Sendcloud Events API

openapi: 3.2.0
info:
  title: Event Subscriptions Events API
  version: 3.0.0
  description: '**BETA** - The Event Subscriptions API allows you to subscribe to parcel events and have them delivered to external endpoints such as webhooks or Klaviyo.


    This API uses a two-part model:

    - **Connections** define _where_ events are delivered (e.g., a webhook URL or a Klaviyo account).

    - **Subscriptions** define _which_ events are routed to a connection.


    All resources are scoped to the authenticated user''s organization.'
  contact:
    name: Sendcloud API Support
    email: contact@sendcloud.com
  license:
    name: Apache 2.0
    url: https://www.apache.org/licenses/LICENSE-2.0.html
servers:
- url: https://panel.sendcloud.sc/api/v3
  description: Sendcloud Production
tags:
- name: Events
paths: {}
webhooks:
  ParcelEventCreated:
    post:
      operationId: sc-public-v3-event-subscriptions-parcel_event_created
      summary: Parcel event created
      description: 'Delivered to your connection endpoint when a parcel tracking event occurs (e.g., a status change such as shipped, delivered, or returned).


        Subscribe to this event type using `parcels.event.created` when creating a subscription.'
      x-mint:
        href: /api/v3/event-subscriptions/parcel-event-created
      tags:
      - Events
      security: []
      requestBody:
        description: Event data delivered to your endpoint
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ParcelEventCreatedPayload'
            examples:
              InTransit:
                summary: Parcel in transit
                value:
                  event_type: parcels.event.created
                  data:
                    parcel:
                      parcel_id: 12345678
                      tracking_number: 3SYZXG132912330
                      carrier_code: dpd
                      announced_at: '2026-01-15T10:00:00Z'
                    event:
                      event_type: carrier
                      timestamp: '2026-01-15T10:30:00Z'
                      phase: in_transit
                      exception: none
                      status_type: success
                      sub_status: none
                      description: Parcel is on its way
                      end_of_tracking: false
                      is_offered: false
                      is_carrier_responsible: null
                      is_returned: false
                      location_details:
                        city: Eindhoven
                        country: NL
                        house_number: null
                        postal_code: null
                        street: null
                        service_point_id: null
                        depot: null
                      extra_data: null
              Delivered:
                summary: Parcel delivered
                value:
                  event_type: parcels.event.created
                  data:
                    parcel:
                      parcel_id: 12345678
                      tracking_number: 3SYZXG132912330
                      carrier_code: dpd
                      announced_at: '2026-01-15T10:00:00Z'
                    event:
                      event_type: carrier
                      timestamp: '2026-01-16T14:22:00Z'
                      phase: delivered
                      exception: none
                      status_type: success
                      sub_status: none
                      description: Parcel has been delivered
                      end_of_tracking: true
                      is_offered: true
                      is_carrier_responsible: null
                      is_returned: false
                      location_details: null
                      extra_data: null
      responses:
        '200':
          description: Return a 2xx status to acknowledge receipt of the event.
components:
  schemas:
    WebhookEventData:
      type: object
      description: Parcel tracking event data.
      required:
      - event_type
      - timestamp
      - phase
      - exception
      - status_type
      - sub_status
      properties:
        event_type:
          $ref: '#/components/schemas/parcel-event-type'
        timestamp:
          type: string
          format: date-time
          description: ISO 8601 timestamp of when the event occurred.
          example: '2026-01-15T10:30:00Z'
        phase:
          $ref: '#/components/schemas/parcel-event-phase'
        exception:
          $ref: '#/components/schemas/parcel-event-exception'
        status_type:
          $ref: '#/components/schemas/parcel-event-status-type'
        sub_status:
          $ref: '#/components/schemas/parcel-event-sub-status'
        description:
          type:
          - string
          - 'null'
          description: Human-readable carrier description of the event.
          example: Parcel is on its way
        end_of_tracking:
          type:
          - boolean
          - 'null'
          description: True when there will be no further tracking updates.
          example: false
        is_offered:
          type:
          - boolean
          - 'null'
          description: True when the parcel was offered for delivery.
          example: false
        is_carrier_responsible:
          type:
          - boolean
          - 'null'
          description: True when the carrier is responsible for the event.
          example: null
        is_returned:
          type:
          - boolean
          - 'null'
          description: True when this event belongs to a return shipment.
          example: false
        location_details:
          oneOf:
          - $ref: '#/components/schemas/WebhookLocationData'
          - type: 'null'
          description: Location where the event occurred, if available.
        extra_data:
          type:
          - object
          - 'null'
          description: Additional carrier-specific data. Structure varies per carrier.
          example: null
    parcel-event-exception:
      type: string
      title: Parcel Event Exception
      description: Exception on the current phase, or `none` when on the expected path.
      enum:
      - address_error
      - announcement_failed
      - cancellation_failed
      - cancelled
      - cancelled_upstream
      - cancelling
      - cancelling_upstream
      - changed
      - claim
      - claimable
      - customer_rejected
      - customer_support
      - customs_issue
      - damaged
      - delay_unknown
      - delivery_delay
      - dropoff_expiration
      - handover_delay
      - hold
      - missing
      - none
      - non_conformity
      - off_radar
      - pup_expiration
      - refused
      - relabelled
      - returned_sender
      - sorting_delay
      - unknown
      example: none
    parcel-event-type:
      type: string
      title: Parcel Event Type
      description: Classification of the event source.
      enum:
      - carrier
      - internal
      - calculated
      - claim
      example: carrier
    ParcelEventCreatedPayload:
      type: object
      description: Event payload delivered to your endpoint when a parcel tracking event occurs.
      required:
      - event_type
      - data
      properties:
        event_type:
          type: string
          description: The event type identifier.
          example: parcels.event.created
          enum:
          - parcels.event.created
        data:
          type: object
          description: The event payload.
          required:
          - parcel
          - event
          properties:
            parcel:
              $ref: '#/components/schemas/WebhookParcelData'
            event:
              $ref: '#/components/schemas/WebhookEventData'
    parcel-event-phase:
      type: string
      title: Parcel Event Phase
      description: Current delivery phase.
      enum:
      - accepted
      - announced
      - announcing
      - attempted
      - cancelled
      - customs
      - delivered
      - delivery_forced
      - dropped
      - in_delivery
      - in_transit
      - labelled
      - none
      - no_label
      - pup
      - ready_to_send
      - sorted
      - unknown
      example: in_transit
    WebhookLocationData:
      type: object
      description: Location details associated with a carrier event.
      properties:
        city:
          type:
          - string
          - 'null'
          description: City where the event occurred.
          example: Eindhoven
        country:
          type:
          - string
          - 'null'
          description: ISO 3166-1 alpha-2 country code.
          example: NL
        house_number:
          type:
          - string
          - 'null'
          description: Street house number.
          example: '10'
        postal_code:
          type:
          - string
          - 'null'
          description: Postal / zip code.
          example: 5611 EM
        street:
          type:
          - string
          - 'null'
          description: Street name.
          example: Stadhuisplein
        service_point_id:
          type:
          - integer
          - 'null'
          description: Service point identifier, if applicable.
          example: null
        depot:
          type:
          - string
          - 'null'
          description: Carrier depot name, if applicable.
          example: null
    WebhookParcelData:
      type: object
      description: Parcel identifiers included in event deliveries.
      required:
      - parcel_id
      - carrier_code
      properties:
        parcel_id:
          type: integer
          description: Sendcloud parcel identifier.
          example: 12345678
        tracking_number:
          type:
          - string
          - 'null'
          description: Carrier-issued tracking number.
          example: 3SYZXG132912330
        carrier_code:
          type: string
          description: Short carrier code (e.g. `dpd`, `dhl`, `postnl`).
          example: dpd
        announced_at:
          type:
          - string
          - 'null'
          format: date-time
          description: ISO 8601 timestamp of when the carrier was announced for this parcel.
          example: '2026-01-15T10:00:00Z'
    parcel-event-status-type:
      type: string
      title: Parcel Event Status Type
      description: Severity of the event.
      enum:
      - error
      - success
      - warning
      example: success
    parcel-event-sub-status:
      type: string
      title: Parcel Event Sub Status
      description: Additional granularity within the phase/exception combination.
      enum:
      - accepted
      - additional_information
      - carrier
      - company_closed
      - connection_missed
      - content
      - cut_off
      - damaged
      - delay
      - delivery_change
      - disposed
      - documents
      - duplicate
      - expired
      - high_volume
      - inaccessible
      - incorrect_information
      - in_progress
      - late
      - locker
      - mailbox
      - max_measure
      - max_weight
      - mechanical
      - misrouted
      - missort
      - neighbour
      - none
      - not_home
      - not_ordered
      - one
      - packaging
      - parcel_found
      - partly
      - passed
      - payment
      - postal_box
      - prohibited_item
      - pup
      - pup_closed
      - receiver
      - rejected
      - requested
      - resolved
      - safeplace
      - sender
      - shop
      - signature
      - three
      - traffic
      - two
      - undeliverable
      - unknown
      - unknown_receiver
      - updated
      - weather_conditions
      example: none
  securitySchemes:
    HTTPBasicAuth:
      type: http
      description: Basic Authentication using API key and secrets is currently the main authentication mechanism.
      scheme: basic
    OAuth2ClientCreds:
      type: oauth2
      description: OAuth2 is a standardized protocol for authorization that allows users to share their private resources stored on one site with another site without having to provide their credentials. OAuth2 Client Credentials Grant workflow. This workflow is typically used for server-to-server interactions that require authorization to access specific resources.
      flows:
        clientCredentials:
          tokenUrl: https://account.sendcloud.com/oauth2/token/
          scopes:
            api: Default OAuth scope required to access Sendcloud API.