml
- aid: customer-alliance:customer-alliance-surveys-api
  name: Customer Alliance Surveys API
  description: Surveys, responses and answers (PII-free), and pushing responses in from other survey tools.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Surveys
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-surveys-api-openapi.yml
- aid: customer-alliance:customer-alliance-webhook-events-api
  name: Customer Alliance Webhook events API
  description: The signed events Customer Alliance POSTs to your endpoints.
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Webhook events
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-webhook-events-api-openapi.yml
- aid: customer-alliance:customer-alliance-webhooks-api
  name: Customer Alliance Webhooks API
  description: 'Manage outbound webhook endpoints and inspect deliveries. Account-scoped: these endpoints ignore the key''s
    node binding (unlike the read endpoints).'
  humanURL: https://docs.customer-alliance.com/
  baseURL: https://app.customer-alliance.com/api/v4
  tags:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/customer-alliance-webhooks-api-openapi.yml
x-submission-probe: 301 https://www.customer-alliance.com/, 2026-10-26
x-coverage:
  state: gated
  reason: partner-login
  method: derived
  generated: '2026-10-27'
  generator: derive-coverage.py (pre-flight evidence)
  detail: the company serves an API surface but requires credentials before any description of it can be read
  evidence:
  - url: https://app.customer-alliance.com/mcp
    status: 401
  - url: https://customer-alliance.com/
    status: 200
x-enrichment:
  date: '2026-10-27'
  status: enriched
  artifacts_added: 28
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

Customer Alliance API — frequently asked questions

Does Customer Alliance have an API?

Yes. APIs.io lists 10 APIs from Customer Alliance, including Customer Alliance API, Customer Alliance Analytics API and Customer Alliance Guests API, and 7 more.

Is there an OpenAPI specification for the Customer Alliance API?

Yes. APIs.io indexes 9 OpenAPI specifications for Customer Alliance, each linked for download from this page.

How do I authenticate with the Customer Alliance API?

Customer Alliance documents its authentication (1 scheme). The details are profiled on APIs.io as Customer Alliance Authentication.

How much does the Customer Alliance API cost?

APIs.io lists 4 pricing plans for Customer Alliance, with each plan's price, limits and inclusions under Pricing Plans on this page.

Is the Customer Alliance API ready for AI agents?

Customer Alliance has a Kin Score of 45.4 out of 100 (developing) and an Agent Readiness score of 44.0 (agent-ready), scored by API Evangelist on 2026-10-31.

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