Gladly

Gladly Lookup API

Brand-hosted "Lookup" endpoint that Gladly calls outbound to enrich a conversation with first-party customer data. Lets brands keep system-of-record customer data in their own services while presenting a unified profile inside the Gladly Hero agent workspace and to Sidekick AI.

GitHub

Documentation

📖
Documentation
https://developer.gladly.com/rest/

Other Resources

🔗
SampleSource
https://github.com/gladly/lookup-practice

API entry from apis.yml

apis.yml Raw ↑ 
aid: gladly:gladly-lookup-api
name: Gladly Lookup API
tags:
- Customer Service
- Customer Data
- Webhooks
- Integrations
humanURL: https://developer.gladly.com/rest/
properties:
- url: https://developer.gladly.com/rest/
  type: Documentation
- url: https://github.com/gladly/lookup-practice
  type: SampleSource
description: Brand-hosted "Lookup" endpoint that Gladly calls outbound to enrich a conversation with first-party
  customer data. Lets brands keep system-of-record customer data in their own services while presenting
  a unified profile inside the Gladly Hero agent workspace and to Sidekick AI.