Help Scout · Rate Limits
Helpscout Rate Limits
Help Scout enforces an account-wide per-minute rate limit on its Inbox API 2.0. Limits scale by plan tier and are shared across all users on the same account. Write operations (POST, PUT, PATCH, DELETE) count as 2 requests against the limit.
Helpscout Rate Limits is the machine-readable rate-limit profile for Help Scout on the APIs.io network, conforming to the API Commons Rate Limits specification.
It captures 3 rate-limit definitions, measuring requests, weight, and events.
The profile also includes 3 backoff/retry policies defined and response codes documented for throttled.
Tagged areas include Customer Support, Help Desk, Rate Limiting, and Throttling.
3 Limits
Throttle: 429
Customer SupportHelp DeskRate LimitingThrottling
Limits
Per Account Per Minute account
Account-shared sliding-window limit per minute. Exceeded requests return 429.
Write Multiplier request
POST, PUT, PATCH, and DELETE requests count as 2 requests against the per-minute account limit.
Webhook Delivery subscription
Webhook deliveries are signed with HMAC and retried on 5xx. Receivers must respond 2xx within the platform timeout.
Policies
Backoff Strategy
Honor X-RateLimit-Retry-After. Implement exponential backoff with jitter on 429 responses.
Header Telemetry
Track X-RateLimit-Remaining-Minute in your client and slow down proactively when the headroom drops below 10 percent.
Pagination
Use page and size query parameters on list endpoints; conversation list responses are paginated.
Sources
Work with this as data
Every rate limit here is available over the APIs.io API and to AI agents over MCP.