ITSM

IT Service Management (ITSM) refers to the entirety of activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.

ITSM is profiled on the APIs.io network. Tagged areas include IT Service Management, ITIL, ITSM, and Service Desk.

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5.5/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5

0 APIs

IT Service ManagementITILITSMService Desk

Kin Score

Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5

Composite quality — 5.5/100 · minimal

Contract Quality 0.0 / 25

Developer Ergonomics 0.0 / 20

Commercial Clarity 0.0 / 20

Operational Transparency 0.0 / 13

Governance 0.0 / 12

Discoverability 5.5 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 15

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/itsm: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Source (apis.yml)

aid: itsm
name: ITSM
description: IT Service Management (ITSM) refers to the entirety of activities directed by policies, organized and structured
  in processes and supporting procedures that are performed by an organization or part of an organization to plan, deliver,
  operate and control IT services offered to customers.
type: Index
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/itsm.png
tags:
- IT Service Management
- ITIL
- ITSM
- Service Desk
url: https://raw.githubusercontent.com/api-evangelist/itsm/refs/heads/main/apis.yml
created: '2025-01-01'
modified: '2026-04-28'
specificationVersion: '0.19'
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com