NpsSummary

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "$id": "https://api.wootric.com/schemas/nps-summary.json",
  "title": "NpsSummary",
  "description": "Aggregated NPS metrics for a given date range",
  "type": "object",
  "properties": {
    "nps": {
      "type": "number",
      "minimum": -100,
      "maximum": 100,
      "description": "Net Promoter Score calculated as (promoters% - detractors%)"
    },
    "responses": {
      "type": "integer",
      "minimum": 0,
      "description": "Total number of survey responses in the period"
    },
    "detractors": {
      "type": "integer",
      "minimum": 0,
      "description": "Count of detractor responses (scores 0-6)"
    },
    "passives": {
      "type": "integer",
      "minimum": 0,
      "description": "Count of passive responses (scores 7-8)"
    },
    "promoters": {
      "type": "integer",
      "minimum": 0,
      "description": "Count of promoter responses (scores 9-10)"
    },
    "response_rate": {
      "type": "number",
      "minimum": 0,
      "maximum": 100,
      "description": "Overall survey response rate as a percentage"
    },
    "email_response_rate": {
      "type": "number",
      "minimum": 0,
      "maximum": 100,
      "description": "Email survey response rate as a percentage"
    }
  }
}