Salesforce Service Cloud · Example Payload

Salesforce Service Cloud Query Cases Example

Example SOQL query to retrieve open high-priority cases for a service agent

Case ManagementCRMCustomer ServiceHelp DeskSupportTicketing

Salesforce Service Cloud Query Cases Example is an example object payload from Salesforce Service Cloud, with 7 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

titledescriptionoperationmethodpathrequestresponse

Example Payload

{
  "title": "Query Open Cases Example",
  "description": "Example SOQL query to retrieve open high-priority cases for a service agent",
  "operation": "queryServiceData",
  "method": "GET",
  "path": "/query",
  "request": {
    "queryParameters": {
      "q": "SELECT Id, CaseNumber, Subject, Status, Priority, Account.Name, Contact.Name, CreatedDate FROM Case WHERE IsClosed = false AND Priority = 'High' ORDER BY CreatedDate ASC LIMIT 20"
    },
    "headers": {
      "Authorization": "Bearer {access_token}",
      "Accept": "application/json"
    }
  },
  "response": {
    "statusCode": 200,
    "headers": {
      "Content-Type": "application/json"
    },
    "body": {
      "totalSize": 2,
      "done": true,
      "records": [
        {
          "Id": "5001x000003GYkJAAW",
          "CaseNumber": "00001234",
          "Subject": "Cannot log in to account after password reset",
          "Status": "New",
          "Priority": "High",
          "Account": {
            "Name": "Acme Corporation"
          },
          "Contact": {
            "Name": "Jane Smith"
          },
          "CreatedDate": "2024-06-01T09:00:00.000Z"
        },
        {
          "Id": "5001x000003HZlKBBX",
          "CaseNumber": "00001235",
          "Subject": "API integration returning 500 errors",
          "Status": "Working",
          "Priority": "High",
          "Account": {
            "Name": "TechStart Inc"
          },
          "Contact": {
            "Name": "John Developer"
          },
          "CreatedDate": "2024-06-01T11:30:00.000Z"
        }
      ]
    }
  }
}