Topic · concept
ITSM
IT Service Management (ITSM) refers to the entirety of activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.
5 related providers on APIs.io
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Providers working in ITSM
Providers whose own tags share at least two of this topic's tags, most shared first.
| Provider | About | Rating | APIs |
|---|---|---|---|
| Harmony | Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI expert for IT, HR, finance, procurement, and legal service requests inside Slack and Microsoft Teams. Its AI agents autonomously r… | developing | 1 |
| Motadata | Motadata (Mindarray Systems) is a global IT software company running two AI-native platforms on a shared deep-learning foundation: ObserveOps, a unified observability and AIOps platform that brings metrics, logs, traces, flows and topology… | thin | 2 |
| SysAid | SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets, assets, workflows, problem and change management, self-service portals, and automation. The platform combines a generative AI s… | thin | 1 |
| ST Labs | ST Labs (Standard Template Labs, stlabs.com) is an AI-native IT service management platform that turns historical ticket data, knowledge bases, and enterprise integrations into instant resolutions, automated workflows, and a living graph o… | emerging | 0 |
| atSpoke | atSpoke was a modern workplace service desk / internal helpdesk SaaS (formerly askSpoke) that let teams triage and resolve employee support requests across HR, IT, and operations. It was a portfolio company of Accel and was acquired by Okt… | minimal | 0 |
A term in the Reliability area.
Tags
ITSMITILService Desk