Salesforce Service Cloud · GraphQL Specification

Salesforce Service Cloud GraphQL Schema

This conceptual GraphQL schema represents the Salesforce Service Cloud data model, derived from the Salesforce REST API, Live Agent REST API, and associated developer documentation. It covers the core objects and relationships used in customer service operations including case management, contact and account management, knowledge base, live chat, omni-channel routing, surveys, and automation flows.

Documentation Endpoint View on GitHub Case ManagementCRMCustomer ServiceHelp DeskSupportTicketingGraphQL

Overview

Salesforce Service Cloud GraphQL Schema is a GraphQL API specification published by Salesforce Service Cloud on the APIs.io network.

This conceptual GraphQL schema represents the Salesforce Service Cloud data model, derived from the Salesforce REST API, Live Agent REST API, and associated developer documentation. It covers the core objects and relationships used in customer service operations including case management, contact and account management, knowledge base, live chat, omni-channel routing, surveys, and automation flows.

Tagged areas include Case Management, CRM, Customer Service, Help Desk, and Support.

Endpoint

Related API Specs

Salesforce Service Cloud REST API (OpenAPI) Service Cloud Streaming API (AsyncAPI) Live Agent REST API (OpenAPI)
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