CustomerOS · FinOps Profile

Customeros Finops

FinOps view of CustomerOS spend. CustomerOS has two cost models: (1) self-hosting the open-source Apache-2.0 customer-os-api GraphQL stack, where cost is the operator's own infrastructure (compute, PostgreSQL, Neo4j, networking) rather than a per-call API charge; and (2) the sales-led customeros.ai cloud, billed via a negotiated subscription with no public itemized API meters. Because pricing is contact-sales / self-hosted, FOCUS cost columns are not reconciled here.

Customeros Finops is the FinOps profile for CustomerOS on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 2 billable meters, billed in USD, on a monthly cycle, and pricing category subscription / self-hosted.

The profile maps 8 FOCUS columns for cost-allocation reporting.

Tagged areas include CRM, Revenue, Go-To-Market, GraphQL, and Open Source.

Category: Customer Relationship Management Pricing: Subscription / Self-Hosted Billing: Monthly FOCUS v1.3
CRMRevenueGo-To-MarketGraphQLOpen SourceFinOpsCost ManagementFOCUS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

UsagePurchase

FOCUS Columns

BillingCurrency
USD
ChargeCategory
Purchase
InvoiceIssuerName
CustomerOS
PricingCategory
Subscription
ProviderName
CustomerOS
PublisherName
CustomerOS
ServiceCategory
Customer Relationship Management
ServiceName
CustomerOS

Meters

self_hosted_infrastructure
Unit: infrastructure-hours
Compute, database (PostgreSQL, Neo4j), and networking cost of running the open-source customer-os-api stack yourself. Not billed by CustomerOS.
cloud_subscription
Unit: contract
Negotiated customeros.ai cloud subscription. No public per-call metering.

Sources