Salesforce Service Cloud · Example Payload

Salesforce Service Cloud Create Case Example

Example request and response for creating a customer service case in Salesforce Service Cloud

Case ManagementCRMCustomer ServiceHelp DeskSupportTicketing

Salesforce Service Cloud Create Case Example is an example object payload from Salesforce Service Cloud, with 7 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

titledescriptionoperationmethodpathrequestresponse

Example Payload

{
  "title": "Create Case Example",
  "description": "Example request and response for creating a customer service case in Salesforce Service Cloud",
  "operation": "createCase",
  "method": "POST",
  "path": "/sobjects/Case",
  "request": {
    "headers": {
      "Authorization": "Bearer {access_token}",
      "Content-Type": "application/json"
    },
    "body": {
      "Subject": "Cannot log in to account after password reset",
      "Description": "Customer attempted to reset password using the forgot password link but is still unable to log in. Error message: 'Invalid credentials'. This has been ongoing for 2 days.",
      "Status": "New",
      "Priority": "High",
      "Origin": "Web",
      "Type": "Problem",
      "AccountId": "001xx000003GYkJAAW",
      "ContactId": "003xx000003GYkJAAW"
    }
  },
  "response": {
    "statusCode": 201,
    "headers": {
      "Content-Type": "application/json"
    },
    "body": {
      "id": "5001x000003GYkJAAW",
      "success": true,
      "errors": []
    }
  }
}