BotMessage

Artificial IntelligenceComputer-VisionCRMMachine-LearningNatural Language ProcessingPredictive AnalyticsSalesforce

Properties

Name Type Description
type string Type of bot message.
text string Text content of the message.
choices array Available choices (for Choices type messages).
scheduleItem object Schedule information for appointment-related responses.
sequenceId integer
View JSON Schema on GitHub

JSON Schema

salesforce-einstein-botmessage-schema.json Raw ↑
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/BotMessage",
  "title": "BotMessage",
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "enum": [
        "Text",
        "Choices",
        "Transfer",
        "EscalateToAgent",
        "SessionEnded"
      ],
      "description": "Type of bot message."
    },
    "text": {
      "type": "string",
      "description": "Text content of the message."
    },
    "choices": {
      "type": "array",
      "description": "Available choices (for Choices type messages).",
      "items": {
        "type": "object",
        "properties": {
          "label": {
            "type": "string"
          },
          "value": {
            "type": "string"
          },
          "index": {
            "type": "integer"
          }
        }
      }
    },
    "scheduleItem": {
      "type": "object",
      "description": "Schedule information for appointment-related responses.",
      "properties": {
        "startDate": {
          "type": "string",
          "format": "date-time"
        },
        "endDate": {
          "type": "string",
          "format": "date-time"
        }
      }
    },
    "sequenceId": {
      "type": "integer"
    }
  }
}

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