Spiceworks Ticket Structure

{
  "title": "Spiceworks Help Desk Ticket Structure",
  "description": "JSON Structure document describing the Spiceworks Help Desk Ticket data model and its relationships to users and comments.",
  "type": "object",
  "fields": [
    { "name": "id", "type": "integer", "required": true, "description": "Unique ticket identifier" },
    { "name": "summary", "type": "string", "required": true, "description": "Brief issue description (max 255 chars)" },
    { "name": "description", "type": "string", "required": false, "description": "Detailed issue description" },
    { "name": "status", "type": "enum[open,in_progress,closed]", "required": true, "description": "Current ticket status" },
    { "name": "priority", "type": "enum[low,medium,high,urgent]", "required": false, "description": "Ticket priority level" },
    { "name": "due_date", "type": "date", "required": false, "description": "Resolution due date" },
    { "name": "created_at", "type": "datetime", "required": false, "description": "Creation timestamp" },
    { "name": "updated_at", "type": "datetime", "required": false, "description": "Last update timestamp" },
    { "name": "tags", "type": "array[string]", "required": false, "description": "Associated tags" }
  ],
  "relationships": [
    {
      "name": "assignee",
      "type": "UserRef",
      "cardinality": "many-to-one",
      "description": "The technician assigned to this ticket"
    },
    {
      "name": "creator",
      "type": "UserRef",
      "cardinality": "many-to-one",
      "description": "The user who created this ticket"
    },
    {
      "name": "comments",
      "type": "Comment",
      "cardinality": "one-to-many",
      "description": "Comments posted on this ticket"
    }
  ],
  "relatedTypes": [
    {
      "name": "UserRef",
      "fields": [
        { "name": "id", "type": "integer", "description": "User ID" },
        { "name": "first_name", "type": "string", "description": "First name" },
        { "name": "last_name", "type": "string", "description": "Last name" },
        { "name": "email", "type": "email", "description": "Email address" }
      ]
    },
    {
      "name": "Comment",
      "fields": [
        { "name": "id", "type": "integer", "description": "Comment ID" },
        { "name": "body", "type": "string", "description": "Comment text" },
        { "name": "is_public", "type": "boolean", "description": "Visible to requester" },
        { "name": "created_at", "type": "datetime", "description": "Creation timestamp" }
      ]
    }
  ]
}