Help Scout · Pricing Plans

Helpscout Plans Pricing

Help Scout publishes a Free plan plus three paid per-user-per-month tiers (Standard / Plus / Pro), an AI Answers usage add-on, and per-inbox / per-Docs-site add-ons. Annual billing earns a 16% discount across paid plans.

Helpscout Plans Pricing is the machine-readable pricing-plan profile for Help Scout on the APIs.io network, conforming to the API Commons Plans specification.

It defines 7 plans, covering free, per-seat, usage, and addon tiers, with named plans including Free, Standard, Plus, Pro, AI Answers Add-On, and 2 more.

Tagged areas include Customer Support, Help Desk, Email, Knowledge Base, and Plans.

7 Plans API Commons Plans
View Source
Customer SupportHelp DeskEmailKnowledge BasePlans

Plans

Free free

Up to 5 users, 1 Inbox, 1 Docs site at no cost. Suited to early-stage teams; no AI features or advanced workflows.

Free (account · monthly) 0 USD
Standard per-seat

Multiple inboxes, live chat, Instagram & Messenger support, and basic AI features.

Per User / Month (users · monthly) 25 USD
Plus per-seat

Adds WhatsApp, advanced workflows, and integrations with Salesforce, Jira, and HubSpot. Marked as the popular tier.

Per User / Month (users · monthly) 45 USD
Pro per-seat

Unlimited workflows, SSO/SAML, HIPAA compliance, dedicated account management.

Per User / Month (users · monthly) 75 USD
AI Answers Add-On usage

Autonomous AI chatbot priced per resolution. 3-month free trial with new accounts.

Per Resolution (resolutions · usage) 0.75 USD
Additional Inbox Add-On addon

Each extra mailbox / inbox above the plan default.

Per Inbox / Month (inboxes · monthly) 10 USD
Additional Docs Site Add-On addon

Each extra Docs (knowledge base) site above the plan default.

Per Docs Site / Month (docs_sites · monthly) 20 USD

Sources

Work with this as data

Every plan here is available over the APIs.io API and to AI agents over MCP.

MCP server

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https://apis.io/mcp

Tools for plans

4 MCP tools reach this
  • find_plansBrowse and filter every plan in the catalog.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This plan 
curl "https://apis.io/api/v1/plans/helpscout-plans-pricing"
All plans 
curl "https://apis.io/api/v1/plans?limit=25"

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