Oneshot Authentication

generated: '2026-08-13'
method: searched
source: https://www.oneshot.ai/handlingdata
scope: internal-platform
pointer_emitted: false
note: >-
  READ THIS BEFORE WIRING A POINTER. This file documents the auth model of OneShot's OWN
  application — the browser UI talking to its own backend — as described in OneShot's
  published "Guide to Handling of Customer Data". It is NOT a developer-facing API
  authentication reference, because OneShot publishes no developer API: there is no
  reference page, no key issuance flow, and no reachable API host. Therefore NO
  `Authentication` pointer is emitted in apis.yml. Emitting one would earn the
  authentication_documented ergonomics check for documentation that no integrator can act
  on. Captured anyway because it is real, provider-published, and it is the only technical
  description of OneShot's auth posture that exists.
summary:
  types: [http, oauth2]
  http_schemes: [bearer]
  bearer_format: JWT
  oauth2_role: client
  api_key_in: []
  oauth2_flows: [authorizationCode]
schemes:
- name: platformJwt
  type: http
  scheme: bearer
  bearerFormat: JWT
  role: server
  ttl_seconds: 3600
  issued_by: OneShot, after Salesforce login
  audience: OneShot UI -> OneShot backend
  evidence: >-
    "Once the user logs-in to Oneshot through Salesforce login, Oneshot issues a JWT token
    which expires in 60 minutes ... This is going to be used as an authorization token which
    will authorize the user to make API calls against the Oneshot system from Oneshot User
    interface (UI)."
  source: https://www.oneshot.ai/handlingdata
- name: salesforceOAuth
  type: oauth2
  role: client
  flow: authorizationCode
  provider: Salesforce
  evidence: >-
    "A user is created in the Oneshot system with the users email address, username and
    OAuth access tokens. This allows Oneshot to make secure API calls against the users CRM
    account. OneShot adheres to industry standard security practices defined by Salesforce's
    official OAuth process."
  provider_docs: https://help.salesforce.com/articleView?id=remoteaccess_oauth_flows.htm&type=5
  source: https://www.oneshot.ai/handlingdata
- name: outreachEmailOAuth
  type: oauth2
  role: client
  flow: authorizationCode
  provider: Outreach / Gmail / Outlook
  evidence: >-
    "A user connects their Outreach's account or Email account(Gmail or Outlook) with
    Oneshot. This is secured by industry standard OAuth process and Oneshot stores the
    access tokens to be able to make API calls to Outreach and/or email on the user's behalf."
  source: https://www.oneshot.ai/handlingdata
token_handling:
  downstream_tokens_exposed_to_client: false
  evidence: 'None of those access tokens are exposed to the clients.'
  storage: MongoDB Atlas (OneShot cloud), access limited to approved designated employees
  transport: SSL/HTTPS for all network traffic
backend_host:
  host: api.oneshot.ai
  resolves: false
  note: >-
    The app.oneshot.ai JavaScript bundle references https://api.oneshot.ai as the platform
    backend, but the host has no public DNS record (NOERROR/ANSWER:0 from both 8.8.8.8 and
    1.1.1.1). Recorded as an observation about reachability; NOT written to apis.yml as a
    baseURL, because a host that does not resolve is not a base URL.