Wazo
Wazo Call Centre Agent API (wazo-agentd)

Call-centre agent state API. Logs agents in and out of queues by agent id, agent number or extension, pauses and unpauses them, relogs all agents, and reports per-agent and tenant-wide agent status.
Documentation GitHub OpenAPI
OpenAPI Specification

swagger: '2.0'
info:
  title: wazo-agentd
  description: Agent service
  version: '1.0'
  license:
    name: GPL v3
    url: http://www.gnu.org/licenses/gpl.txt
  contact:
    name: Wazo Dev Team
    url: https://wazo-platform.org/
    email: dev@wazo.community
  x-logo:
    url: https://wazo-platform.org/images/logo-black.svg
    backgroundColor: '#FAFAFA'
    altText: Wazo Logo
x-xivo-name: agentd
x-xivo-port: 9493
schemes:
- http
securityDefinitions:
  wazo_auth_token:
    type: apiKey
    name: X-Auth-Token
    in: header
security:
- wazo_auth_token: []
basePath: /1.0
consumes:
- application/json
produces:
- application/json
definitions:
  Error:
    title: Error
    properties:
      error:
        type: string
        description: Error identifier
  StatusSummary:
    type: object
    properties:
      bus_consumer:
        $ref: '#/definitions/ComponentWithStatus'
      service_token:
        $ref: '#/definitions/ComponentWithStatus'
  ComponentWithStatus:
    type: object
    properties:
      status:
        $ref: '#/definitions/StatusValue'
  StatusValue:
    type: string
    enum:
    - fail
    - ok
  AgentStatus:
    title: Agent status
    properties:
      id:
        type: integer
        format: int32
        description: Agent's ID
      tenant_uuid:
        type: string
        format: uuid
        description: Tenant's UUID
      origin_uuid:
        type: string
        format: uuid
        description: Wazo's UUID
      number:
        type: string
        description: Agent's number
      logged:
        type: boolean
        description: True if the agent is logged, else false
      paused:
        type: boolean
        description: True if the agent is paused, else false
      paused_reason:
        type: string
        description: The reason of the agent pause
      extension:
        type: string
        description: The extension on which the agent is logged, or null if the agent is not logged
      context:
        type: string
        description: The context on which the agent is logged, or null if the agent is not logged
      state_interface:
        type: string
        description: The interface (e.g. SIP/alice) to determine if the agent is in use or not
      queues:
        type: array
        description: The agent status for each queue
        items:
          $ref: '#/definitions/AgentQueueStatus'
  AgentQueueStatus:
    properties:
      id:
        type: integer
        description: Queue's ID
      name:
        type: string
        description: Queue's name
      display_name:
        type: string
        description: Queue's display name
      logged:
        type: boolean
        description: True if the agent is logged on this queue, else false
      paused:
        type: boolean
        description: True if the agent is paused on this queue, else false
      paused_reason:
        type: string
        description: The reason of the agent pause
  LoginInfo:
    title: Login information
    properties:
      extension:
        type: string
        description: Extension
      context:
        type: string
        description: Context
      endpoint:
        type: string
        description: Name of the endpoint, in the format `interface/name` e.g `PJSIP/alice`. Must be a valid endpoint for
          the extension and context.
  UserAgentLoginInfo:
    title: Login information
    properties:
      line_id:
        type: integer
        description: ID of the line where the agent should be logged
  Queue:
    title: Queue
    properties:
      queue_id:
        type: integer
        description: Queue's ID
  AgentPauseReason:
    title: Pause reason information
    properties:
      reason:
        type: string
        description: Pause Reason
paths:
  /agents/by-id/{agent_id}:
    get:
      summary: Get agent status.
      description: '**Required ACL:** `agentd.agents.by-id.{agent_id}.read`'
      operationId: get_agent_by_id
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentID'
      responses:
        '200':
          description: The agent status
          schema:
            $ref: '#/definitions/AgentStatus'
        '404':
          description: Agent does not exist
          schema:
            $ref: '#/definitions/Error'
  /agents/by-number/{agent_number}:
    get:
      summary: Get agent status.
      description: '**Required ACL:** `agentd.agents.by-number.{agent_number}.read`'
      operationId: get_agent_by_number
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentNumber'
      responses:
        '200':
          description: The agent status
          schema:
            $ref: '#/definitions/AgentStatus'
        '404':
          description: Agent does not exist
          schema:
            $ref: '#/definitions/Error'
  /agents/by-id/{agent_id}/login:
    post:
      summary: Log an agent.
      description: '**Required ACL:** `agentd.agents.by-id.{agent_id}.login.create`'
      operationId: login_agent_by_id
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentID'
      - name: body
        in: body
        description: The extension and context on which to log the agent
        required: true
        schema:
          $ref: '#/definitions/LoginInfo'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The context and extension are not in the same tenant as the agent
          schema:
            $ref: '#/definitions/Error'
        '404':
          description: Agent, extension, context or endpoint does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is already logged or another agent is already logged on this extension and context
          schema:
            $ref: '#/definitions/Error'
  /agents/by-number/{agent_number}/login:
    post:
      summary: Log an agent.
      description: '**Required ACL:** `agentd.agents.by-number.{agent_number}.login.create`'
      operationId: login_agent_by_number
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentNumber'
      - name: body
        in: body
        description: The extension and context on which to log the agent
        required: true
        schema:
          $ref: '#/definitions/LoginInfo'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The context and extension are not in the same tenant as the agent
          schema:
            $ref: '#/definitions/Error'
        '404':
          description: Agent, extension, context or endpoint does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is already logged or another agent is already logged on this extension and context
          schema:
            $ref: '#/definitions/Error'
  /users/me/agents:
    get:
      summary: Get agent status of the user holding the authentication token.
      description: '**Required ACL:** `agentd.users.me.agents.read`'
      operationId: get_user_agent
      tags:
      - agents
      - users
      parameters:
      - $ref: '#/parameters/tenantuuid'
      responses:
        '200':
          description: The agent status
          schema:
            $ref: '#/definitions/AgentStatus'
        '404':
          description: Agent does not exist
          schema:
            $ref: '#/definitions/Error'
  /users/me/agents/login:
    post:
      summary: Log the agent of the user holding the authentication token
      description: '**Required ACL:** `agentd.users.me.agents.login.create`'
      operationId: login_user_agent
      tags:
      - agents
      - users
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - name: body
        in: body
        description: The line on which to log the agent
        required: true
        schema:
          $ref: '#/definitions/UserAgentLoginInfo'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The user does not own the line; or the token has no user; or wrong tenant; or the user has no agent
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is already logged or another agent is already logged on this line
          schema:
            $ref: '#/definitions/Error'
  /agents/by-id/{agent_id}/logoff:
    post:
      summary: Logoff an agent.
      description: '**Required ACL:** `agentd.agents.by-id.{agent_id}.logoff.create`'
      operationId: logoff_agent_by_id
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentID'
      responses:
        '204':
          description: The operation was performed successfully
        '409':
          description: Agent does not exist or is not logged
          schema:
            $ref: '#/definitions/Error'
  /agents/by-number/{agent_number}/logoff:
    post:
      summary: Logoff an agent.
      description: '**Required ACL:** `agentd.agents.by-number.{agent_number}.logoff.create`'
      operationId: logoff_agent_by_number
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentNumber'
      responses:
        '204':
          description: The operation was performed successfully
        '409':
          description: Agent does not exist or is not logged
          schema:
            $ref: '#/definitions/Error'
  /users/me/agents/logoff:
    post:
      summary: Logoff the agent of the user holding the authentication token
      description: '**Required ACL:** `agentd.users.me.agents.logoff.create`'
      operationId: logoff_user_agent
      tags:
      - agents
      - users
      parameters:
      - $ref: '#/parameters/tenantuuid'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The token has no user; or wrong tenant; or the user has no agent
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is already logged or another agent is already logged on this line
          schema:
            $ref: '#/definitions/Error'
  /agents/by-number/{agent_number}/pause:
    post:
      summary: Pause an agent.
      description: '**Required ACL:** `agentd.agents.by-number.{agent_number}.pause.create`'
      operationId: pause_agent_by_number
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentNumber'
      - name: body
        in: body
        description: The reason for pausing the agent
        required: false
        schema:
          $ref: '#/definitions/AgentPauseReason'
      responses:
        '204':
          description: The operation was performed successfully
        '404':
          description: Agent does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is not logged
          schema:
            $ref: '#/definitions/Error'
  /users/me/agents/pause:
    post:
      summary: Pause the agent of the user holding the authentication token
      description: '**Required ACL:** `agentd.users.me.agents.pause.create`'
      operationId: pause_user_agent
      tags:
      - agents
      - users
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - name: body
        in: body
        description: The reason for pausing the agent
        required: false
        schema:
          $ref: '#/definitions/AgentPauseReason'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The token has no user; or wrong tenant; or the user has no agent
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is already logged or another agent is already logged on this line
          schema:
            $ref: '#/definitions/Error'
  /agents/by-number/{agent_number}/unpause:
    post:
      summary: Unpause an agent.
      description: '**Required ACL:** `agentd.agents.by-number.{agent_number}.unpause.create`'
      operationId: unpause_agent_by_number
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentNumber'
      responses:
        '204':
          description: The operation was performed successfully
        '404':
          description: Agent does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is not logged
          schema:
            $ref: '#/definitions/Error'
  /users/me/agents/unpause:
    post:
      summary: Unpause the agent of the user holding the authentication token
      description: '**Required ACL:** `agentd.users.me.agents.unpause.create`'
      operationId: unpause_user_agent
      tags:
      - agents
      - users
      parameters:
      - $ref: '#/parameters/tenantuuid'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The token has no user; or wrong tenant; or the user has no agent
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is already logged or another agent is already logged on this line
          schema:
            $ref: '#/definitions/Error'
  /agents/by-id/{agent_id}/add:
    post:
      summary: Add agent to a queue.
      description: '**Required ACL:** `agentd.agents.by-id.{agent_id}.add.create`'
      operationId: add_agent_by_id
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentID'
      - name: body
        in: body
        description: The queue to add the agent to
        required: true
        schema:
          $ref: '#/definitions/Queue'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The agent and the queue are not in the same tenant
          schema:
            $ref: '#/definitions/Error'
        '404':
          description: Agent or queue does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is already a member of the queue
          schema:
            $ref: '#/definitions/Error'
  /agents/by-id/{agent_id}/remove:
    post:
      summary: Remove agent from a queue.
      description: '**Required ACL:** `agentd.agents.by-id.{agent_id}.remove.create`'
      operationId: remove_agent_by_id
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentID'
      - name: body
        in: body
        description: The queue to remove the agent from
        required: true
        schema:
          $ref: '#/definitions/Queue'
      responses:
        '204':
          description: The operation was performed successfully
        '404':
          description: Agent or queue does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is not a member of the queue
          schema:
            $ref: '#/definitions/Error'
  /agents/{agent_id}/queues/{queue_id}/login:
    put:
      summary: Login agent to queue
      description: '**Required ACL:** `agentd.agents.{agent_id}.queues.{queue_id}.login.update`'
      operationId: login_agent_to_queue
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentID'
      - $ref: '#/parameters/QueueID'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The agent and the queue are not in the same tenant
          schema:
            $ref: '#/definitions/Error'
        '404':
          description: Agent or queue does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is not logged
          schema:
            $ref: '#/definitions/Error'
  /users/me/agents/queues/{queue_id}/login:
    put:
      summary: Login user agent to queue
      description: '**Required ACL:** `agentd.users.me.agents.queues.{queue_id}.login.update`'
      operationId: user_agent_login_to_queue
      tags:
      - agents
      - users
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/QueueID'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The token has no user; or wrong tenant; or the user has no agent
          schema:
            $ref: '#/definitions/Error'
        '404':
          description: Agent or queue does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is not logged
          schema:
            $ref: '#/definitions/Error'
  /agents/{agent_id}/queues/{queue_id}/logoff:
    put:
      summary: Logoff agent from queue
      description: '**Required ACL:** `agentd.agents.{agent_id}.queues.{queue_id}.logoff.update`'
      operationId: logoff_agent_from_queue
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/AgentID'
      - $ref: '#/parameters/QueueID'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The agent and the queue are not in the same tenant
          schema:
            $ref: '#/definitions/Error'
        '404':
          description: Agent or queue does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is not logged
          schema:
            $ref: '#/definitions/Error'
  /users/me/agents/queues/{queue_id}/logoff:
    put:
      summary: Logoff user agent from queue
      description: '**Required ACL:** `agentd.users.me.agents.queues.{queue_id}.logoff.update`'
      operationId: user_agent_logoff_from_queue
      tags:
      - agents
      - users
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/QueueID'
      responses:
        '204':
          description: The operation was performed successfully
        '400':
          description: The token has no user; or wrong tenant; or the user has no agent
          schema:
            $ref: '#/definitions/Error'
        '404':
          description: Agent or queue does not exist
          schema:
            $ref: '#/definitions/Error'
        '409':
          description: Agent is not logged
          schema:
            $ref: '#/definitions/Error'
  /agents:
    get:
      summary: Get the status of all agents.
      description: '**Required ACL:** `agentd.agents.read`'
      operationId: get_agents
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - $ref: '#/parameters/recurse'
      responses:
        '200':
          description: A list of agent status
          schema:
            $ref: '#/definitions/AgentStatus'
  /agents/logoff:
    post:
      summary: Logoff all agents.
      description: '**Required ACL:** `agentd.agents.logoff.create`'
      operationId: logoff_agents
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      responses:
        '204':
          description: The operation was performed succesfully
  /agents/relog:
    post:
      summary: Relog all agents.
      description: '**Required ACL:** `agentd.agents.relog.create`


        Relog all agents which are currently logged.'
      operationId: relog_agents
      tags:
      - agents
      parameters:
      - $ref: '#/parameters/tenantuuid'
      - name: all_queues
        in: query
        type: boolean
        description: If true, relog each agent into all of its assigned queues, restoring membership for queues from which
          the agent was previously logged off individually.
        default: false
        required: false
      responses:
        '204':
          description: The operation was performed succesfully
  /status:
    get:
      summary: Get the status of wazo-agentd.
      description: '**Required ACL:** `agentd.status.read`'
      operationId: get_status
      tags:
      - status
      responses:
        '200':
          description: The internal status of wazo-agentd
          schema:
            $ref: '#/definitions/StatusSummary'
parameters:
  AgentID:
    name: agent_id
    in: path
    type: integer
    required: true
    description: Agent's ID
  QueueID:
    name: queue_id
    in: path
    type: integer
    required: true
    description: Queue's ID
  recurse:
    name: recurse
    in: query
    type: boolean
    description: Should the query include sub-tenants
    default: false
    required: false
  tenantuuid:
    name: Wazo-Tenant
    type: string
    in: header
    description: The tenant's UUID, defining the ownership of a given resource.
    required: false
  AgentNumber:
    name: agent_number
    in: path
    description: Agent's number
    required: true
    type: string
x-apievangelist-source:
  harvested_from: https://github.com/wazo-platform/wazo-agentd
  assembly: base plugin api.yml deep-merged with all plugin api.yml fragments, reproducing what the running service serves
    at /api/agentd/1.0/api/api.yml (see wazo_agentd/plugins/api/http.py — xivo.chain_map.ChainMap)
  spec_version: Swagger 2.0 (as published by Wazo)
  harvested: '2026-08-17'
Wazo Call Centre Agent API (wazo-agentd)

Documentation

Specifications

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OpenAPI Specification
