Zaapi

Zaapi is an all-in-one conversational AI and chat-commerce platform built for Southeast Asia's micro, small, and medium-sized e-commerce sellers. Founded in 2021 by Wilfried Buiron and launched in Thailand, Zaapi unifies customer conversations from Facebook, Instagram, LINE, WhatsApp, TikTok Shop, Shopee, Lazada, email, and a seller's own website into a single shared inbox, then layers AI agents, automations, broadcast campaigns, and analytics on top to turn those channels into revenue. It is backed by Partech, Global Founders Capital, and Flourish Ventures. As of this profile Zaapi exposes no public developer API, OpenAPI specification, SDK, or developer portal; webhook connectivity was signalled on the product roadmap but is not yet published.

Zaapi is profiled on the APIs.io network. Tagged areas include Company, Applicative Saas, Conversational AI, Chat Commerce, and Customer Communication.

Zaapi’s developer surface includes pricing, engineering blog, signup flow, and 5 more developer resources.

🌐 Visit website 📡 Source on GitHub

15.4/100 emerging ▬ flat Agent 0/100 human only saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

0 APIs

Company Applicative Saas Conversational AIChat CommerceCustomer Communication E-Commerce Omnichannel Messaging Southeast Asia SME

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 15.4/100 · emerging

Contract Quality 0.0 / 25

Developer Ergonomics 1.4 / 20

Access Clarity 8.9 / 20

Operational Transparency 0.0 / 13

Contract Governance 0.0 / 12

Discoverability 5.0 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/zaapi: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Resources

Get Started 2

Portal, sign-up, and the first successful call

SignUp

SignUp

Login

Operate 1

Status, limits, changes, and where to get help

HelpCenter

HelpCenter

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: zaapi
name: Zaapi
description: Zaapi is an all-in-one conversational AI and chat-commerce platform built for Southeast Asia's micro, small,
  and medium-sized e-commerce sellers. Founded in 2021 by Wilfried Buiron and launched in Thailand, Zaapi unifies customer
  conversations from Facebook, Instagram, LINE, WhatsApp, TikTok Shop, Shopee, Lazada, email, and a seller's own website into
  a single shared inbox, then layers AI agents, automations, broadcast campaigns, and analytics on top to turn those channels
  into revenue. It is backed by Partech, Global Founders Capital, and Flourish Ventures. As of this profile Zaapi exposes
  no public developer API, OpenAPI specification, SDK, or developer portal; webhook connectivity was signalled on the product
  roadmap but is not yet published.
url: https://raw.githubusercontent.com/api-evangelist/zaapi/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://cdn.prod.website-files.com/641814af0ec494592ec981d5/6808a3131f4cb51289af07e1_Logo-Zaapi-Primary-1.91_1.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- partech
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Applicative Saas
- Conversational AI
- Chat Commerce
- Customer Communication
- E-Commerce
- Omnichannel Messaging
- Southeast Asia
- SME
tags_raw:
- Company
- Applicative Saas
- Conversational AI
- Chat Commerce
- Customer Communication
- E-commerce
- Omnichannel Messaging
- Southeast Asia
- SME
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.zaapi.com/
- type: Pricing
  url: https://www.zaapi.com/pricing
- type: Blog
  url: https://www.zaapi.com/blog
- type: HelpCenter
  url: https://help.zaapi.com/
- type: SignUp
  url: https://app.zaapi.com/register
- type: Login
  url: https://app.zaapi.com/login
- type: TermsOfService
  url: https://www.zaapi.com/terms-of-use
- type: PrivacyPolicy
  url: https://www.zaapi.com/privacy-policy
x-enrichment:
  date: '2026-07-21'
  status: minimal
  artifacts_added: 0
  pass: local-v1

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