Moov

Moov Disputes API

Manage card payment disputes including evidence submission, acceptance, and lifecycle tracking for chargeback resolution.

GitHub OpenAPI

Operations 11

GET /accounts/{accountID}/disputes List disputes #
GET /accounts/{accountID}/disputes/{disputeID} Retrieve a dispute #
POST /accounts/{accountID}/disputes/{disputeID}/accept Accept a dispute #
POST /accounts/{accountID}/disputes/{disputeID}/evidence-file Upload evidence file #
POST /accounts/{accountID}/disputes/{disputeID}/evidence-text Upload evidence text #
POST /accounts/{accountID}/disputes/{disputeID}/evidence/submit Submit dispute evidence #
GET /accounts/{accountID}/disputes/{disputeID}/evidence List dispute evidence. #
GET /accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID} Retrieve dispute evidence. #
PATCH /accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID} Update dispute evidence. #
DELETE /accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID} Delete dispute evidence. #
GET /accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID}/data Retrieve dispute evidence data. #

Documentation

📖
Documentation
https://docs.moov.io/api/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/moov/refs/heads/main/openapi/moov-disputes-api-openapi.yml
⚙
AsyncAPI
https://raw.githubusercontent.com/api-evangelist/moov/refs/heads/main/asyncapi/moov-webhooks-asyncapi.yml

Schemas & Data

📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/moov/refs/heads/main/json-schema/moov-account-schema.json
📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/moov/refs/heads/main/json-schema/moov-transfer-schema.json

Other Resources

🔗
JSONLD
https://raw.githubusercontent.com/api-evangelist/moov/refs/heads/main/json-ld/moov-context.jsonld

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OpenAPI Specification

moov-disputes-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Moov Disputes API
  termsOfService: https://moov.io/legal/platform-agreement/
  version: '1.0'
  description: 'Operations tagged Disputes across 2 of this provider''s published API definitions: moov-api-openapi.yml, moov-openapi.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://api.moov.io
  description: Production Server
security:
- bearerAuth: []
tags:
- name: Disputes
  description: Manage card payment disputes including evidence submission, acceptance, and lifecycle tracking for chargeback resolution.
paths:
  /accounts/{accountID}/disputes:
    get:
      operationId: listDisputes
      summary: List disputes
      description: Retrieve all card payment disputes for a Moov account, including their status, disputed amount, and reason codes.
      tags:
      - Disputes
      parameters:
      - $ref: '#/components/parameters/AccountIDParam'
      - $ref: '#/components/parameters/CountParam'
      - $ref: '#/components/parameters/SkipParam'
      responses:
        '200':
          description: Disputes returned successfully.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Dispute'
        '401':
          $ref: '#/components/responses/Unauthorized'
    parameters:
    - $ref: '#/components/parameters/accountID'
    servers:
    - url: https://api.moov.io
      description: Production Server
  /accounts/{accountID}/disputes/{disputeID}:
    get:
      operationId: getDispute
      summary: Retrieve a dispute
      description: Fetch the full details of a specific card dispute, including reason codes, amounts, deadlines for evidence submission, and current status.
      tags:
      - Disputes
      parameters:
      - $ref: '#/components/parameters/AccountIDParam'
      - $ref: '#/components/parameters/DisputeIDParam'
      responses:
        '200':
          description: Dispute details returned successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Dispute'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    servers:
    - url: https://api.moov.io
      description: Production Server
  /accounts/{accountID}/disputes/{disputeID}/accept:
    post:
      operationId: acceptDispute
      summary: Accept a dispute
      description: Accept a card dispute without contesting it. Use this when the dispute is valid and you wish to return the funds to the cardholder without going through the evidence submission process.
      tags:
      - Disputes
      parameters:
      - $ref: '#/components/parameters/AccountIDParam'
      - $ref: '#/components/parameters/DisputeIDParam'
      responses:
        '200':
          description: Dispute accepted.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Dispute'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    servers:
    - url: https://api.moov.io
      description: Production Server
  /accounts/{accountID}/disputes/{disputeID}/evidence-file:
    post:
      operationId: uploadDisputeEvidenceFile
      summary: Upload evidence file
      description: Upload a file as evidence for contesting a card dispute. Accepted file types include images and PDFs of receipts, correspondence, and other relevant documentation.
      tags:
      - Disputes
      parameters:
      - $ref: '#/components/parameters/AccountIDParam'
      - $ref: '#/components/parameters/DisputeIDParam'
      requestBody:
        required: true
        content:
          multipart/form-data:
            schema:
              type: object
              properties:
                file:
                  type: string
                  format: binary
                  description: The evidence file to upload.
                evidenceType:
                  type: string
                  description: Classification of the evidence type.
      responses:
        '200':
          description: Evidence file uploaded successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeEvidence'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    servers:
    - url: https://api.moov.io
      description: Production Server
  /accounts/{accountID}/disputes/{disputeID}/evidence-text:
    post:
      operationId: uploadDisputeEvidenceText
      summary: Upload evidence text
      description: Submit a text-based statement as evidence when contesting a card dispute. Use this for written explanations that supplement file-based evidence.
      tags:
      - Disputes
      parameters:
      - $ref: '#/components/parameters/AccountIDParam'
      - $ref: '#/components/parameters/DisputeIDParam'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/DisputeEvidenceText'
      responses:
        '200':
          description: Evidence text uploaded successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeEvidence'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    servers:
    - url: https://api.moov.io
      description: Production Server
  /accounts/{accountID}/disputes/{disputeID}/evidence/submit:
    post:
      operationId: submitDisputeEvidence
      summary: Submit dispute evidence
      description: Finalize and submit all uploaded evidence for a dispute to the card network for review. Once submitted, no additional evidence can be added.
      tags:
      - Disputes
      parameters:
      - $ref: '#/components/parameters/AccountIDParam'
      - $ref: '#/components/parameters/DisputeIDParam'
      responses:
        '200':
          description: Evidence submitted for dispute review.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Dispute'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    servers:
    - url: https://api.moov.io
      description: Production Server
  /accounts/{accountID}/disputes/{disputeID}/evidence:
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    get:
      operationId: listDisputeEvidence
      tags:
      - Disputes
      summary: List dispute evidence.
      responses:
        '200':
          description: A list of evidence.
    servers:
    - url: https://api.moov.io
      description: Moov production
  /accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID}:
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    - $ref: '#/components/parameters/evidenceID'
    get:
      operationId: getDisputeEvidence
      tags:
      - Disputes
      summary: Retrieve dispute evidence.
      responses:
        '200':
          description: The evidence.
    patch:
      operationId: updateDisputeEvidence
      tags:
      - Disputes
      summary: Update dispute evidence.
      responses:
        '200':
          description: The updated evidence.
    delete:
      operationId: deleteDisputeEvidence
      tags:
      - Disputes
      summary: Delete dispute evidence.
      responses:
        '204':
          description: Evidence deleted.
    servers:
    - url: https://api.moov.io
      description: Moov production
  /accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID}/data:
    parameters:
    - $ref: '#/components/parameters/accountID'
    - $ref: '#/components/parameters/disputeID'
    - $ref: '#/components/parameters/evidenceID'
    get:
      operationId: getDisputeEvidenceData
      tags:
      - Disputes
      summary: Retrieve dispute evidence data.
      responses:
        '200':
          description: The evidence file data.
    servers:
    - url: https://api.moov.io
      description: Moov production
components:
  responses:
    BadRequest:
      description: The request was malformed or contained invalid parameters.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication failed. Ensure a valid Bearer token is provided with the required scopes for this operation.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  parameters:
    CountParam:
      name: count
      in: query
      description: Maximum number of results to return per page.
      schema:
        type: integer
        minimum: 1
        maximum: 100
        default: 20
    DisputeIDParam:
      name: disputeID
      in: path
      required: true
      description: Unique identifier for the dispute.
      schema:
        type: string
        format: uuid
    AccountIDParam:
      name: accountID
      in: path
      required: true
      description: Unique identifier for the Moov account.
      schema:
        type: string
        format: uuid
    SkipParam:
      name: skip
      in: query
      description: Number of results to skip for pagination.
      schema:
        type: integer
        minimum: 0
        default: 0
    accountID:
      name: accountID
      in: path
      required: true
      schema:
        type: string
        format: uuid
      description: The Moov account identifier.
    evidenceID:
      name: evidenceID
      in: path
      required: true
      schema:
        type: string
        format: uuid
    disputeID:
      name: disputeID
      in: path
      required: true
      schema:
        type: string
        format: uuid
  schemas:
    DisputeEvidenceText:
      type: object
      description: Request body for submitting text-based dispute evidence.
      required:
      - text
      - evidenceType
      properties:
        text:
          type: string
          description: The written statement or explanation for contesting the dispute.
        evidenceType:
          type: string
          description: Classification of the text evidence.
          enum:
          - customer-communication
          - refund-policy
          - service-documentation
          - other
    Amount:
      type: object
      description: A monetary amount with currency denomination.
      properties:
        currency:
          type: string
          description: ISO 4217 three-letter currency code.
          default: USD
          minLength: 3
          maxLength: 3
        value:
          type: integer
          description: Amount in the smallest currency unit (e.g., cents for USD).
          minimum: 0
    Dispute:
      type: object
      description: A card payment dispute (chargeback) initiated by a cardholder through their card issuer. Disputes require evidence submission or acceptance.
      properties:
        disputeID:
          type: string
          format: uuid
          description: Unique identifier for the dispute.
        transferID:
          type: string
          format: uuid
          description: The transfer associated with this dispute.
        phase:
          type: string
          description: Current phase of the dispute lifecycle.
          enum:
          - new
          - pre-arbitration
          - arbitration
          - won
          - lost
        status:
          type: string
          description: Current status of the dispute.
          enum:
          - new
          - responded
          - under-review
          - waiting-for-customer
          - closed
        amount:
          $ref: '#/components/schemas/Amount'
        reason:
          type: string
          description: Card network reason code for the dispute.
        networkReasonCode:
          type: string
          description: Specific reason code from the card network.
        respondBy:
          type: string
          format: date-time
          description: ISO 8601 deadline for submitting evidence to contest the dispute.
        createdOn:
          type: string
          format: date-time
          description: ISO 8601 timestamp when the dispute was created.
        updatedOn:
          type: string
          format: date-time
          description: ISO 8601 timestamp when the dispute was last updated.
    DisputeEvidence:
      type: object
      description: A piece of evidence submitted in response to a card dispute.
      properties:
        evidenceID:
          type: string
          format: uuid
          description: Unique identifier for the evidence item.
        disputeID:
          type: string
          format: uuid
          description: The dispute this evidence is associated with.
        evidenceType:
          type: string
          description: Classification of the evidence type.
          enum:
          - customer-communication
          - customer-signature
          - receipt
          - refund-policy
          - service-documentation
          - shipping-documentation
          - shipping-tracking
          - other
        text:
          type: string
          description: Text content for text-based evidence submissions.
        createdOn:
          type: string
          format: date-time
          description: ISO 8601 timestamp when the evidence was submitted.
    Error:
      type: object
      description: Standard error response returned by the Moov API.
      properties:
        error:
          type: string
          description: Human-readable description of the error.
        code:
          type: string
          description: Machine-readable error code.
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth2 bearer token obtained from the /oauth2/token endpoint. Include in the Authorization header as "Bearer {token}".
x-refined-from:
- moov-api-openapi.yml
- moov-openapi.yml