Cisco Voice Portal · Schema

Cisco Voice Portal Call Detail Record

Schema for a CVP Call Detail Record (CDR). CDRs capture comprehensive information about each call processed by the Cisco Unified Customer Voice Portal, including call timing, routing decisions, application interactions, ECC variables, and final disposition. CDR data is stored in the CVP Reporting Database.

Contact CenterIVRTelephonyVoiceVXML

Properties

Name	Type	Description
callGuid	string	Globally unique identifier for the call, generated by the CVP Call Server when the call is received
callStartTime	string	Timestamp when the call was received by CVP
callEndTime	string	Timestamp when the call ended
callingNumber	string	Caller ANI (Automatic Number Identification) - the originating phone number
calledNumber	string	Called DNIS (Dialed Number Identification Service) - the number dialed by the caller
callResult	string	Final outcome of the call
callDuration	integer	Total call duration in seconds
selfServiceDuration	integer	Duration spent in self-service IVR in seconds
queueDuration	integer	Duration spent in queue waiting for an agent in seconds
applicationName	string	Name of the VXML application that handled the call
callServerHostname	string	Hostname of the Call Server that processed the call
vxmlServerHostname	string	Hostname of the VXML Server that executed the application
sipCallId	string	SIP Call-ID header value from the initial INVITE
icmCallKey	string	ICM/UCCE call key for correlating with contact center records
eccVariables	object	Expanded Call Context (ECC) variables set during the call
callVariables	object	ICM call variables (1-10)
peripheralVariables	object	ICM peripheral variables (1-10)
transferDestination	stringnull	Transfer destination number if the call was transferred
errorCode	stringnull	Error code if the call ended in error
callLegs	array	Individual call legs that make up this call

View JSON Schema on GitHub