Help Scout · Rate Limits

Helpscout Rate Limits

Help Scout enforces an account-wide per-minute rate limit on its Inbox API 2.0. Limits scale by plan tier and are shared across all users on the same account. Write operations (POST, PUT, PATCH, DELETE) count as 2 requests against the limit.

Helpscout Rate Limits is the machine-readable rate-limit profile for Help Scout on the APIs.io network, in the API Commons Rate Limits shape.

It captures 3 rate-limit definitions, measuring requests, weight, and events.

An exhausted limit returns HTTP 429.

This profile was written by API Evangelist and has not been verified against a page the provider published; treat every limit as unconfirmed until a dated transcription replaces it.

The profile also includes 3 backoff/retry policies defined and response codes documented for throttled.

Tagged areas include Customer Support, Help Desk, Rate Limiting, and Throttling.

3 Limits Exhausted: HTTP 429
Method: generated, dated 2026-05-08.
Written by API Evangelist on 2026-05-08 and not verified against a page the provider published. Treat every limit as unconfirmed until a dated transcription replaces it.
View Source
Customer SupportHelp DeskRate LimitingThrottling

Limits

Per Account Per Minute account
requests
Account-shared sliding-window limit per minute. Exceeded requests return 429.
Write Multiplier request
weight
POST, PUT, PATCH, and DELETE requests count as 2 requests against the per-minute account limit.
Webhook Delivery subscription
events
Webhook deliveries are signed with HMAC and retried on 5xx. Receivers must respond 2xx within the platform timeout.

Policies

Backoff Strategy
Honor X-RateLimit-Retry-After. Implement exponential backoff with jitter on 429 responses.
Header Telemetry
Track X-RateLimit-Remaining-Minute in your client and slow down proactively when the headroom drops below 10 percent.
Pagination
Use page and size query parameters on list endpoints; conversation list responses are paginated.

Sources

Work with this as data

Every rate limit here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for rate limits

4 MCP tools reach this
  • find_rate_limitsBrowse and filter every rate limit in the catalog.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This rate limit 
curl "https://apis.io/api/v1/rate-limits/helpscout-rate-limits"
All rate limits 
curl "https://apis.io/api/v1/rate-limits?limit=25"

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