Zendesk · Service Levels

Zendesk service levels

Synthetic. SYNTHETIC BASE. No service level was found on the provider's pages, or none was checked. This document was generated from its published plans and rate limits to start a conversation. It holds no uptime promise and no measurement, and it is not a statement by the provider.

Promised uptime

Commitments on the provider's own SLA page.

Not checked: we hold no SLA page for this provider.

Reported uptime

What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.

Not checked: we read no status page for this provider.

Limits as documented

2500 requests per minute to the Support and Help Center APIs

account · Support and Help Center APIs

30 updates per 10 minutes per user per ticket

user · PUT /api/v2/tickets/{id}.json

300 requests per 10 minutes

endpoint · POST /api/v2/tickets/{ticket_id}/side_conversations[/{id}/reply]

600 requests per 10 minutes

endpoint · GET /api/v2/tickets/side_conversations/events

770 records per minute

endpoint · External Content API

You can have up to 30 queued or running jobs at once

account

100 requests per minute per user per app at the client level

user

700 calls per 5 minutes per user per app at the API level

user

The account-wide limit is 100,000 requests per minute

account

Document

Download YAML · format: SLA4OAI 1.0.0 Draft, extended with x-apis-io-*