Gladly

Gladly Webhooks

Event-driven push channel that delivers Gladly platform events (conversation created/updated/closed, message created, task created/updated/closed, customer created/updated, agent state changes) to a brand-supplied HTTPS endpoint. Managed through the Webhooks REST endpoints. Includes retry policy and logging.

Documentation GitHub

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API entry from apis.yml

aid: gladly:gladly-webhooks
name: Gladly Webhooks
tags:
- Customer Service
- Webhook
- Event
tags_raw:
- Customer Service
- Webhooks
- Events
humanURL: https://developer.gladly.com/rest/
properties:
- url: https://developer.gladly.com/rest/
  type: Documentation
- url: https://github.com/gladly/webhook-examples
  type: SampleSource
- url: json-schema/gladly-webhook-schema.json
  type: JSONSchema
- url: examples/gladly-webhook-create-example.json
  type: Examples
description: Event-driven push channel that delivers Gladly platform events (conversation created/updated/closed,
  message created, task created/updated/closed, customer created/updated, agent state changes) to a brand-supplied
  HTTPS endpoint. Managed through the Webhooks REST endpoints. Includes retry policy and logging.