Lithium Technologies Webhooks

generated: '2026-07-19'
method: searched
source: https://developer.khoros.com/khoroscaredevdocs/docs/khoros-care-integration-overview
spec_type: Webhooks
notes: >-
  Khoros publishes no AsyncAPI document. It does document a real event surface on two products —
  the Khoros Care Automation Framework (event-driven callbacks to a customer-hosted endpoint) and the
  Khoros Marketing Notification API (typed platform events). The event catalogue below records only
  the event families named in the public docs; individual payload schemas are behind the developer
  login and are deliberately not reconstructed here.
surfaces:
- name: Khoros Care Automation Framework
  api: Khoros Care APIs
  description: >-
    Event-based platform that listens to back-end Khoros Care events and calls a customer-hosted
    endpoint, which may respond with actions to perform on the conversation.
  docs: https://developer.khoros.com/khoroscaredevdocs/docs/khoros-care-integration-overview
  authentication: Bearer token (90-day, refreshable) created by a permissioned user with Basic Auth
  events:
  - name: acknowledgment
    description: Health-check events used to monitor the availability of the customer endpoint.
  - name: process
    description: >-
      Events on which the integration may perform actions — responding, prioritizing, tagging and
      routing the conversation.
  - name: request-status
    description: Optional monitoring of the status of a submitted request.
- name: Khoros Marketing Notification API
  api: Khoros Marketing Conversations API
  description: >-
    Notification events emitted by the Khoros Marketing platform, grouped by type in the developer
    reference.
  docs: https://developer.khoros.com/khorosmarketingdevdocs/reference
  event_types:
  - authentication
  - bots
  - errors
  - labels
  - messages
  - rules
- name: Khoros Flow Socket API
  api: Khoros Flow APIs
  description: >-
    WebSocket (WSS) messaging channel for custom chat clients — request a socket endpoint, open the
    connection, then send and receive messages with keepalive.
  docs: https://developer.khoros.com/khoros-flow/reference/getting-started-flow-socket
  transport: websocket
asyncapi_document: none published