Example request and response for creating a customer service case in Salesforce Service Cloud
Case ManagementCRMCustomer ServiceHelp DeskSupportTicketing
Salesforce Service Cloud Create Case Example is an example object payload from Salesforce Service Cloud, with 7 top-level fields. It illustrates the shape of data this provider's APIs accept or return.
{
"title": "Create Case Example",
"description": "Example request and response for creating a customer service case in Salesforce Service Cloud",
"operation": "createCase",
"method": "POST",
"path": "/sobjects/Case",
"request": {
"headers": {
"Authorization": "Bearer {access_token}",
"Content-Type": "application/json"
},
"body": {
"Subject": "Cannot log in to account after password reset",
"Description": "Customer attempted to reset password using the forgot password link but is still unable to log in. Error message: 'Invalid credentials'. This has been ongoing for 2 days.",
"Status": "New",
"Priority": "High",
"Origin": "Web",
"Type": "Problem",
"AccountId": "001xx000003GYkJAAW",
"ContactId": "003xx000003GYkJAAW"
}
},
"response": {
"statusCode": 201,
"headers": {
"Content-Type": "application/json"
},
"body": {
"id": "5001x000003GYkJAAW",
"success": true,
"errors": []
}
}
}
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