Birdeye Trust Center

generated: '2026-08-13'
method: searched
probe: true
url: https://trust.birdeye.com/
security_page: https://birdeye.com/security/
certifications:
- SOC 2 Type II
- ISO/IEC 27001
- HIPAA
- GDPR
- CCPA / CPRA
certification_detail:
- name: SOC 2 Type II
  description: >-
    Independent audit of security, availability and confidentiality controls evaluated
    over time. Birdeye links the report from the Trust Center.
  report_location: https://trust.birdeye.com/
- name: ISO/IEC 27001
  description: >-
    Information Security Management System certification maintained through annual
    third-party audits.
- name: HIPAA
  description: Named on the security page alongside the healthcare customer base.
- name: GDPR
  description: EU data protection; a dedicated page exists at https://birdeye.com/privacy/gdpr/.
- name: CCPA / CPRA
  description: California consumer privacy.
inherited_controls:
  hosting: AWS, United States
  note: >-
    Birdeye states its AWS datacenters maintain SOC 1/2/3, ISO 27001, PCI DSS Level 1 and
    FedRAMP-aligned controls. These are INHERITED infrastructure controls, not Birdeye
    certifications — recorded separately so they are not miscredited.
practices_published:
- Network segmentation and least-privilege access
- Secure SDLC with code review and dependency scanning
- Annual third-party penetration testing
- SSO, SCIM and role-based access control (RBAC)
- SCIM deprovisioning on offboarding
documents:
- name: Data Processing Agreement
  url: https://trust.birdeye.com/#/controls/Data%20Processing%20Agreement
- name: Sub-processors
  url: https://birdeye.com/terms/subprocessors/
- name: Privacy Policy
  url: https://birdeye.com/privacy/
- name: GDPR
  url: https://birdeye.com/privacy/gdpr/
- name: AI Policy
  url: https://birdeye.com/ai-policy/
- name: Terms
  url: https://birdeye.com/terms/
contacts:
  security: security@birdeye.com
  privacy: privacy@birdeye.com
regional_variants:
- https://birdeye.com/uk/security/
- https://birdeye.com/au/security/
- https://birdeye.com/sg/security/
evidence:
- source: https://birdeye.com/security/
  http_status: 200
  fetched: '2026-08-13'
  keywords: [soc 2 type ii, iso 27001, hipaa, gdpr, ccpa, penetration testing, scim]
- source: https://trust.birdeye.com/
  http_status: 200
  fetched: '2026-08-13'
  note: >-
    trust.birdeye.com is a client-rendered "Trust Vault" application; certifications are
    not readable from the served HTML. The named certifications above were taken from the
    static https://birdeye.com/security/ page, which lists them in markup.