Chatwoot · FinOps Profile

Chatwoot Com Finops

FinOps view of Chatwoot spend. Chatwoot Cloud bills primarily on a per-agent (per-seat), per-month subscription across the Startups, Business, and Enterprise tiers, with a free Hacker tier and free open-source self-hosting. The dominant cost driver on Cloud is the agent seat count and chosen tier; Captain AI usage consumes a per-tier credit allotment. Self-hosted cost is infrastructure and operations rather than license fees.

Chatwoot Com Finops is the FinOps profile for Chatwoot on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 3 billable meters, billed in USD, on a annual cycle, and pricing category subscription-based.

The profile maps 8 FOCUS columns for cost-allocation reporting.

Tagged areas include Customer Support, Shared Inbox, Open Source, FinOps, and Cost Management.

Category: Business Applications Pricing: Subscription-Based Billing: Annual FOCUS v1.3
Customer SupportShared InboxOpen SourceFinOpsCost ManagementFOCUS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

UsagePurchase

FOCUS Columns

BillingCurrency
USD
ChargeCategory
Purchase
InvoiceIssuerName
Chatwoot
PricingCategory
Subscription-Based
ProviderName
Chatwoot
PublisherName
Chatwoot
ServiceCategory
Business Applications
ServiceName
Chatwoot Cloud

Meters

agent_seats
Unit: seats
Billable agent seats on a Chatwoot Cloud tier, priced per agent per month.
captain_ai_credits
Unit: credits
Captain AI credits consumed against the per-tier monthly allotment.
self_hosted_infrastructure
Unit: currency
Compute, storage, and operational cost of running the open-source self-hosted edition; incurred with your infrastructure provider, not Chatwoot.

Sources