Helpscout Plans Pricing
Help Scout publishes a Free plan plus three paid per-user-per-month tiers (Standard / Plus / Pro), an AI Answers usage add-on, and per-inbox / per-Docs-site add-ons. Annual billing earns a 16% discount across paid plans.
Helpscout Plans Pricing is the machine-readable pricing-plan profile for Help Scout on the APIs.io network, conforming to the API Commons Plans specification.
It defines 7 plans, covering free, per-seat, usage, and addon tiers, with named plans including Free, Standard, Plus, Pro, AI Answers Add-On, and 2 more.
Tagged areas include Customer Support, Help Desk, Email, Knowledge Base, and Plans.
Plans
Up to 5 users, 1 Inbox, 1 Docs site at no cost. Suited to early-stage teams; no AI features or advanced workflows.
- Up to 5 users
- 1 Inbox, 1 Docs site
Multiple inboxes, live chat, Instagram & Messenger support, and basic AI features.
Adds WhatsApp, advanced workflows, and integrations with Salesforce, Jira, and HubSpot. Marked as the popular tier.
Unlimited workflows, SSO/SAML, HIPAA compliance, dedicated account management.
Autonomous AI chatbot priced per resolution. 3-month free trial with new accounts.
Each extra mailbox / inbox above the plan default.
Each extra Docs (knowledge base) site above the plan default.