Avaya

Avaya Engagement API

Represents a resource of the Contact Center being allocated. Engagements can be assigned to one or many Conversations, although this is not mandatory.

Documentation GitHub OpenAPI

Business capability

Customer Inquiry Management BC-430.10

Operations 5

GET /accounts/{accountId}/engagements List Engagements #

POST /accounts/{accountId}/engagements Create Engagement #

GET /accounts/{accountId}/engagements/{engagementId} Get Engagement #

POST /accounts/{accountId}/engagements/{engagementId}:update Update Engagement #

POST /accounts/{accountId}/engagements/{engagementId}:appendIdentifiers Append Identifiers #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Customer Journey Engagement API
  description: Customer Journey is used to retrieve information about Engagements and Conversations that have occurred in a Customer's Journey and to configure what Identifiers should be collected as part of a Customer's Journey.
  version: 1.1.1
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/journey/v1
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: http
    server:
      default: journey-service
    port:
      enum:
      - '80'
      - '443'
      default: '80'
security:
- {}
- BearerAuth: []
  AppKey: []
tags:


# --- truncated at 32 KB (49 KB total) ---
# Full source: https://artifacts.apis.io/avaya/openapi/avaya-engagement-api-openapi.yml