Help Scout Webhooks API
Subscribe to Help Scout events (convo.created, convo.assigned, convo.tag, customer.created, rating.received) for downstream automation. Webhooks include HMAC signatures for verification.
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OpenAPI Specification
openapi: 3.2.0
info:
title: Help Scout Mailbox Webhooks API
description: Minimal OpenAPI description for Help Scout's Mailbox API v2 covering core resources for conversations, threads, customers, mailboxes, users, teams, tags, workflows, and webhooks. Generated from public documentation; verify before production use.
version: '2.0'
contact:
name: Help Scout Developer Documentation
url: https://developer.helpscout.com/mailbox-api/
x-generated-from: https://developer.helpscout.com/mailbox-api/
x-generated-by: claude-crawl-2026-05-08
servers:
- url: https://api.helpscout.net/v2
description: Help Scout Mailbox API production
security:
- oauth2: []
tags:
- name: Webhooks
paths:
/webhooks:
get:
operationId: listWebhooks
summary: List webhooks
tags:
- Webhooks
responses:
'200':
description: Successful response
content:
application/json:
schema:
type: object
post:
operationId: createWebhook
summary: Create webhook
tags:
- Webhooks
requestBody:
required: true
content:
application/json:
schema:
$ref: '#/components/schemas/Webhook'
responses:
'201':
description: Created
components:
schemas:
Webhook:
type: object
properties:
url:
type: string
events:
type: array
items:
type: string
secret:
type: string
securitySchemes:
oauth2:
type: oauth2
flows:
clientCredentials:
tokenUrl: https://api.helpscout.net/v2/oauth2/token
scopes: {}