Kapture CX · Schema

PostEmployeeViewTaskDetailHtmlResponse

Customer ExperienceCRMAIAutomationContact Center

Properties

Name	Type	Description
ticket	object
Additional_details	object
due_date	string
title	string
customer_id	integer
ticket_id	string
Ticket Id	string
ticket_url	string
status	string

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://artifacts.apis.io/kapture-cx/json-schema/kapture-cx-post-employee-view-task-detail-html-response-schema.json",
  "title": "PostEmployeeViewTaskDetailHtmlResponse",
  "x-generated": "2026-10-28",
  "x-method": "derived",
  "x-generator": "derive-json-schema.py",
  "x-source": "openapi/_ae-authored/kapture-cx-openapi-generated.yml#/components/schemas/PostEmployeeViewTaskDetailHtmlResponse",
  "type": "object",
  "properties": {
    "ticket": {
      "type": "object",
      "properties": {
        "id": {
          "type": "integer"
        },
        "type": {
          "type": "string"
        },
        "email": {
          "type": "string"
        },
        "phone": {
          "type": "string"
        },
        "status": {
          "type": "string"
        },
        "orderId": {
          "type": "string"
        },
        "queueKey": {
          "type": "string"
        },
        "ticketId": {
          "type": "string"
        },
        "folderId": {
          "type": "integer"
        },
        "detail": {
          "type": "string"
        },
        "isUnread": {
          "type": "boolean"
        },
        "isOutOfSLA": {
          "type": "boolean"
        },
        "priority": {
          "type": "integer"
        },
        "isCallBack": {
          "type": "boolean"
        },
        "creatorId": {
          "type": "integer"
        },
        "enquiryId": {
          "type": "integer"
        },
        "contactId": {
          "type": "integer"
        },
        "substatus": {
          "type": "string"
        },
        "productId": {
          "type": "integer"
        },
        "erpOrderId": {
          "type": "string"
        },
        "referenceId": {
          "type": "integer"
        },
        "ticketEmail": {
          "type": "string"
        },
        "assignedToId": {
          "type": "integer"
        },
        "pendingTaskId": {
          "type": "integer"
        },
        "agencyBriefId": {
          "type": "integer"
        },
        "twitterUserId": {
          "type": "string"
        },
        "facebookUserId": {
          "type": "string"
        },
        "associativefile": {
          "type": "string"
        },
        "statusName": {
          "type": "string"
        },
        "customerFeedback": {
          "type": "integer"
        },
        "playStoreReviewId": {
          "type": "string"
        },
        "lastConversationId": {
          "type": "integer"
        },
        "lastConversationType": {
          "type": "string"
        },
        "lastConversationTime": {
          "type": "integer"
        },
        "date": {
          "type": "string",
          "format": "date-time"
        },
        "totalConversationCount": {
          "type": "integer"
        },
        "taskTitle": {
          "type": "string"
        },
        "typeName": {
          "type": "string"
        },
        "taskEnddate": {
          "type": "string",
          "format": "date-time"
        },
        "lastFollowUp": {
          "type": "string",
          "format": "date-time"
        },
        "nextFollowUp": {
          "type": "string",
          "format": "date-time"
        },
        "substatusName": {
          "type": "string"
        },
        "encryptedPhone": {
          "type": "string"
        },
        "encryptedEmail": {
          "type": "string"
        },
        "lastConversationTypeName": {
          "type": "string"
        },
        "ticketURL": {
          "type": "string"
        },
        "ticketCreatorURL": {
          "type": "string"
        },
        "isEscalated": {
          "type": "boolean"
        },
        "folders": {
          "type": "array",
          "items": {
            "type": "string"
          }
        },
        "queueName": {
          "type": "string"
        },
        "creatorName": {
          "type": "string"
        },
        "folderColor": {
          "type": "string"
        },
        "assignedToName": {
          "type": "string"
        },
        "assignedToPhone": {
          "type": "string"
        },
        "assignedToEmail": {
          "type": "string"
        },
        "mergeTicketId": {
          "type": "string"
        },
        "skuCode": {
          "type": "string"
        },
        "productName": {
          "type": "string"
        }
      }
    },
    "Additional_details": {
      "type": "object"
    },
    "due_date": {
      "type": "string",
      "format": "date-time"
    },
    "title": {
      "type": "string"
    },
    "customer_id": {
      "type": "integer"
    },
    "ticket_id": {
      "type": "string"
    },
    "Ticket Id": {
      "type": "string"
    },
    "ticket_url": {
      "type": "string"
    },
    "status": {
      "type": "string"
    }
  }
}

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