JD.com (Jingdong)

JD Open Platform Customer Service API

Customer service (客服) APIs integrate with JD's IM and service workflows — letting merchants pull customer inquiries, route to internal agents, and post agent responses through JD's messaging channel.

GitHub

Documentation

📖
Documentation
https://open.jd.com/home/home#/doc/api?apiCateId=32

API entry from apis.yml

apis.yml Raw ↑ 
aid: jd-com:jos-customer
name: JD Open Platform Customer Service API
description: 'Customer service (客服) APIs integrate with JD''s IM and

  service workflows — letting merchants pull customer

  inquiries, route to internal agents, and post agent

  responses through JD''s messaging channel.

  '
humanURL: https://open.jd.com/home/home#/doc/api?apiCateId=32
baseURL: https://api.jd.com
tags:
- Customer Service
- Messaging
- Support
properties:
- type: Documentation
  url: https://open.jd.com/home/home#/doc/api?apiCateId=32